247 Food Limited Job Recruitment for Customer Service Officer

Job Title: Customer Service Officer | 247 Food Limited | Location: Airport Road, Lagos
Employment Type: Full-time

Job Description

  • We a looking for a dynamic Customer Service Officer who is willing and ready to help deliver a happy customer experience and support our sales team in understanding how to prioritize customer preferences in the company’s marketing strategy.
  • Also, we require a calm personality, with the ability to stay calm under immense pressure.
  • He or she would be responsible for customer record management etc.

Responsibilities

  • Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
  • Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers
  • Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
  • Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
  • Train new staff on customer service techniques and skills
  • Receive and responding to customer service inquiries
  • Promote company’s product and services
  • Identify needs/wants of customers
  • Make available product brochures for customers
  • Update details for personal and business clients, such as name and address details
  • Provide pricing and delivery information to customers
  • Perform verification of customers
  • Educate customers on deals and promotions the company is offering
  • Attend to enquiries and resolve complaints through phone, email, or social media
  • Reach out to customers via phone call; verifying information regarding their account
  • Assist with placement of orders, refunds, or necessary exchanges
  • Provide advice on company information
  • Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
  • Handle product recalls
  • Assist in selling products and services
  • Utilize computer technology to handle high call volumes
  • Collaborate with the customer service manager to ensure that proper customer service is being delivered
  • Close out or open call records
  • Regularly compile reports and submit to the management on overall customer satisfaction
  • Implement changes in renewals or company policies.

Requirements

  • OND, HND / BSc
  • 1+ years of customer service or sales experience.
  • Excellent customer service and sales skills.
  • Strong verbal and written communicator.
  • Excellent phone and presentation skills.
  • Proficiency in Microsoft Office, CRM, and sales software programs.
  • Good negotiation and problem-solving skills.

Salary
N65,000 – N100,000 Monthly.

Application Closing Date
25th April, 2022.

How to Apply
Interested and qualified candidates should send their CV and Applications to: [email protected] using the Job Title as the subject of the mail.

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