9mobile Jobs Recruitment in Nigeria [5 new vacancies]

Latest 9mobile Jobs Vacancies and Recruitment in Nigeria – Lagos, Abuja, Rivers May, 2022

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS to provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

9mobile Jobs

May 2022. Senior Engineer – Solution Architect, Transport Network

Job Title: Senior Engineer – Solution Architect, Transport Network

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Job ID: IRC4510
Location: Abuja, Nigeria

Job Summary        

  • Plan and design fixed access and transport networks infrastructure to support the delivery of enterprise solutions and technologies such as IP/MPLS, PDH/SDH/DWDM, FTTx, xDSL, Wi-Fi & Cloud.

Principal Functions        

  • Participate in the enterprise sales cycle to gather customer business needs and define technical requirements.
  • Responsible for analyzing, designing and developing commercially viable end-to-end transport (IP & TX) solutions for the customers based on their specifications and business needs.
  • Responsible for all planning, design and optimization activities for fixed access and Transport networks to ensure optimum quality and network performance of the enterprise network infrastructure. 
  • Design and direct E2E integration of cost-effective and efficient transmission topology systems to support the provisioning of enterprise network services.
  • Prepare High level and detailed E2E transport (IP & TX) plan & connection diagram using MS Visio & MS Excel.
  • Fixed Access & backhaul Transmission dimensioning of the capacity requirement for enterprise services.
  • Prepare scope of work, RFQs, RFPs, budgets etc. for building the enterprise networks infrastructure to provide Wi-Fi, FTTX & Cloud-based solutions for corporate organizations. 
  • Work with cross-functional teams on seamless design and implementation of project scope
  • Plan and raise technical work orders for service integration
  • Coordinate and drive Technical Site Surveys
  • Provide technical support for enterprise customers

Educational Requirements        

  • First Degree or equivalent in Electrical Engineering   
  • Three (3) to five (5) years of relevant post NYSC work experience in a mobile telecommunications transport environment with technical expertise in planning, designing, integrating and optimizing integrated transport networks and nodes such as MW, PDH/SDH, DWDM and IP-MPLS on both core and access networks.

Knowledge:

  • Transport(IP & TX) Network Planning and Design
  • Sound knowledge of Mobile & Enterprise Networks
  • In-depth knowledge of Last mile connectivity, interfaces, IP / Data communications and various transmission technologies.
  • Last mile network Design & planning
  • Bandwidth and capacity planning & management
  • Cisco/Huawei/Juniper Certification.

Skills:

  • Logical decision-making abilities
  • Ability to manage multiple projects within the established scope, budget and timeline.
  • Presentation skills
  • Problem Solving
  • Ability to Innovate.

Behaviour:

  • Passion for Excellence
  • Integrity
  • Interpersonal skills
  • Teamwork
  • Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Head, Retail & Franchise

Job ID: IRC4508
Location: Lagos, Nigeria

Job Summary        

  • Plan, direct and coordinate retail sales activities ensuring consistent and qualitative service delivery to meet customer needs.

Principal Functions
Tactical:

  • Keep abreast of trends in customer taste and demand and device strategies for effectively marketing EMTS products towards the achievement of overall corporate objectives
  • Continuously review the retail sales division’s activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
  • Identify required resources, personnel and funding to achieve the division’s strategy.
  • Establish and maintain relationships with key internal and external stakeholders

Operational:

  • Implement the retail sales division’s work programs and plans in line with agreed upon procedures and guidelines.
  • Plan and manage the human and material resources of the retail sales division to optimize performance, morale and enhance productivity.
  • Maintain awareness of market trends, customer needs and competitor initiatives and devise strategies to optimally utilize market opportunities.
  • Ensure ongoing identification of new revenue streams for the retail business and provide inputs in the development process.
  • Champion ongoing performance reviews of EMTS’s retail outlets and identify and recommend opportunities to optimize productivity and increase profitability.
  • Foster and maintain strategic relationship with key customers, dealers and licensees.
  • Review value propositions tailored to meet specific sector/segment needs and present suggestions to Line Manager.
  • Define headcount and allocation plan for each geographic Retail Sales region.
  • Review commission and bonus models and present suggestions to the Line Manager.
  • Manage inter-functional relations to ensure synergy across the various divisions within the Retail Sales department.
  • Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
  • Monitor and control the budgetary needs of the Retail Sales division.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Line Manager.
  • Perform any other duties as assigned by the Line Manager.

Educational Requirements        

  • First Degree or equivalent in a relevant discipline.
  • Postgraduate/professional qualification in a related field will be an added advantage.
  • Minimum of Ten (10) years of relevant work experience, with at least three (3) years in a managerial role.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Senior Engineer, Transmission Planning & Optimisation

Job ID: IRC4509
Location: Abuja, Nigeria

Job Summary        

  • Plans, designs and optimizes all access transmission links for sites, enterprise rollout and last mile deployments for the entire 9 Mobile Network

Principal Functions:        

  • Responsible for the planning and design of microwave links to support 9 Mobile site, enterprise rollout and lastmile deployments in the northern region of Nigeria.
  • Responsible for all transmission link budgets and transmission designs for site rollout activities.
  • Responsible for network resilience plans and designs in the northern region of Nigeria.
  • Responsible for the design of transmission links for site connectivity and ensure limited sites dependencies on hub and major hub sites.
  • Responsible for the design and planning of microwave last-mile links to support POI and MGW Connections.
  • Responsible for the design and planning of all upgrades with reference to Iub cases and BTS sites optimization.
  • Responsible and supervises all desktop surveys for all enterprise clients and validates backhaul connectivities.
  • Responsible for planning and designing transmission links to support UMTS, LTE and 5G.
  • Responsible for frequency planning for microwave transmission networks.
  • Responsible for the development and maintenance of a structured growth plan for future traffic

Planning:

  • Responsible for the development and planning of effective microwave transmission network protection methods.
  • Coordinate and compile agreed periodic activity and performance reports for the attention of the Head, Transmission.
  • Supervises the approval of all network drawings, TSS reports and review of all low-level design documents in R3.
  • Supervises the conducting line of sight(LOS) survey for transmission links in region 3.
  • Supervises the generation of work order to technical project delivery (TPD), Network Rollout and Transmission Operation(TXOP).
  • Keeps abreast of global and local best practice as it relates to transmission planning and design.
  • Maintains in-depth knowledge and databases of existing access transmission infrastructures in EMTS.
  • Perform any other duties assigned by the Manager.

Educational Requirements        

  • First Degree or equivalent in Electrical and Electronics Engineering  
  • Minimum of Four (4) years of relevant work experience.

Knowledge:

  • Telecommunications & Mobile Network Standards & Specifications
  • Access Microwave Transmission Technologies

Skills:

  • Analytical Problem Solving
  • Microwave transport network expertise.

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Manager, Regional Sales

Job ID: IRC4505
Location: Lagos, Nigeria

Job Summary

  • Implement the regional sales strategy and ensure achievement of targets and service levels.

Principal Functions
Tactical:

  • Monitor and analyse key trends in the Sales segment and identify potential market opportunities.
  • Assist in continuously reviewing the unit’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the unit.
  • Assist in identifying required resources, personnel, and funding to achieve the unit’s strategy.
  • Establish and maintain relationships with key internal and external stakeholders.
  • Leverage relationship within the industry to generate and expand business opportunities for EMTS.

Operational:

  • Oversee all daily sales, gross additions and service activities.
  • Implementation of dealer management processes.
  • Maintain up to date knowledge of EMTS products and solutions and interpret customer needs to facilitate new value propositions tailored to meet the specific needs.
  • Document and discuss sector specific value propositions to the Head, Regional Sales for review.
  • Identify and manage key accounts within the sale segment.
  • Propose/initiate specific sales campaigns aligned with business standards and guidelines.
  • Monitor dealer activities to ensure achievement of pre-defined service level agreements.
  • Identify and implement specific action plans to enable timely realization of sales plans.
  • Assist in implementing the unit’s work programs and plans in line with agreed upon procedures and guidelines.
  • Develop and maintain relationships with all EMTS’s dealers
  • Liaise with relevant unit/team/function in carrying out all relevant activities
  • Coordination and management of trade agents activities
  • Strategic regional oversight function in the recruitment, monitoring and support of Trade Key Account and Dealer Alternate Channel operations
  • Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity.
  • Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Regional Sales
  • Develop commission and bonus models and present suggestions to the Head, Regional sales
  • Perform any other duties as assigned by the Head, Regional Sales.

Educational Requirements

  • First Degree or equivalent in a relevant discipline.
  • Postgraduate / professional qualification in a related field will be an added advantage.
  • Minimum of Six (6)years relevant work experience, with experience in a supervisory role as an advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Specialist, Business Support Systems (BSS)

Job ID: IRC4503
Location: Lagos, Nigeria

Job Summary

  • This role undertakes the operations of the relevant Business Support Systems (BSS)covering all environments; Production, Test and Disaster Recovery to ensure adequate maintenance, operation and improvement of the entire BSS components and related software stack to achieve the required quality of service and service levels.
  • The role focuses on mainly on the Customer Relationship Management (CRM), KYC solution and Mobile Number Portability (MNP) systems but is required to have knowledge of and would be required to work on other BSS solutions, Provisioning, Middleware, Mediation and related systems.
  • The Convergent Billing System (CBS) is excluded from the scope of the BSS solutions.

Principal Functions
Tactical:

  • Participate and contribute to the development and maintenance of the IT Strategy and IT Operating model
  • Enforce BSS related processes and procedures.
  • Provide input on BSS Operations to other relevant IT processes and procedures.
  • Provides advisory services to IT Senior Management on BSS and operations
  • Support BSS architecture design and optimization and BSS integration with Operations Support Systems (OSS) and the CBS
  • Support project planning and execution within the BSS domain
  • Drive continual enhancements and improvements to the BSS and processes for business benefits.
  • Guide IT to optimal value creation using trending, analysis and benchmarking capabilities.
  • Drive for the attainment of agreed service levels for the BSS Operations and related KPIs
  • Liaise with revenue management in ensuring business revenue is secure with appropriate interventions where there are business exposures.
  • Support Performance Management unit in Contract Management, Vendor Management & Service Level Management related to assigned BSS services.

Operational:

  • Monitor the assigned BSS application services for availability, performance in line with agreed Service Levels, overall health check of underlying system processes, capacity in line with licensing and business requirements, batch jobs monitoring/management.
  • Carry out trend analysis, root cause analysis, known error establishment, and creation of Change Requests, Incidents and Problem tracking and escalation, resolution and closure, user administration, License Management & Administration and service reporting for the assigned BSS applications.
  • Contribute to regular health check service to provides comprehensive BSS application status information for the assigned systems to aid the identification of potential issues and bottlenecks and forestall any events that may affect the availability, performance, and security of the application.
  • Analyse and diagnose the resource utilization trends and problems associated with the application processes and tuning the assigned BSS application environment, collaborating with IT Performance & Capacity Management functions to achieve and/or maintain the agreed Service Levels.
  • Ensure proper documentation of the assigned BSS operating environments and storage into the knowledge management system for purposes of knowledge management and business continuity.
  • Manage the inquiry and request handling service in fulfilling standard and ad-hoc service requests related to the assigned BSS.
  • Work with relevant stakeholders to develop and periodically update a standard recovery procedure for operation to follow when a disaster occurs.
  • Contribute to ensuring the adequacy of the available Disaster Recovery (DR) infrastructure of the assigned BSS to either maintain operation functions at an interim minimal survival level and/or re-establish full scale operations at a state of normal operation level if possible.
  • Participate in the periodic disaster recovery drills for services involving the assigned BSS as planned and executed by the IT Business Continuity team
  • Ensure all system and non-system processes required to guarantee a successful transfer of services between primary and DR sites are operational and working as planned.
  • Implement a system to validate the integrity of replication and all DR processes / services between the primary and DR sites and provide periodic reports to IT Management.

Educational Requirements

  • Bachelor’s Degree in Engineering / Sciences from an accredited college/university preferred.
  • Strong customer-centricity is required.
  • 4 to 6 years of combined experience work experience in CRM, MNP and other BSS operations with role no less than half of those in an IT/Telecoms environment is strongly required.
  • Experience with IT resource planning, task prioritization, budget / cost control.  Strong ability to process data and extract actionable insights.
  • Sound knowledge of internal business processes in the mobile telecommunications industry; possesses a broad-based operational perspective and provides solutions.
  • Experience inworking / negotiating through complex issues and providing alternative solutions.
  • Good and demonstrable knowledge of & experience in IT Service Management in general and IT Operations specifically is required.
  • Highly developed business communications skill (verbal and written), good team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Head, Network NQoS & Support

Job ID: IRC4499
Location: Abuja, Nigeria

Job Summary

  • Coordinate and manage the tracking of key network performance indicators, information and statistics to ensure network quality at all times.
  • Facilitate the implementation of a total quality assurance tool/methodology to ensure adherence to international standards and guiding policies and procedures.
  • Represents 9mobile technical team during NCC meetings & projects in addition to review 9mobile submissions to NCC.
  • Detect and report any bottlenecks in the network due to capacity shortages or other reasons.

Principal Functions
Tactical:

  • Assist in the definition of the division’s plans, policies, projects, and service levels.
  • Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.

Operational:

  • Coordinate the proactive tracking, collation and review of network traffic and other network performance data to identify potential trouble spots and initiate necessary steps to mitigate possible/ identified risks.
  • Analyse, Detect & Report any problem due to capacity shortages.
  • Coordinate the preparation of technical reports on network quality/ performance.
  • Design and implement tools, activities and processes to measure and interpret network performance data towards ensuring a standardised and quality network.
  • Ensure the continuous availability of up-to-date and standard tools, guidelines and quality management policies and procedures for all Network QoS & Support activities.
  • Enforce standardised change control methods to guarantee that Network systems run only authorised and tested configurations.
  • Develop and implement relevant diagnostics tools (e.g. test drives) to monitor and track network quality.
  • Plan and ensure proper implementation of quality of service systems and procedures to monitor compliance with approved Network QoS & Support governance framework.
  • Review and ensure that all processes and procedures within Technical department are executed in line with best practices/standards.
  • Manage vendor performance evaluation and ensure agreed SLAs are achieved.
  • Review recommendations of the internal audit function relating to Network QoS & Support policies, standards, guidelines, and operations and act as required.
  • Implement the function’s work programs and plans in line with agreed upon procedures and guidelines.
  • Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
  • Conducts needs analysis studies to design and implement quality of service training programs for key personnel in Network QoS & Support division and ensure compliance with international standards
  • Manage inter-functional relations to ensure synergy across the various departmental functions.
  • Monitor and control the budgetary needs of the unit/function.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Chief Technical Officer (CTO)
  • Perform any other duties as assigned by the Chief Technical Officer (CTO).

Educational Requirements

  • First Degree or equivalent in Electrical Engineering
  • Postgraduate degree/relevant professional qualification
  • Minimum of Twelve (12) years relevant work experience with at least three (3) years in a managerial position
  • Knowledge
  • Network Operations
  • Network Performance
  • Network Security and Assurance
  • Service Continuity Management, Monitoring and Control
  • Telecommunications & Mobile Network Standards & Specifications.

Skills:

  • Leadership and People Management
  • Accountability
  • Communication
  • Problem Solving
  • Behavior
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Manager, Wintel

Job ID: IRC4501
Location: Lagos, Nigeria

Job Summary

  • Lead the design, implementation, and maintenance of all Microsoft Infrastructure Software across Business, Service and Resource / Infrastructure capacity development and governance across enterprise systems.

Principal Functions
Tactical:

  • Assist in the implementation of approved policies and procedures for Microsoft Infrastructure system design, implementation and maintenance.
  • Partner with business leaders, IT service operations team and other relevant stakeholders to identify Microsoft Products in line with Business requirements
  • Responsible for planning of Microsoft Infrastructure systems upgrades and deployment.

Operational:

  • Provide technical and operational support in management of multiple Microsoft Infrastructure in a highly dynamic business environment and to support business
  • Provide support in the implementation and user acceptance testing of Windows operating systems
  • Assist in the development of a proactive maintenance cycle for Windows operating systems and automate preventive/routine maintenance on systems
  • Perform daily Windows operating system administration, including hardware & software upgrades
  • Maintain backup of the Windows operating system network
  • Ensure optimal performance of all applications running on Windows operating system environment in EMTS through proactive tuning and preventive maintenance
  • Monitor Windows systems performance and recommend adjustments to system parameters to ensure optimum performance and response time
  • Work with the User Support team to provide second level support to the end users and ensure timely resolution of Windows system problems
  • Collaborates with business, information security, database and application development teams to define and design scope for each project
  • Develops and maintains system and project documentation including progress reports of the environment and systems
  • Delivers support/ engineering which includes design, system upgrades, maintenance and enhancements, new implementations and solutions, root cause analysis and resolving performance issues
  • Perform configuration, management and maintenance tasks for the following: Microsoft Windows Server platform, Active Directory, IIS, Microsoft Clustering as well as virtualization technologies.
  • Carry out other duties as instructed by Head of IT Operations.

Educational Requirements

  • Degree level education with a solid all-round knowledge of IT and its use within a business environment with minimum of 6 years experience
  • Expert in Microsoft Infrastructure Software
  • Excellent knowledge in Microsoft Windows Server platform (configuration, security, debugging crashes or poor performance, understanding of core operating system constructs such as memory, processor and I/O – disk and network)
  • Expert in Microsoft Public (Azure) Cloud
  • Proven professional experience with Virtualization (VMware vSphere & Microsoft Hyper-V)
  • Proven professional experience and understanding of Microsoft Active Directory
  • Good overall knowledge of Microsoft System Center Suite
  • Must be capable of working under pressure in a supportive environment, this will include dealing with escalations from the business, providing feedback and dealing with several projects and problems simultaneously in an effective manner.
  • The position holder must be capable of working on their own initiative within the procedures and guidelines laid down.
  • The ability to communicate with all levels of staff, management and up to senior management level.
  • Solid problem-solving skills.
  • Resilient, confident and tenacious.
  • Good interpersonal skills.
  • Prepared to work extended hours and travel to other sites/regions as required

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Manager, Ran Rollout

Location: Lagos

Job Summary

  • Coordinate the delivery of all RAN rollout projects and implementation activities within the region to ensure projects are delivered on time and to right quality.
  • Proactively highlight and proffer solutions to failings which may cause or lead to blockage and or delay in the RAN Projects prior to occurrence.

Principal Functions

  • Responsible for the delivery of all RAN implementation projects and activities in the region through the regional implementation team. [Projects include 2G/3G/4G sites, links (new or upgrade), Enterprise projects, Fibre and others]
  • Provide regular updates and inputs for forecasting, planning & tracking of site build and rollout progress
  • Gather required documentation and information for the management of on sites deployment across the region, resolve issues (radio, core and transmission) when requested to do so and provide solutions by liaising with other units in the technical department
  • Investigate issues with vendors where delays are continuously blocking progress and report status to management for resolution.
  • Prepare status reports on vendor activities, gather data and provide up to date reports for management use.
  • Visit major EMTS sites, RNCs BSCs, BTSs and Node Bs, cross checking technical designs and drawings for conformity ensuring reliability of delivery without blocking points arising in the implementation and contract process by working as liaison between affected departments.
  • Ensure vendors have not missed items in the BoQ that may affect the planned progress on the RAN and highlight potential blocking points in the BoQ which could lead to serious delays of the RAN.
  • Ensure that projects in the region are executed to contract terms.
  • Report potential unforeseen delays of the RAN progress status to the Radio, Core and Transmission Teams
  • Proactive in foreseeing major and minor blocking points ahead of the scheduled plan, proffer solutions on identified problems and agree with the vendor(s) on ways to ensure all RAN and related projects are delivered on time.
  • Ensure strict compliance with company policies and procedures, SHE requirements on all implementation projects at all times by regional rollout team and vendors
  • Ensure the compliance of all regional rollout implementation activities with relevant Legal & Environmental Regulatory requirements in line with EMTS Environmental Management System. Keep relevant environmental compliance records& EMS implementation records.
  • Perform any other duties as assigned by the Head, RAN Rollout.       

Educational Requirements

  • First Degree from a recognised University
  • Six (6) to Eight (8) years work experience with at least three (3) years in a supervisory role.

Knowledge:

  • Network Equipment Installation
  • Network Planning and Design
  • Telecommunications & Mobile Network Standards & Specification.

Skills:

  • Leadership
  • Influencing and Negotiation
  • Delegation/Supervisory
  • Communication
  • People Management
  • Project Management.

Behaviour:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Analyst, IVR Management

Job ID: IRC4496
Location: Lagos, Nigeria

Job Summary

  • Provide delivery support during development/deployment of IVR designs and Identified service improvement initiatives.

Principal Functions

  • Schedule Voiceover artist recordings and deployment/upload of IVR prompts.
  • Conduct and deliver weekly Health Check reports on the Interactive Voice Response (IVR) and Private Branch Exchange (PBX) channels.
  • Conduct and deliver weekly external customer satisfaction survey reports on the use of the IVR self-service menus.
  • Support the documentation and execution of IVR test cases and scenarios.
  • Ensure optimal use of the IVR channel by monitoring and reporting monthly on IVR Menu utilization to Customer Care Management and Product Managers.
  • Generate weekly and monthly reports on IVR metrics – Self Service Rate, Abandonment Rate, Exit Rates and Routing Accuracy etc.
  • Provide ad hoc reports for the attention of the Manager, IVR Management, as and when required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Director, Engineering

Job ID: IRC4497
Location: Abuja, Nigeria

Job Summary

  • Oversee the planning and design of cost efficient and reliable transmission infrastructure, core network, value added services (VAS) and other Intelligent Network (IN) platforms to support the EMTS’s network rollout and transmission support for operational activities.

Principal Functions
Strategic:

  • Provide inputs in the articulation of the departmental strategy for the technical team.
  • Demonstrate ownership of and communicate the Network Engineering strategic direction and objectives to all her staff.
  • Provide overall guidance and direction in the execution of different functions and activities.
  • Coordinate the execution of the Network Engineering work programs and plans.

Tactical:

  • Translate EMTS’s business plan and subscriber growth assumptions into:
  • Requirements for the Core and Intelligent Network
  • Forecasts for network capacity growth
  • Integrated Network Plan, a live document to be maintained on an ongoing basis
  • Establish and maintain key vendor relationships in line with established policies and procedures.
  • Lead the conceptualization, plan and development of customized technical solutions for enterprise business customers
  • Direct the Enterprise Network Design & Planning to provide enterprise solutions to support enterprise business unit.
  • Oversee the maintenance of all power and cooling systems (generators, amplifiers, air conditioners, stabilizers, station batteries, rectifiers etc.) at EMTSBTS/Transmission sites.
  • Lead the selection process of maintenance contractors responsible for major maintenance and repairs of power and cooling systems
  • Coordinate the design and support the implementation of efficient transmission systems to support network expansion/ rollout
  • Develop strategies and plans towards the implementation of a working WAN, and transmission links (E1s, Backbones etc.) to support operational and business needs
  • Coordinate the development of EMTS’s radio Base Station Subsystem coverage and capacity rollout.
  • Maintain in-depth knowledge and database of existing transmission infrastructure in various EMTS target areas that can be leveraged for transmission services for network development and expansion
  • Conduct technical feasibility of new network features/services.
  • Support the Chief Technical Officer (CTO) in communicating the activities and achievements of the department to all relevant stakeholders.
  • Keep abreast of local and global best practices and make recommendations to the CTO on how this impacts the division’s role.

Operational:

  • Oversee the detailed design of EMTS Core and Intelligent Network
  • Plan core network capacity in line with approved network roll out/expansion strategy, market viability and demand planning studies
  • Determine the appropriate locations for switches and other intelligent network element to ensure optimal efficiency.
  • Oversee the planning, design and optimisation of core network, systems and platforms to support value added services and ensure compatibility and integration with EMTS’s existing infrastructures.
  • Ensure optimal use of resources in the planning, designing, and dimensioning of VAS, Core and Intelligent Network elements.
  • Ensure that EMTS’s core network design is in line with accepted local and international standards.
  • Provide advice on strategies for rollout of value added services.
  • Follow up with the acquisition, implementation and integration of switches into the network on an ongoing basis in line with subscriber growth and network expansion.
  • Plan for contingencies in network design to accommodate differences between projections and reality.
  • Ensure that detailed access network plan is in line with the design strategy and consistent with the commercial planning division’s coverage requirements.
  • Ensure radio network is designed and optimized in a cost effective way.
  • Oversee, manage and implement all core network and VAS development, transmission planning, RF planning and optimisation activities and EMTS’s radio network coverage and capacity rollout.
  • Oversee the planning of EMTS transmission network to sustain growth in EMTS subscriber base and ensure that forecasted customer demands are met.
  • Provide support in the resolution of issues and faults on EMTS’s transmission network
  • Manage the human and material resources of the department to optimise performance and enhance output by;
  • Assigning detailed responsibilities to subordinates and supervise them to ensure timely delivery of high quality results
  • Motivating, guiding, and ensuring knowledge transfer and capacity building in subordinates
  • Reviewing and authorising key expenditures/transactions of the department in line with approved departmental budget and financial manual of authority
  • Ensuring periodic meetings to communicate departmental goals/targets and agree work plans.
  • Prepare and submit periodic activity/management reports to the Chief Technical Officer.
  • Perform any other duties assigned by the Chief Technical Officer     

Educational Requirements

  • First Degree or equivalent in Electrical Engineering
  • Postgraduate degree/relevant professional qualification
  • Twelve (12) to fifteen (15) years work experience with at least four (4) years at senior management level.

Knowledge:

  • Network Capacity Management
  • Network Planning and Design
  • Telecommunications & Mobile Network Standards & Specifications
  • Engineering Installation

Skills:

  • Leadership and People Management
  • Communication
  • Decision Making
  • Change Management

Behaviour:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Manager, Build to Operate (B2O)

Job ID: IRC4500
Location: Lagos, Nigeria

Job Summary        

  • This role will work across departments while taking responsibility for planning and executing the quality assurance, measurement, and audit functions to ensure fulfilment of deliveries as stipulated in requirements, and to ensure adherence to 9mobile’s Quality standards on projects, products and other deliveries within the IT organization.

Principal Functions
Tactical:

  • Keep abreast of global and local best practices as it relates to solution delivery, software testing, customer experience management & customer satisfaction.
  • Continuous review of the project, BAU and product development end-to-end processes from ideation to delivery to solution/product retirement, make recommendations for improvement and implement approved initiatives to enhance business efficiency and customer experience.
  • Ensure deliveries comply with industry benchmarked quality standards.
  • Establish and maintain relationships with key internal and external stakeholders.

Operational:

  • Oversee end to end solution delivery processes and assure quality of requirements delivered utilizing the various layers of testing (SIT, Performance, E2E, UAT) while maintaining adequate logs of issues encountered for continuous improvement.
  • Monitor product roadmap, review concepts vis-a-vis customer journey map to infuse alignment of customer experience practices into product design and implementation.
  • As part of the Quality Assurance process, ensure that customer experience requirements are captured in product implementation and validated.
  • Responsible for PQA in strategic projects.
  • Manage process frameworks, templates, checklists, documents, and performance.
  • Assist Head QA in development, constant review and implementation of project-related quality framework, policies, and procedures.
  • Responsible for the transitioning process of the solutions from delivery to post-delivery management to ensure solution quality is maintained.
  • Work with program stakeholders across IT to ensure delivery change documentation is published to expected quality standards.
  • Liaise with change managers to ensure key stakeholders and user communities are engaged and are correctly informed prior to change deployments to proactively avoid post go-live issues.
  • Engage release leads, developers, and technical teams to create, test and stage production deployment for all approved changes.
  • Identify, influence, and lead the implementation of best practice initiatives that contribute to the overall team improvement on the efficiency and effectiveness.
  • Assist Head QA in translating IT Governance and Quality strategy and plans into specific improvement programs/projects.
  • Attend team/departmental meetings as required, drive actions to delivery.
  • Perform any other duties as assigned by the Head, QA.

Educational Requirements        

  • Minimum Six years (6) relevant experience in Quality Management/Assurance Role in IT /Telecom industry.
  • Masters or Bachelor’s Degree in IT, Business Management or a related discipline preferred.
  • Advanced knowledge of Software Testing theories and practices.

Certification and advanced knowledge of at least two of the standards:

  • Services ITIL ISO2000, Software ISO/IEC12207-2008, ISEB
  • PMP/Prince 2.
  • Knowledge and experience of Microsoft packages, including Microsoft Project, MS Office
  • Oracle Database: SQL Fundamentals
  • ISTQB/ISEB Certified Tester Intermediate Level (CTFL), BCS
  • ISTQB/ISEB Certified Tester Foundation Level (CTFL), BCS
  • ISO 9001:2015.

Interpersonal Skills:

  • Good multi-tasker with ability to work under pressure and strict deadlines.
  • A customer-focused individual, good communicator and team player.
  • Leadership.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Senior Engineer, NOC Management, Abuja

Job: IRC4467
Location: Abuja, NG

Job Summary

  • Coordinate NOC FO teams in the day-to-day activities in the NOC Front office.

Principal Functions

  • Support the NOC manager by leading NOCFO shift team
  • Ensuring proper management of alarms from monitoring systems within SLA
  • Ownership of the shift workload through effective queue management; ensuring adherence to NOC processes
  • Be the primary focal point for escalated incidents and problems during shifts
  • Ensure proper ticketing, documentation, and follow-up on network incidents
  • Coordinate incident correlation and escalation across different units
  • Participate in performance management reviews of the shift team
  • Ensure effective NOC communication with internal and external stakeholders and customers
  • Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
  • Ensure availability of all network monitoring systems and visibility of all network nodes
  • Support reconciliation of outages and availability figures with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) and enterprise customers
  • Generate reports on NOC fault management on the network as required.
  • Perform other duties assigned by the Incident and Surveillance Manager

Educational Requirements

  • First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Minimum of Four (4) years post NYSC work experience in NOC operations
  • Multi-vendor solution experience

Knowledge:

  • Network availability and capacity management
  • Network administration
  • Network operations and maintenance
  • Microsoft Office suite
  • Network Surveillance/monitoring tools (advantage)

Skills:

  • Communication
  • Analytical Skill
  • Delegation/ Supervisory
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Specialist, Company Secretariat Services, Lagos

Job: IRC4449
Location: Lagos,NG

Job Summary

  • Support Company Secretary in ensuring properly organized board and board committee meetings, ensuring proper custody of corporate and statutory records, liaising with the solicitors and the Corporate Affairs Commission to ensure up to date filling of corporate returns, maintaining and updating of statutory books of the company.
  • Track development in corporate governance and legislation/regulations that impacts on the corporate nature of the company.
  • Support the provision of other legal services.

Principal Functions

  • Prepare Board Report
  • Provide support in preparing for all Company-wide meetings & board meetings.
  • Assist in maintaining statutory books, registers and other relevant information required to be maintained by the Company Secretary’s office.
  • Liaise with the immigration, logistics, fleet and security teams to ensure all plans and preparations for Shareholders, Board and Board committee meetings are well organized and implemented.
  • Assist in developing meeting agenda and other documentation required for Annual General Meetings, Board and Board committee meetings and collate and ensure all board papers are dispatched timely to the Board of Directors and relevant stakeholders.
  • Attend all Company meetings and provide relevant functions in furtherance of the meetings.
  • Track legislative and regulatory developments relating to company secretariat function and corporate governance.
  • Review the Articles of Association and make recommendations from time to time to ensure that the provisions are adequate for running the Company.
  • Conduct research and provide legal advice and opinions where required.
  • Assist in extracting action points and decisions made at meetings and circulate to all stakeholders.
  • File statutory reports: manage records and ensure relevant documentation are well kept in the Company Secretary’s office.
  • Draft responses to internal and external correspondence, prepare periodic reports and when assist in information gathering.
  • Assist in attending to the Board of Directors’ requests and providing any required support.
  • Undertake such other functions that maybe come necessary for the proper running of the Company Secretariat and other duties assigned by the Company Secretary.
  • Perform other legal functions including drafting of contracts, correspondence, and transactional documents.
  • Assist in disputes & litigation management and ensure the prompt escalation of high profile matters to the Company Secretary.

Educational Requirements

  • Education Requirement: LLB, BL
  • Minimum of 4 years post-NYSC experience in a law firm or in the office of a Company Secretary. (Preferably the latter or both)
  • Certified member of the Chartered Institute of Secretaries or currently at any level of the certification program will be an added advantage.
  • Familiarity with CAMA and otherrelevant laws and the ability to understand and interpret information, laws andregulations
  • Good understating of best practices incorporate governance
  • Well-developed analytical and problem-solvingskills
  • Excellent communication skills (writtenand oral)
  • Excellent planning and organisingskills
  • Proficient typing skills
  • Proficient in the use of MS Suite (MS Word, MS Excel)
  • Ability to work under pressure.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Manager, In-House Creative Services

Job: IRC4448
Location: Lagos,NG

Job Summary

  • Co-ordinate and ensure implementation of 9mobile’s Marketing Communications and Creative strategy for all segments, products, and services.

Principal Functions

  • Execute marketing communications plans for promotions, events/sponsorships and other activities/initiatives
  • Maintain quality and consistency of marketing/brand communications (graphic and print materials in relation to preferred brand image and establish specifications standards
  • Monitor activities of vendors and media agencies to ensure adherence with service level agreements (SLAs)
  • Keep abreast of marketing communications global and local best practices in relation to team/unit activities
  • Maintain standards of specificity and clarity in addressing information needs of target markets regarding products and service offerings
  • Develop, maintain and continuously improve accessibility by relevant users (existing and potential customers) to accurate product and service information
  • Implement the unit’s work programmes and plans inline with agreed upon procedures and guidelines
  • Plan and manage the human and material resources of the unit/team to optimize performance and morale and enhance productivity
  • Manage inter and intra functional relations to ensure synergy within and across departments
  • Provide leadership and guidance to team members and manage subordinates’ performance towards achievement of overall team objectives
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Brand & Creative Services.
  • Perform any other duties as assigned by the Head, Brand & Creative Services.

Educational Requirements

  • First Degree or equivalent in a relevant discipline.
  • Postgraduate/professional qualification in a related field will be an added advantage.
  • Minimum of six (6) years relevant work experience, with experience in a supervisory role as an advantage.

Knowledge:

  • Industry knowledge
  • Brand management

Skills:

  • Communication
  • Innovation
  • Results Orientation
  • Personal Effectiveness
  • Presentation Skills
  • Creative Analysis/Judgment
  • Behaviour
  • Customer Focus
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork

Internal Relationships:

  • Finance, Procurement, Human Resources, Legal, Regulatory & Corporate Affairs and other commercial departments

External Relationships:

  • Media houses, advertising agencies, production houses, printers etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Manager, Digital Marketing

Job: IRC4434
Location: Lagos,NG

Job Summary

  • Responsible for delivering and evolving digital communications across multiple digital channels to support 9mobile’s marketing initiatives, optimize marketing funnels for performance improvement, and communicate results as required.

Principal Functions

  • Generate digital marketing strategy and campaigns aligned with business objectives.
  • Coordinate internal and external communication materials for marketing campaigns.
  • Initiate and coordinate the creation of digital content (e.g. brochures,
  • Infographics, videos, creative materials, and articles).
  • Manage end-to-end digital projects.
  • Create marketing campaign landing pages with WordPress content management system.
  • Maintain a strong online company voice through digital channels.
  • Maintain standards of specificity and clarity in addressing information needs of target markets regarding products and service offerings.
  • Maintain quality and consistency of marketing/brand communications (graphic and print materials in relation to preferred brand image and establish specifications standards
  • Monitor activities of vendors and media agencies to ensure adherence with service level agreements (SLAs)
  • Initiation and execution of digital marketing campaigns that promote 9mobile’s products and services, to establish brand awareness and generate sales leads across digital channels using direct marketing, email promotions, engaging content, and Search Engine Optimization.
  • Produce monthly reports evaluating the effectiveness of the digital channels and make recommendations for improvements.
  • Liaise with Sales and Product development teams to ensure brand consistency.
  • Suggest and implement direct marketing methods to increase profitability.
  • Execute marketing communications plans for promotions, events/sponsorships, and other activities/initiatives.
  • Monitor ROI and KPIs.
  • Maintain a thorough awareness of developments and trends in digital marketing and communications both nationally and internationally and make recommendations appropriate.
  • Implement the unit’s work programme and plans in line with agreed upon procedures and guidelines.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Marketing Communications
  • Perform any other duties as assigned by the Director, Marketing Communications.

Educational Requirements

  • First Degree or equivalent in a relevant discipline.
  • Postgraduate/professional qualification in a related field will be an added advantage.
  • Minimum of 6 year relevant work experience, with experience in a supervisory role as an advantage.

Knowledge:

  • Industry knowledge
  • Brand management.

Skills:

  • Communication
  • Innovation
  • Results Orientation
  • Personal Effectiveness
  • Presentation Skills
  • Creative Analysis/Judgment
  • A keen eye for aesthetics and details.

Behaviour:

  • Customer Focus
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork

Internal Relationships:

  • Finance, Procurement, Human Resources, Legal, Regulatory & Corporate Affairs and other commercial departments

External Relationships

  • Media houses, advertising agencies, production houses, printers etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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