Account Manager at Glovo Nigeria

Glovo Nigeria | Job Title: Account Manager | Location: Lagos

Job Description
Your work-life opportunity:

  • The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market.
  • How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins.  
  • As an Account Manager, you will be a key role in the Glovo Partner Operations team.
  • You will be directly responsible to build and maintain good relationships between our partners and our company.
  • You will be liaising with the most highly regarded brands, stores, and restaurants in your city. 

Responsibilities
Be a part of a team where you will:

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  • Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
  • Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
  • Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) . 
  • Ensure that Glovo has the best content by signing exclusivities with partners.
  • Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
  • Improve Glovo’s revenue through commission renegotiation and selling assets. 
  • Understand, build action plans and follow up on churned and inactive partners.
  • Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

Requirements
You have:

  • Bachelor’s Degree in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.
  • Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.
  • At least 2 years of experience in high-performance account management or Business Consultancy.
  • Comfortable working in a high growth and high-performance start-up with a fast pace. 
  • Computer literate; good knowledge of Google Docs and MS Office, Excel
  • Excellent Local Language and English skills.
  • Strong Commercial skills.
  • Good communication and interpersonal skills
  • Project management skills, highly organized and detail-oriented.
  • Problem solver, data-driven with an analytical approach
  • An empathetic, inclusive and curious attitude
  • We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!

Main KPIs:

  • Partner growth GMV and Orders
  • % Of orders in promo paid by the partner
  • Achieve other revenues from selling assets / Monetization
  • Ops KPIs that affect Ux such as cancellations due to partners or Wrong or missing items
  • Active Partners
  • Exclusive partners

Main Areas of Contact:

  • Marketing local team
  • Ops local team
  • Finance Local Team
  • Partner support and content 
  • Sales local team

Experience our Glovo Life benefits:

  • Enticing equity plan (if applicable)
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • External learning budget.

What you’ll find when working at Glovo:

  • Gas: Driven to deliver quality results quickly
  • Good Vibes: Bring positivity and communicate openly
  • Stay Humble: Self-aware and open to learning
  • Care: Uplift people and the planet
  • Glownership: Act as proud owners
  • High Bar: Focus on Top Performance.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online