Job Title: Account Manager
Job ID: R072705
Location: Ikorodu Road, Lagos
Role Description
Client Relationship:
- Understand what the client’s overall goals and objectives are and the role that different departments/individuals are playing in achieving these
- Use on-site time to engage with your clients, develop relationships, seek revenue and as a profile raising opportunity
- Manage the practical, day-to-day management of the delivery of the contracted service with respect to the quality, speed and volume of data along with the servicing they are entitled to
- Be aware of workload and potential capacity constraints, keep lines of communication open with both client & management and communicate upwards
- Implement client best practice, ways of working and role model behaviours to junior team members
- Maintain existing, and develop new, relationships with clients, seeking to extend your network of valuable contacts beyond the Insight team
- Seek constructive resolutions in difficult circumstances
- Work positively towards developing a trusting business adviser relationship
Account Handling:
- Demonstrate real curiosity and a willingness to go the extra mile in dealings with your clients
- Where appropriate take responsibility for account administration, providing relevant information to accounts and delivery service departments
- Be responsible for identifying revenue opportunities and deploying wider KWP services in contributing to overall revenue target
- Contribute to account planning, offering ideas for development
- Be aware of contractual obligations and manage any potential conflicts in good time
- Anticipate client demands and proactively find solutions, rather than just answering requests
- Communicate effectively with senior management ensuring that they are kept up-to-date with client issues and developments
- Submit (or advise on) monthly revenue forecasts whilst maintaining and building a pipeline of proposals
- Manage appropriate inductions and training programmes with clients
- Interpret and manage account plans, helping to move the focus from analysis to insight
Service Development:
- Keep the client up-to-date with our service developments
- Create and share best practices and efficient ways of working with other team members
Basic Data and Tracking:
- Assume responsibility for checking and reviewing any regular reports that are sent out to your client contacts to ensure their accuracy and relevance
- Take responsibility for advising on solutions to problems in reports and the reporting process
- Implement changes to regular reports in line with delivery strategy
- Confidently use the more advanced capabilities within Powerview such as level groups, distributions etc
- Build a network of contacts within Worldpanel Operations who can help you resolve difficulties with the data or systems if they arise
Analysis & Insight:
- Attend on-site days and de-brief key contacts on any requests/smaller project briefs that you have completed
- Develop a good knowledge of your client’s macro environment as well as Worldpanel’s competitive environment
- Full knowledge of basic and advanced Powerview analysis
- Develop a good knowledge of category and brand awareness, and utilise in identifying and explaining key influences on market performance
- Take briefs from clients, and manage the production of appropriate materials/presentations/written documentation in response to the brief
- Demonstrate insight to clients by highlighting implications to their business and offering actionable recommendations
- Deliver presentations with recommendations that actively seek to meet the objectives of the client’s brief
- Involve senior and specialist support where appropriate in presentations/projects
- Identify and positively seek out opportunities for additional revenue/analyses (according to account structure)
- Be able to advise on the relevance of expert services
- Liaise with other Worldpanel teams in order to deliver insightful work to the client
Team, People & Self Development:
- Highlight and escalate client concerns with any Worldpanel services to aid senior management with prioritising investment and development efforts
- Take part in own performance management using the online appraisal system
- Take responsibility for workload management and provide assistance to your line manager in setting work priorities for junior team members where appropriate
- Work in conjunction with CID/SID to help develop objectives for junior team members, and give them constructive feedback – both reinforcing and developmental
- Assist in coaching junior team members – sharing knowledge, encouraging a culture of learning and positive development
- Discuss your personal development with your line manager and be responsible for ensuring that you complete and implement your PDP – which should include stretch and development objectives
- Attend relevant training, seeking out opportunities to develop further and grow your knowledge about our industry, clients and capabilities
Role Requirements
A person in this role is likely to have the ability to:
- Gather facts and figures, monitor self and others, and achieve goals in a timely and factual manner
- Demonstrate evidence of developing leadership skills and the ability to motivate others particularly where the individual has some responsibility for workload management of other team members
- Communicate effectively as well as demonstrate active listening whilst developing appropriate influencing skills
- Be flexible, tactful, friendly and sensitive to others, displaying good social and communication skills
- Take ownership of your self-development in completing and implementing your own PDP, highlighting areas where further development is required.
- Share PDP with line manager to engage their support where relevant
- Be systematic and organised
- Sell-in new methods, processes and seek revenue generating opportunities
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online