Admin and Customer Service Lead at Synapse Services

Jobs in Nigeria

Synapse Services | Title: Admin and Customer Service Lead | Location: Port Harcourt, Rivers

Principal Duties and Responsibilities
Customer Service Functions:

  • Take enquiries from patients or their relatives with regards to our services, prices and operations either via telephone or in person.
  • Interface with Visitors / Clients and clearly address their inquiries.
  • Focus on providing exceptional services resulting in customer satisfaction and positive
  • Ensure quality assurance in the delivery of our services

Patients’ Files and Documentation:

  • Opening of patients’ files for newly registered patients, allotting
  • hospital and medical record number and retrieving of patients files when clients come for follow up.
  • Check that all discharged patients are properly followed up by primary Clinicians.

Admin Functions:

  • Ensure proper filing of official documents; answering telephone calls, compiling and typing of official documents as required, photocopying and distributing materials.
  • Receive, dispatch and disseminate official correspondence.
  • Assist in the procurement of office items when the need arises

Business Development Functions:

  • Work with the Business team to develop excellent proposals

Facility Management:

  • Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards)
  • Ensure effective planning and execution of operations by reducing waste levels
  • Ensure the facility and the office premises is always neat and tidy.
  • Ensure the kitchen unit, driving unit, cleaning unit and security unit deliver professional services.

Human Resource Function:

  • Ensure proper documentation of new staff
  • Manage attendance register for all staff
  • Identify Staffing needs and relate it to HR
  • Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality.

Person Specification

  • Minimum of a B.Sc. in any related course, a Master’s degree will be an added advantage.
  • Minimum of 3 years’ work experience as an Admin/ Customer Service personnel
  • Possess high levels of interpersonal communication, written and verbal communication, and documentation skills.
  • Proven ability to execute complex and detailed processes and procedures timely, accurately and consistently.
  • Ability to multi-task, prioritize work flow and complete task with a high level of organisation, responsibility and efficiency.
  • Ability to adapt in a faced paced and changing environment
  • Strong problem solving and resolution skills
  • Possess excellent marketing and proposal writing skills
  • Ability to work on own initiative and as part of a team
  • Must possess some emotional intelligence for customer management
  • Must be social media savvy and proficient in the use of Microsoft Word, Excel and PowerPoint
  • Must reside in Port- Harcourt

Application Closing Date
23rd February, 2021.

How to Apply
Interested and qualified candidates should submit their Applications and CV to: [email protected]

Note: The subject of the email should be the job title- location e.g “Customer Service/ Admin Lead- Port-Harcourt” failure to abide by this would lead to automatic disqualification.