Airport Services Manager at Qatar Airways

Job Title: Airport Services Manager | Qatar Airways | Job ID: 2200000W
Location: Port Harcourt, Rivers
Category: Cargo & Airport Operations

About the Role

  • We are recruiting for an Airport Service Manager based in Port Harcourt, Nigeria
  • The Airport Services Manager has the oversight of both the operations and administrative responsibilities at station level.
  • The roles ensures that the operations runs smoothly and cost effectively whilst conforming to safety and security requirements.
  • Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.

Responsibilities
Key responsibilities include the following:

  • Implements Ground Services strategy at the station level and provides insights into customer demands and operational constraints.
  • Maintains station’s NPS within targets and addresses any customer related issues and/or challenges.
  • Maintains high standard to enhance the customer experience.
  • Evaluates and propose cost effective measures to reduce unit cost and enhance customer service delivery.
  • Managing the day-to-day operations of the station and acting as liaison between airport service providers, government agencies & authorities and QR senior management.
  • Responsible for the Station’s Operations, Safety and Security, Business and Contingency Plans, Emergency and Accidents Response.
  • Ensures that the overall airport operations meet QR’s standard, policies and procedure and conforms to aviation regulatory requirements.
  • Supports in the preparation of annual budgets proposals for the station.
  • Manages station performance (KPI and SPI) and station readiness to any audit requirement both internal and external.
  • Supports new station start up when required and conduct GHA Technical assessment.
  • Establishes the department or team’s objectives and priorities to align with and support business objectives. 

Qualifications
About you:
The successful candidate will have the following qualifications and skills:

  • Bachelor’s Degree with minimum of 6 years job-related experience
  • Relevant experience as an Airport Manager with a major airline.
  • Extensive overall knowledge of all areas of airport operations
  • Very good command of English language.
  • Able to delegate work, set clear direction and manage workflow.
  • Strong mentoring and coaching skills.
  • Able to foster teamwork among team members.
  • Dynamic and adaptable to ever changing operational requirements.
  • Work experience in a multi-cultural environment.
  • Knowledge of program development, budget preparation and administration.

Application Closing Date
4th May, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online