Airtel Nigeria Jobs in Nigeria [5 new vacancies]

Current at Jobs Vacancies Airtel Nigeria in Nigeria May, 2022

Airtel Networks Limited is a leading telecommunications services provider with headquarters in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top three mobile service providers in terms of subscribers with a customer base of more than 50 million as at December, 2019. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, Home Broadband and enterprise services.

Airtel Networks Limited is a subsidiary of Airtel Africa Plc, a Pan-African telecommunications company with operations in 14 countries across Africa.Airtel Africa is driven by the vision of providing affordable and innovative mobile services to all and is supported in pursuing this vision by its largest shareholder, Bharti Airtel. Its product offerings include 2G, 3G and 4G wireless voice and data services and mobile commerce through ‘Airtel Money’. Airtel Africa had over 110 million customers across its operations at the end of March, 2020.

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Airtel Networks Limited is intensely interested and committed to supporting laudable causes through its Corporate Social Investment initiatives in Nigeria. Leveraging on its award-winning Touching Lives programme, Adopt-a-School initiative and Employee Volunteer Scheme, it has invested both financial and material resources to assist many communities as well as uplift underprivileged people across Nigeria. Its various CSR initiatives have directly and indirectly impacted Nigerians in the various communities where it operates.

Airtel Nigeria Recruitment

May 2022.Invoicing & Payment Processing Analyst

Location: Lagos, Nigeria 
Job type: Full-time 
Level: Mid-Senior

Job Purpose

  • To oversee all Vendor Invoice collection & Processing in Oracle, Payment on all Approved and due invoices on Oracle and Trade services functions of the Account Payables.

Primary Responsibilities
Invoice Collection & Processing:

  • To ensure that all Invoices submitted by Vendor are received in line with the approved guideline/Checklist.
  • Ensuring that there is a PHD record of all invoice received. Ensure that GRN/SRN are done for all received invoices same day.
  • Ensure Subsequent booking and initiation of Invoices within 24 hours of GRN/SRN

Accounts Payable Report:

  • To ensure that all the Management Information Reports relating to Invoice booking and vendors payments ( i.e. Payment Due Report, Invoice Awaiting Approval, Invoice not Submitted for Approval, Invoice Pending Validation & Strategic Vendors Payments Reports) are produced within the expected timeline.

Validation of Vendor Invoices:

  • To ensure that ACE validate all invoices in line with extant SLA

Foreign Payments:

  • To plan and coordinate the settlement of all foreign payments through CBN as at when due in the most efficient manner and at the most optimal cost possible.

Vendor Payments:

  • To ensure that all due invoices are allocated and processed on a same day basis once they fall due.

Relationship management:

  • To manage relationships with internal and external customers as well as relevant regulators such as NCC.

Internal controls and reporting:

  • To ensure that all relevant policies in Account Payable are effective and adhere to without failure.

Other Dimensions:

  • Invoice Collection & Processing
  • Vendor Payments
  • FX Purchases
  • Team Motivation / Engagement Level

Educational Qualification and Functional/Technical Skills

  • A University Degree i.e. B.Sc / HND in Social Sciences or any numerate discipline.
  • Master’s Degree and/ or MBA will be an added advantage.
  • Professional qualification (ACIB, ACA, ACCA, CPA) will be an added advantage

Relevant Experience:

  • Minimum of 6 years post-NYSC experience in a related function in a multinational or foreign operations department/credit administration function in a banking environment

Other Requirements:

  • Good interpersonal relationship
  • Must have a good understanding of ERP (Oracle, Sage etc)
  • Good Microsoft office skill
  • Ability to supervise others to achieve the result
  • Knowledge of International & trade services
  • Result oriented
  • Attention for details
  • Ability to Coordinate activities.

Application Closing Date 
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We, therefore, do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender.
  • All employment opportunities are decided on the basis of qualifications, merit and business need.

Transmission Engineer (Fibre)

Location: Lagos, Nigeria 
Job type: Full-time 
Level: Mid-Senior

Job Summary

  • The Fibre Transmission Engineer Controls, Manages and Supports day to day transmission operations and management of the fiber network, Tellabs and OSN Dxx/DWDM network operations to ensure an optimum network availability, excellent customer experience, delivering Operational Excellence with most cost optimized model in the world.

Primary Responsibilities
Day to day management of all national and Metro fiber, Huawei ODN/DWDM and Tellabs Dxx/DWDM Network Operations & Maintenance with Strategic Partners(SPs) to deliver optimal availability and Perpetual quality ( Customer):

  • Resolution drive for Fiber cuts & Service rerouting in the event of failures
  • Operational Planning for Proper redundancy for links
  • Traffic planning & provisioning
  • Create n Review plan for service Provisioning then coordination with each MS Partner/POI partners.
  • Physical Cross connection coordination
  • Day-to-day Utilization monitoring and trigger to Upgrade/Rectify/Govern the partners to resolve issues
  • Uptime Monitoring & Troubleshooting with partners
  • Traffic cutover implementation on the newly created/Upgraded Transmission network
  • End-to end operational management of the National and Metro fiber in accordance to the set availability
  • Drafting, owning & implementing the Huawei and Tellabs SDH/DWD frequency and channel/traffic cross connection for robust diversity
  • Endure fiber cuts are attended to and restore within the set MTTR
  • Ensure preventive maintenance & Escalation procedures of fiber networks and the active nodes are implemented
  • Periodic audit of all ASON/DWDM and SDH channels and cross connections domains
  • Spares management to ensure availability of both critical and non-critical active spares
  • Ensure Huawei OSN/DWDM and Tellabs SDH Service Provider Service Level Agreement management are met
  • All Incidence management recommendation and follow up of both national and metro fiber incident including Huawei OSN/DWDM and Tellabs SDH
  • Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery and IT teams
  • Ensure all regional Requirements and deliverables of Huawei OSN/DWDM and Tellabs SDH Operations and Maintenance are met.

Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management):

  • Create and Ensure adherence to Governance Model.
  • Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
  • Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all MS partners and OEM vendors
  • Institute service level agreement measurement methodology to ensure all Huawei OSN/DWDM and Tellabs SDH’s are accurately measured, rewarded and penalized accordingly

Regulatory Compliance:

  • Ensure that all activities of Operations and Maintenance in the central and Region adhere to corresponding regulatory requirements in daily operations.

Partner & Contract Management:

  • Ensure all processes for effective management of Partners.
  • Identify processes that will continually improve efficiency of delivery of Key Performance Indicators

Build a capable and motivated team at Airtel to create a high performance team environment:

  • Recruit the right talent in consultation with function head, as per defined recruitment guidelines
  • Develop and motivate team members through structured training and on the job coaching
  • Establish performance expectations and regularly review individual performance
  • Recommend appropriate rewards and recognition.

Educational Qualification and Functional / Technical Skills

  • Bachelor of Electrical / Electronic Engineering, Computer Science or Telecoms Engineering (Masters Degree in Engineering a plus)
  • Sound knowledge of Mobile Network O&M
  • Analytical and Presentation skills
  • Strategic negotiation skills

Relevant Experience:

  • 5 – 7 years of varied experience in operation and maintenance in the Telecom industry
  • 4 – 6 years of managerial experience in a GSM/mobile company
  • 4 – 5 years of hands on experience in various Fibre network implementation and Huawei OSN/DWDM and Tellabs SDH.

Other Requirements:

  • Tactical disposition in decision making and managing resources
  • Logical decision making abilities
  • Flexible and dedicated
  • Ability to innovate and deliver value to business
  • Ability to manage an outsourcing partner to effectively deliver on service level agreements
  • Ability to motivate and lead both internal and external partners
  • Impeccable integrity and character
  • Go-getter
  • Communication Skills
  • Cost, process and automation Innovation.

Application Closing Date 
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender.
  • All employment opportunities are decided on the basis of qualifications, merit and business need.

Lead, Service Compliance & Governance

Location: Lagos, Nigeria 
Job type: Full-time 
Level: Mid-Senior

About the Job

  • Provide strategic oversight and pragmatic management on compliance, guidance and advice to ensure the Organization’s operations, policies, process, standards, and services are conducted in compliance with the Organization’s and Regulator’s expectations.
  • Gear all requirements & obligations in order to boost excellent Customer Experience.

Primary Responsibilities
KYC Compliance:

  • Achieve 100% KYC compliance checks to prevent regulatory sanction and ensure 100% accuracy of auditors checks
  • Ensure 100% blacklisting and whitelisting of fraudulent kits daily
  • Achieve 100% e-mail and sms notification to sales team on a daily basis.
  • Continually provide strategic oversight on KYC process to enhance compliance and governance.
  • Timely provision of management report on KYC report including weekly, monthly and adhoc reports.
  • Continually work with Head of service assurance to ensure you continually device means and ways to re-register customers without compliant registration.
  • Continually work with Head of service assurance to drive compliance, conducting tests and checks on critical GAPs in the business to enhance compliance and governance.
  • Drive the Sales and CX teams in ensuring that all required and specified policies and procedures are in compliance with various Regulatory requirements.
  • Liaise continuously with Regulatory, IT and Sales team on specific requirements and regulations arising under special circumstances.
  • Maintain strict discipline and rigor around error tracking, analysis, feedback, knowledge management and training of the KYC compliance check Analysts
  • Ensure full Service Delivery KYC processes in line with defined NCC KPIs.

Vas Governance:

  • Conduct weekly health checks on top 20 VAS services to drive compliance in conjunction with the VAS team
  • Reduce customer complaints by ensuring that VAS operations comply with Airtel as well as NCC’s defined guidelines and code of practice
  • Constantly develop operational plans and lead the monthly VAS governance meeting to enhance customer experience
  • Assess identified process gaps and work with all stakeholders in order to ensure closure.
  • Oversee the efficient and effective day-to-day operation by the CX and Marketing teams in resolving VAS issues as they arise from Customers and Regulatory body (NCC).
  • Maintain strict discipline and rigor around error and vendor misconduct tracking and trend analysis
  • Foster effective team work between the other CX teams, Marketing team, Sales teams and Regulatory team in identifying potential areas of compliance vulnerability and risk. Develop corrective action plans for resolution of identified issues. Provide general guidance on how to avoid or deal with similar situations in the future

Quality of Service (QoS) KPIs Functionality & Engagement Governance:

  • Carry out User Experience Tests on products & services before they are launched to determine optimal product positioning, creativity, offering to target audience and give feedback on enhancement or defect removal
  • Work collaboratively with all the key internal stakeholders which include Corporate Affairs team, Brand team and Marketing teams to ensure that feedback from the market is captured and the opportunities identified are acted on while ensuring the NPD process operates effectively in line with NCC’s defined KPIs
  • Assess the experience of newly launched products with customers through Service Recovery and Complaint Management teams
  • Provide Management with comprehensive report on CX’s NPD activities
  • Carry out business reviews with partners and suggest new ways to improve quality of our products and services and further support in delivering performance as envisioned by the Organization
  • Establish process for continuous education and monitoring of same on adherence of the new product communication

Customer Touchpoints( IVR, Call Center , Website) Experience Governance & Knowledge Portal ( KE) Management:

  • Coordinate and monitor compliance activities in some of the Touch points (IVR, Call Center & Website) in order to keep ANG compliant and avoid being penalized by the Industry Regulator
  • Work with all stakeholders in developing strategic plan to guide towards delivery of excellent customer service at all touchpoints.
  • Oversee and ensure the efficient and effective implementation of excellent Service Delivery Processes and Procedures by all the stakeholders in order to remain competitive in the Industry.
  • Ensure and maintain instant update of Knowledge portal
  • Maintain round the clock access to all staff to promote excellent customer service culture in the organization.

Academic Qualifications and Experience

  • Bachelor’s Degree in Business or any other related field
  • Minimum of 10 years experience in Compliance & Governance in the Telecom Industry.

Competencies and Behavior:

  • Able to operate in a performance driven organization
  • Good organizational and teamwork skills
  • Self-motivated, enthusiastic, energetic
  • Attention to detail
  • Confident, assertive with good negotiation skills
  • Excellent time Management Skills
  • Customer-centric

Application Closing Date 
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender.
  • All employment opportunities are decided on the basis of qualifications, merit and business need.

PS Core Planning Engineer

Job Title:

Location: Lagos, Nigeria 
Job type: Full-time 
Level: Mid-Senior

Purpose of the Job (Brief)

  • This function is expected to act as the representative for business, technical and other functional requirements in Packet Core solutions to support Mobile Data services. 
  • The function will define the optimal topology of the packet core network to meet premium service level agreements and industry architecture for next generation Packet switched networks; 
  • Also expected to evaluate network design and define best criteria and guidelines with partners for capacity management and dimensioning of the PS core network; 
  • In addition would ensure delivery of PS projects to agreed SLAs whilst exploring the most efficient ways to realize new business requirements placed upon the 2G/3G/4G Mobile Core Network which includes but not limited to voice and data.

Key Accountabilities
PS Core Planning and Architecture:

  • Analyze business requirements and processes before converting ideas into a solution design; where required, research into new technology/features in Telecommunication industry with regards to Mobile Data services.
  • Liaise with partner teams, Airtel HQ and other departments to assure optimal data network architecture adapted to local traffic profile, implementation and deployment of key networks systems through the full delivery life cycle from initial design to full operational handover.
  • Ensure projects are aligned with the Annual Operating Program (AOP) specifications
  • Ensure that all nodes within the Packet core network are functioning as per the business and network requirements.
  • Provide a pathway towards evolving PS Core network in line with 3GPP Roadmap

Detailed and Effective Documentation:

  • Ensure that the project related documentation reflects a fit-for-purpose design and complies with the contractual vendor requirements.
  • Coordinate and review Vendor documentation in the form of SD, HLD and LLD designs prepared to include technical functionality, platform design and platform integration with relevant network elements.
  • Prepare and update network designs to reflect most recent changes in Network architecture/capacity.

Capacity planning and Optimization:

  • Perform adequate dimensioning, of all interfaces of EPC related Nodes and add-on solutions – in accordance with network growth and business projections.
  • Continuously monitor network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from Operations and performance teams.
  • Effective understanding of Operational and Business support systems (OSS/BSS) for performance reporting, Key performance indicator (KPI) monitoring and tuning for effective end to end planning of data services.
  • Periodical audit and optimization of Product-related configurations on the Deep Packet inspection (DPI) node to avoid data fraud and over/undercharging of data services
  • Periodically revise and optimize signalling traffic towards charging system and other peer nodes

Expand & Evolve Core Network:

  • Understand the business requirements and impact on data network infrastructure.
  • Responsible for planning all expansion of nodes well in advance.
  • Plan evolution of PS core network to best industry practices.

Employee Engagement:

  • Provide consultation services to relevant business units including Liaising with Marketing and IT for better understanding of proposed services.
  • Hold necessary Kick off meetings with stakeholders where/when required.
  • Always maintain high Team Harmony and Engagement with both internal and external teams and stakeholders.

Vendor/Partner Management:

  • Ensuring that Internal Operations and Vendor Team deliver projects to the high quality expected first time right.
  • Hold recurrent

New Initiatives:

  • Explore new initiatives which meet business requirements by developing and delivering cost efficient delivery plans of proposed solutions.
  • Technology assessments and POC trials (RFI/RFP/RFQ). Verification of solutions before roll-out.

Time management:

  • Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.

Educational Qualifications & Functional / Technical Skills

  • Bachelor’s / Master’s of Telecommunication / Electronic Engineering Degree / Computer Science
  • Comprehensive understanding of Mobile Packet Core from a design, optimization, and evolutional perspective.
  • Strong Analytical and Presentation skills
  • Knowledge of 3GPP / GSMA standards
  • Detailed knowledge of Diameter Routing and Data Analytics platform
  • Understanding of NFV and Native Cloud Operations

Relevant Experience:

  • Must have 6-8 years work experience in large Mobile Network Operator within the PS core domain
  • Multivendor experience HUAWEI, ERICSSON platforms preferrable
  • Hands-on Experience with Ericsson PS core nodes will be an added advantage.
  • Good Experience with Project deployment of key network systems from initial design to full operational handover
  • A thorough understanding of Network KPIs and their use

Other Requirements:

  • Personal Integrity and good interpersonal relationship
  • Personal tenacity to succeed
  • Must have excellent organizational and communication skills.
  • Highly organized and good at implementation
  • Time management skills with commitment to project timelines.
  • Self-motivational skills
  • Good analytical and problem solving skills.
  • Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point
  • Professionalism in delivering daily services
  • Innovative and Entrepreneurial in managing challenging situations.

Application Closing Date 
20th May, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender.
  • All employment opportunities are decided on the basis of qualifications, merit and business need.

CX Application Support – Ops SME

Location: Lagos, Nigeria 
Job type: Full-time 
Level: Mid-Senior 

Purpose of the Job (Brief)

  • The CX App Support SME is responsible for governance and management of customer facing application management teams to deliver application support services related to applications, tools and utilities for Airtel Nigeria IT operation.
  • This role will oversee managed service operation staff to ensure that operational commitments are consistently delivered for Airtel Nigeria.
  • The SME will be reporting to Operations Lead.

Key Accountabilities
The Customer Service Application SME is responsible for:

  • Delivering activities in line with Customer Service Application domain strategy and initiatives to support IT enablement to drive sales in Airtel Nigeria
  • Ensure Application Uptime with 99% for all CX Based Applications
  • Delivering seamless IT Operation of Airtel Nigeria business for CX Application management supporting KYC, USDM et al
  • Promoting continuous improvement of processes and delivery of results within assigned domain.
  • Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency and product release

Qualification & Experience

  • M.Sc / Bachelor’s Degree in Computer Science, Systems Analysis or a related study.
  • 5-7 years of work experience on Pre-paid / Post-Paid / Enterprise / VAS / Mobile-Money Application operations support.
  • Experience working in multi-vendor managed service IT operating model.
  • Exposure to IT Service Management framework with good vendor management skill.

Competencies:
CX App Support ops SME must:

  • Have deep understanding of the Telco IT domain as well as architecture understanding for IT applications in a telecom environment.
  • Have expertise in the area of managing Enterprise, Pre-paid, Post-paid, VAS, related applications.
  • Be a believer of open source environment.
  • Have knowledge on IT Service management framework.

Specific Skills and Knowledge:

  • Structured approach to work, with the ability to plan, and organize larger activities
  • Clear in communication, both written and verbal.
  • Ability to apply multiple technical solutions to business problems.

Application Closing Date
20th May, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.

Settlement and Reconciliation Specialist – SmartCash PSB

Location: Lagos, Nigeria
Job type: Full-time 

Purpose of the Job (Brief)

  • To maintain daily, smooth running of the settlement, dispute and reconciliation of all electronic payment transactions carried by customers, clients and partner organizations across multiple channels.
  • To ensure accuracy of settlement from/to third party switches or processors across all channels (card, EFT, mobile money) and ensure daily posting
  • To serve as the GL custodian for all electronic transactions
  • To ensure accuracy of settlement and prevent exposures that may arise from electronic transactions

Key Accountabilities

  • Ensure timely settlement of all transactions in line with deadlines agreed with clients and partners or regulatory-defined timelines
  • Ensure daily settlement and reconciliation of all transactions for all products carried across all channels offered by PSB in line with agreed commercials and SLAs
  • Ensure settlements are done in strict adherence to regulatory defined timelines or as may be agreed with each client or partner.
  • Ensure regular (up-to-speed) understanding of regulatory policies as it applies to Settlement operations and ensure compliance.
  • Monitor balance on the settlement banks’ accounts
  • Ensure daily reconciliation and balancing of all accounts in use for smooth running of the settlement operations. Ensure effective participation in all industry-related settlement activities.
  • Oversee and monitor daily reconciliation requests to banks and clients
  • Liaise with banks’ settlement & reconciliation teams to ensure reconciled funds/incomes/fees are transferred to relevant accounts promptly.

Establish and Achieve Operational Excellence within the Team:

  • Development of internal frameworks that will ensure operational efficiency for PSB at all times
  • Ensure the development of SLA or insertion of SLA clauses in business agreements with 3rd party service providers that will protect the interest of PSB at all times
  • Ensure the development of Standard Operating Procedures (SOP) for all critical areas of settlement, reconciliation and dispute management
  • Continuously updating the SOPs to ensure they are in line with PSB corporate goals and regulatory-defined policies.
  • Ensure zero losses that may be due to penalties or wrong settlement.
  • Ensure all internal systems and work processes operate efficiently.
  • Prevent workload backlogs ensure and maximum permitted transaction processing timelines are not breached.
  • Ensure submission of quarterly reports to the various card schemes before the due date.
  • Continually evaluate and recommend best practice business process throughout payment value chain.

Provide an efficient Management service Dispute:

  • Oversee the resolution of disputed transactions and ensure they are carried out in line with SLA with client/industry standards and regulations
  • Ensure the adequate provision of systems, applications and tools that will aid efficient dispute management service
  • Ensure the team acts as second level support on queries from clients on payments and ensure they are resolved promptly.
  • Ensure the team acts as second level support on queries from clients on payments and ensure they are resolved promptly.
  • Ensure the provision of necessary tools to enable and enhance ability to provide second-level support
  • Provide revenue position to management.
  • Preparation or contribution to the preparation of User Requirement for the development of all Applications, tools etc.
  • Perform other ad-hoc functions as assigned by the CFO (month end closure, business requirement documentations, business planning and analysis, audit etc).

Educational Qualification & Functional Skills

  • Bachelor’s Degree or HND in a numerical discipline
  • Advance skills and working knowledge of MS Office suite including Word, Excel, and PowerPoint. Knowledge of Excel VBA will be an added advantage
  • Excellent logical and analytical skills
  • Knowledge of dispute resolution and chargeback processes
  • Evidence of practical application of banking regulations
  • Experience working with core banking and ERP solutions
  • Project management skills will be an added advantage
  • A general knowledge of accounting & financial reporting principles.

Required Experience:

  • Over 4 years working experience in the Fintech or banking industry, fully integrated in all aspects of settlement and daily reconciliation process.
  • A minimum of 2-years supervisory level in settlement and reconciliation.
  • Banking/fintech industry knowledge and experience.
  • Relevant experience in Mobile Financial Services is desirable.

Other Requirements:

  • Relationship with key and critical stakeholders (Regulators, Banks, NIBSS, MMOs etc.) in the industry.
  • Goals getting and results orientated personality.
  • Basic / introductory data analytics skills.
  • Doggedness and reliability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.

Data Centre Sales Manager

Job Title: Data Centre Sales Manager

Location: Lagos, Nigeria
Job type: Full-time 

Job Purpose

  • The Purpose of this Job is to Identify, Profile, Prospect and Acquire Data Centre(DC) Customers for Airtel, either as fresh customers or porting customers from competition and a critical requirement for achieving Airtel Business Revenue aspiration from selling DC Collocation & Cloud Services.

Key Responsibilities
Responsible For Developing and Executing The DC Sales Strategy for Airtel Business:

  • Develop Overall DC Sales Strategy for Aggressive Acquisition of DC customers across Nigeria
  • Develop Solid DC Sales Pipeline for Self and Team Follow Up
  • Ensure 70% conversion of prospect to customers
  • Secure opportunities to run presentations of Airtel DC collation services to the target audience i.e. corporates and SMEs
  • Identify Relevant Collaborations & Events that provide opportunity to showcase DC services to potential customers
  • Leverage existing sales channels that currently sell GSM, E1 PRI, Fixed Internet and VAS, for sales of DC collocation services
  • Upsell & Cross-sell DC services to existing customer base

Responsible For The Development of Airtel DC Channel Partner Programme:

  • Develop Special Channel Partner Programme for DC sales on a mass scale nationwide.
  • Recommend Incentive Programmes for Channel Growth
  • Develop Channel Expansion Programmes for acquiring Partners with IT sales experience & minimum trading capital nationwide.

Responsible for Gathering Intelligence on Competitor Activities in The DC Sales Space and Proposing Pre-emptive Counter Measures:

  • Monitor the activities of competition and develop or recommend counter measures to win competition
  • Track and Reporting all DC activities by Competition and special promotional activities that may impact sales

Responsible for The Day-to-Day Management of All DC Related Customer Enquiries and Complaints From Managed Accounts:

  • Attend to all daily DC related customer enquiries and complaints, especially from managed account.
  • Liaise with Support teams to ensure prompt and adequate resolution of all DC customers’ complaints

Responsible For Tracking Daily, Weekly & Monthly Reports on all KPIs i.e.:

  • Submit Daily, Weekly and Monthly Sales Reports
  • Track Daily Performance at all levels i.e. individual, and group performances
  • Focus all individual and team activities on ensuring that DC sales KPIs are met and on track on daily basis

Collections & Debt Management:

  • Encourage customers pay their bills timely.
  • Reduce debt portfolio and account churn.
  • Follow up with respective Service Executives and Finance to ensure bills are delivered and payments received promptly.

Educational Qualification, Experience & Competencies
Education and Certification:
Must Have:

  • A University Degree.

Work Experience:
Must have:

  • 5 years minimum preferably in Telecoms
  • 3 years’ experience in managing Key Accounts.

Skills and Competencies:

  • Time Management, Product Knowledge, Technology Savvy, Negotiation Skills
  • Experience in Enterprise Technology Sales (DC Sales will be an added advantage).

Application Closing Date
3rd May, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted

Chief Risk Officer – SmartCash PSB

Location: Lagos, Nigeria
Job type: Full-time 

Purpose of the Job (Brief)

  • The Chief Risk Officer (CRO) is a senior executive responsible for the effective independent oversight of Smart Cash PSB risks, under the direction of the Board’s Risk Oversight Committee (ROC).
  • The CRO’s primary responsibility is to develop and implement a risk management framework with appropriate tools for the measurement, reporting and control of Smart Cash PSB financial and non-financial risks.
  • The CRO, with input from the CEO and management, will develop a risk appetite framework (as per the Board’s stated risk tolerance) expressed in a limit structure for all business lines.
  • The CRO will also monitor risk-taking activities and report adherence to limits to the ROC. The CRO will collaborate with the CEO while having formal reporting lines to the ROC

Key Accountabilities

  • Develop Enterprise Risk Management Framework, practices, and policies to analyse and report enterprise risks, and to manage risks according to a Board approved enterprise risk management framework.
  • Monitor and report on adherence to and consistency of strategic initiatives with Board-approved risk appetite framework, risk tolerances and risk profile.
  • Ensure that the organization’s risk management policies and strategies are in compliance with applicable regulations, rating agency standards, and strategic imperatives of the Payment Service Bank.
  • Establish the Enterprise Risk Management architecture for the financial Payment Service Bank.
  • Monitor and analyze risks within the company’s business units and reports on these risks to the Board Audit and Risk Management Committees.
  • Monitor and ensure proper working of teams involved in market risk including market risk policy development, risk assessment and measurement tools and models for market, liquidity and interest rate risk, determining and monitoring of limits, risk monitoring and reporting dashboards, systems, capital computation and mitigation strategies.
  • Monitor and review all tools, methodologies, policies, procedures developed by the risk management teams and facilitator of approval by the Board/Executive Risk Management Committees.
  • Receive reports and ensure the development, integration and maintenance of all IT systems and applications related to risk management.
  • Monitor and ensure proper working of teams involved in market risk including market risk policy development, risk assessment and measurement tools and models for market, liquidity and interest rate risk, determining and monitoring of limits, risk monitoring and reporting dashboards, systems, capital computation and mitigation strategies.
  • Monitor and ensure proper working of teams involved in operational risk including risk policy development, review and upgrade, risk identification, loss event management, risk library development, business line mapping, Control Risk Self-Assessment (CRSA), the development and monitoring of KRIs (Key Risk Indicators), risk capital computation, and mitigation strategies.
  • Act in a timely manner to ensure effective management, and where necessary mitigation.

Educational Qualification & Required Skills

  • A First Degree or its equivalent in any discipline
  • Recognized professional certification will be an added advantage

Required Experience:

  • A Minimum of 15 years post qualification experience in risk management or related area within the Financial Services or Information Technology Industry, of which at least 7 must have been in the Banking Sector and 5 years must have been at senior management level

Other Requirements:

  • Risk Control mindset: Should show mastery of risk disciplines at a bank-wide and integrated level, risk processes, tools and techniques, capital management, risk-related regulations and compliance.
  • Technical Knowledge: Should have a strong understanding of statistics and quantitative data analysis methods. Should have an understanding of different risk management related IT/software applications.
  • Keen business acumen – Business and financial judgment, and problem-solving skills are crucial requirements.
  • Strong process orientation – A strong understanding of banking processes and operations.
  • Intellectual curiosity and analytical approach to work
  • Ability to influence a culture of risk awareness in the organization. ▪ Independent thought leadership to strategic decisions and debate.
  • Ability to lead and exercise authority through expertise, and experience, showing both strategic and operational understanding of the business model.
  • Strong big-picture and strategic orientation yet detail focused.
  • Strong sense of collaboration and ability to develop positive relationships with key business stakeholders and demonstrate respectful, constructive negotiating skills.
  • Leadership ability to inspire and motivate others to perform well through continuous feedback.
  • Excellent written and oral communication skills, with proven ability to present and explain complex information and suggest process improvements to a diverse audience including operations and Senior Management and the Board.

Application Closing Date
4th May, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted

Business Solutions Manager – West & South East

Location: Lagos, Nigeria
Job type: Full-time 

Job Purpose

  • Provides the required and much needed Pre-sales, Technical and Operations related support to the Enterprise Services Business for efficient and timely Service delivery within the service value chain.

Key Responsibilities
Prompt and effective solution delivery:

  • Responsible for initial Solution Design and client information gathering (including pre-installation site survey) for all Enterprise Projects.
  • Coordinate with 3rd Party Vendor in order to deploy Enterprise Solutions and for Enterprise Core Network Maintenance and Support.
  • Coordinate closely with Enterprise Support Team for trouble ticket resolutions, logging and closure.
  • Also coordinate with Enterprise Sales team concerning the submission of proposals to clients.
  • Attend to technical sales meeting along with Sales Managers in order to capture client’s request for service provisioning.
  • Keep a project tracker for all ongoing Enterprise services implementation from Order to Completion in close coordination with Network and Provisioning team and publish such tracker periodically (Daily, Weekly or forthrightly) for the benefit of sales and enterprise team.
  • Provide all required documentation including approval process for implementation kick-off of all Enterprise service provisioning (CRF and any other supporting documents).
  • Provide the Enterprise Sales Team with the Job completion Certificate for customer concurrence and endorsement to mark the completion of service provisioning and billing commencement.
  • Coordinate the billing and invoicing of Enterprise Customers based on signed Job Completion Certificates.

Strong Support Structure:

  • Monitors all alarms and measurable parameters on the Enterprise Network Monitoring Application/Tools in order to compile a weekly/Monthly KPI report and including Bandwidth utilization.
  • Drive the resolution of all Enterprise Link Outages and faults in coordination with Enterprise Operations Team with regular updates on resolution paths and action plans.
  • Supervise and ensure proper quality assurance on all 3rd party installations on Enterprise Client sites.
  • Coordinate the technical support activities of 3rd Party vendors both during and after Enterprise Service Implementation.
  • Assist in the Resolution of all client outages and push repeat issues to problem management team for promptly fixes and compile weekly Fault resolution reports to track service reliability trend.
  • Carry out and track spares as part of ensuring MTTR when replacement items are required at CPE as subset of outage resolution on client site.

Service Level Agreement Compliance:

  • Ensure Compliance with the MTTR Clause in the contractual agreement with clients through proactive monitoring of service activity on each account
  • Minimise churn through effective management of customer and organizing Service review meetings at intervals.
  • Ensures prompt resolution of Network related issues in order to maintain the maximum service availability. (Avoid penalty payouts /Unnecessary Revenue deduction).
  • Confer with SLA performance manager and Compile all outage reports for Enterprise managed accounts and make it available to Enterprise Sales Account Managers for reconciliation of such report with the customers when required.
  • Assist with other documentations which might be required to keep track of (Enterprise service catalogue) – Enterprise circuits and database including Technical and commercial details.

Educational Qualification, Experience & Competencies
Education and Certification:

Must Have:

  • Bachelor’s in Computer Science Engineering, Electrical Electronics with Computing Option or any other IT related courses
  • Professional qualifications in Networking such as CCNA, CCNP or higher will be an added advantage.
  • ITILv3 and any service management exposure is desirable.

Work Experience
Must have:

  • 5-7 years of work experience with 3-4 years of relevant experience in Telecom Industry. 2 which has to be at supervisory level.
  • Relevant experience in IT/telecom enterprise services networking environment will be preferred.
  • Good Sales techniques overview and exposure.
  • Extensive knowledge of Microsoft office suite (MS Project, Word, Excel, Visio and Power Point) will be required.
  • Good knowledge of Agile or any process improvement techniques.

Skills and Competencies:

  • Technology/Telecom Savvy, Communication, Influencing, Negotiation, Analytical thinking, Project Management, Change Management, Administration, Service Oriented, Organization and Diligence

Application Closing Date
3rd May, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.

Geo Marketing and Consumer Insights Manager

Location: Lagos, Nigeria
Job type: Full-time 

Job Purpose

  • Manages site roll-out planning based on GIS and LandScan Map tools
  • Manages shop roll-out planning through these tools
  • Analyze commercial data sets to uncover trends, patterns and insights in consumer behaviour.
  • Build models to compute the ROI computation for sites and other network deployment
  • Needs high proficiency in Excel, SQL, Mapinfo and other GIS tools
  • Manages planning across all technologies of 2G, 3G and 4G
  • Updating of all geography related information in BI and other associated platforms
  • Field coordination in site selection
  • Manages scale of 15000 plus sites.

Key Responsibilities
Manages Site Roll-out and Sales distribution Planning Based on GIS and LandScan Map Tools:

  • Would be required to spear head the site roll out process from the commercial team
  • Provide adequate information for the processing of ROIs for all sites
  • Provide validation and updates to the site master list shared from the network team
  • Initiate ROI projections for new sites
  • Interface with the region for site related request and analysis.
  • Provide insights and direction in the planning of all shop infrastructure in regards to adequate covered population and current site info

Build Models and Mine Data to Simulate Consumer Behaviour in Different Scenarios:

  • Build models and mine data to simulate consumer behaviour in different scenarios
  • Develop customer profiles and identify target segments for marketing campaigns.

Updating of all site related information in BI and other associated platforms:

  • Providing the BI and IT teams with all relevant site information on time and in full to aid in reporting or the business

Reporting analysis and Insights:

  • Provide location based reporting
  • Analyze commercial performance from a geographical POV to uncover trends and insights.
  • Develop high resolution geographic and digital maps for presentations, reference and analysis
  • Make available all reports as at when due to relevant stake holders.

Educational Qualification, Experience & Competencies

  • Graduate Degree in Geography, Engineering or related fields.
  • At least 5 years of experience in a similar role
  • Strong Knowledge Microsoft Excel for Data Analysis is a MUST. Planning/forecasting and visualization.
  • Strong knowledge of the Mapinfo and other GIS tools for location based analysis and map presentation is a MUST.
  • Strong Knowledge of SQL to mine consumer data is MUST
  • Knowledge of Nigerian geographic, population and economic landscape.
  • Exposure to a commercial working environment with knowledge of sales and marketing
  • Preferred background being telecom / service industry.

Other Requirements:

  • Strong attention to detail
  • Highly analytical
  • Inter personnel skill and cross functional appreciation
  • Business and commercial acumen
  • Ability to align strategies and systems to business needs.

Application Closing Date
3rd May, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.

Head of Network Operations

Location: Lagos, Nigeria
Job type: Full-time

About the Job

  • To Control, Manage and Support day to day network operations to ensure that the Glass Ball of Customer Experience does not fall 24/7/365, delivering Operational excellence and +1 Network Experience.

Key Accountabilities

  • Day to day management of all Network, Regional Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and Perpetual quality ( Customer). Day-Day Regional customer experience assurance:
    • End-to end operational management of the entire Core/IN/VAS, Base station system and Transmission domain
    • Periodic audit of all technology domains
    • Drive test management, (planning, log collection, reporting, implementation, of recommendations)
    • Spares management to ensure availability of both critical and non critical spares
    • Service Provider Service Level Agreement management
    • Preventive Maintenance Schedule Audit
    • Incidence management recommendation follow up
    • Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery and IT teams
    • Ensure all regional Requirements and deliverables of Operations and Maintenance are met.
  • Prepare and manage the annual operating plans OPEX (AOPs) for all the active and passive network systems:
    • Direct Annual Operating Plan compilation for Airtel Nigeria Networks
    • Direct achievement of Annual Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments
    • Ensure Key focus on recurring Operating Expenditure.
  • Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management):
    • Create and Ensure adherence to Governance Model.
    • Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
    • Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all SPs services
    • Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
  • Regulatory Compliance:
    • Ensure that all activities of Operations and Maintenance in the central and Region adhere to corresponding regulatory requirements in daily operations.
  • Partner Management:
    • Ensure all processes for effective management of Partners.
    • Identify processes that will continually improve efficiency of delivery of Key Performance Indicators
  • Build a capable and motivated team at Airtel Nigeria to create a high performance team environment:
    • Recruit the right talent in consultation with function head, as per defined recruitment guidelines
    • Develop and motivate team members through structured training and on the job coaching
    • Establish performance expectations and regularly review individual performance
    • Recommend appropriate rewards and recognition

Educational Qualification & Required Skills

  • Bachelor of Electrical / Electronic Engineering or Telecoms Engineering (Masters Degree in Engineering a plus)
  • Sound knowledge of Mobile Network O&M
  • Analytical and Presentation skills
  • Strategic negotiation skills

Required Experience:

  • 10-12 years of varied experience in operation and maintenance in the Telecom industry
  • 5-8 years managerial experience in a GSM/mobile company
  • With at least 3 years senior management experience in an area of network operations

Other Requirements:

  • Entrepreneurial disposition in decision making and managing resources
  • Logical decision making abilities
  • Flexible and dedicated
  • Ability to innovate and deliver value to business
  • Ability to manage an outsourcing partner to effectively deliver on service level agreements
  • Ability to motivate and lead both internal and external partners
  • Impeccable integrity and character
  • Go-getter
  • Communication Skills
  • Cost, process and automation Innovation

Application Closing Date
4th May, 2022.

How to Apply
Intereted and qualified candiates should:
Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.

Regional Distribution Manager PSB – South East

Location: Lagos, Nigeria
Job type: Full-time 

Purpose of the Job (Brief)

  • To implement planned mobile financial services, go – to market strategy in assigned location. To strengthen and deepened the mobile financial services ecosystem through distribution excellence to grow usage and deliver customer and revenue market share objectives across assigned locations.
  • To achieve maximum sales profitability and growth within the assigned market through implementation of planned sales & distribution and marketing strategies
  • Responsible for the full operation of mobile financial services in assigned location by coordinating all activities, supervising and influencing multiple teams to ensure that operational excellence and performances are met.

Key Accountabilities
Provide leadership:

  • Design parameters and strategic planning (work plan, customer forecast, target objective, mission briefs) and delivers GTM strategy
  • Leading people/team to pursue and achieve the desired business objectives in accordance with established plans, sales goals and schedules
  • Develop and motivate partners and agents to reach their sales and business targets
  • Maintain the trust and respect of partners and agents within the network
  • Co-ordinate direction for growth by analyzing changes in the competitive landscape, analyzing trends, costs, forecasts and implementing them into the business plan

Achieve distribution excellence – expand and manage the distribution and agent network:

  • Identify and formulate regional sales plan to help drive growth of distribution
  • Identify and recruit right partners to invest in the distribution expansion
  • Ensure distribution development aligns to approved dimensioned touch points (scientific distribution).
  • Establish viable touch points at every cluster of 2,500 and 3,000 people in urban and rural respectively.

Ensure financial planning and profitability of business and partner:

  • Development of primary financial statements, such as balance sheets and profit and loss, for regional business
  • Explain and ensure understanding of cost/benefit scenarios to potential partners
  • Financial forecasting to plan partner acquisitions
  • Overcoming objections from potential partners
  • Reaching agreement with partners that are considering joining the network.
  • Handling conflicts
  • Assist in the preparation of a massive awareness strategy

Ensure appropriate liquidity management:

  • Ensure partners maintain required float at all times to handle electronic and cash liquidity by the agents in branches and mini shops/kiosk
  • Develop a system to ensure that agents can easily reach the branches for their liquidity needs

Ensure proper training of stakeholders:

  • Provide periodic first line training for partners and retail agents in their network
  • Follow through on providing new training modules as developed by the PSB
  • Encourage team members and partners attend training workshops intended to strengthen their businesses and their ability to sell the MFS products
  • Ensure effective training for agents
  • Determine additional training, support, and other resources required
  • Provide business with information about success of training as well as new training opportunities

Ensure strict compliance:

  • Maintain compliance standards for PSB, KYC and any regulatory requirements across the distribution network
  • Monitor agents’ effectiveness in meeting compliance and policy requirements
  • Ensure all documentation is submitted in accordance with compliance requirements and within due dates to avoid suspensions or terminations
  • Follow up on overdue or outstanding documentation – based on status report from PSB
  • Obtain marketing and promotional materials from the PSB, provide materials to the agents, and ensure that it is properly displayed and discussed

Achieve sales performance and management scores in line with the target for the regional distribution area:

  • Maintain a record system that tracks performance results for each retail agent across the distribution network
  • Report sales results of area to management on a regular basis including the analysis of the market to identify new target customers, services, channels, competition activities or other opportunities
  • Assess the performance and motivation of retail agents and franchise managers, developing strategies to increase their commitment to the business
  • Deal with unsatisfactory performance, inappropriate behaviors or non-compliance among team members, partners and agents in accordance with PSB standards and procedures
  • Communicate with partners and retail agents on a regular basis, keeping them informed of new policies, promotions, or other news coming from the PSB
  • Analyze the market to identify new target customers, services, channels, competition activities or other opportunities
  • Maintain a strong cross functional relationship with other channel managers, providing them with information about the product, network, and customers

Prepare and compile daily, weekly and monthly activities report including industry awareness/competition intelligence and share with relevant stakeholders:

  • To effectively report competitive activities within assigned territory and implement adequate counter initiatives.
  • Track on-going initiatives in market
  • To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business

Educational Qualifications & Functional Skills

  • Bachelor’s Degree in Management, Social Sciences or related field.
  • MBA would be advantageous.
  • Project management qualification will be an advantage.

Required Experience:

  • 8+ years of varied experience in sales & marketing with at least 2 years at middle management level handling independent businesses.
  • Relevant experience in telecom industry is desirable
  • Minimum of three (3) years’ distribution management experience (with a proven track record and attention to detail) in relevant industries
  • Minimum of three (3) years’ experience managing a distribution-oriented team towards success in relevant industries
  • Excellent marketing and sales skills
  • Strong experience in negotiating deals and concluding contracts
  • Demonstrated commitment to getting the job done
  • Strong operational experience in field visit to manage the day-to-day growth of the network
  • Strong experience in expanding and managing the distribution of a mass market product or service
  • Demonstrated experience in building a distribution network from the start and managing its expansion
  • Worked across diverse cultures and geographies advantageous
  • Strong experience in customer data a big plus
  • Knowledge: ability to write comprehensive reports and communicate effectively with all levels of management and with all types of partners

Other Requirements

  • Risk Control mindset: Should show mastery of risk disciplines at a bank-wide and integrated level, risk processes, tools and techniques, capital management, risk-related regulations and compliance.
  • Technical Knowledge: Should have a strong understanding of statistics and quantitative data analysis methods. Should have an understanding of different risk management related IT/software applications.
  • Keen business acumen – Business and financial judgment, and problem-solving skills are crucial requirements.
  • Strong process orientation – A strong understanding of banking processes and operations.
  • Intellectual curiosity and analytical approach to work
  • Ability to influence a culture of risk awareness in the organization.
  • Independent thought leadership to strategic decisions and debate.
  • Ability to lead and exercise authority through expertise, and experience, showing both strategic and operational understanding of the business model.
  • Strong big-picture and strategic orientation yet detail focused.
  • Strong sense of collaboration and ability to develop positive relationships with key business stakeholders and demonstrate respectful, constructive negotiating skills.
  • Leadership ability to inspire and motivate others to perform well through continuous feedback.
  • Excellent written and oral communication skills, with proven ability to present and explain complex information and suggest process improvements to a diverse audience including operations and Senior Management and the Board.

Application Closing Date
5th May, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender.
  • All employment opportunities are decided on the basis of qualifications, merit and business need.

Head, Product & Pricing (HPP)

Location: Lagos, Nigeria
Job type: Full-time 
Level: Mid-Senior

Job Purpose

  • The Head Product &Pricing (HPP) is responsible for providing leadership for all aspects of product & Pricing life cycle management. S/He is required to understand market and user requirements, technology trends and the competitive field.
  • To ensure that existing and new products are competitively priced in line with the financial target of the company and competition as a guide. Provide management with information relevant to aid decision making and steer the company towards profitability.
  • HPP manages the strategic product roadmap, product vision and drive execution of the overall portfolio and product strategy to achieve the desired impact on business and revenue.
  • HPP is responsible for guiding and leading teams consisting of both direct reports as well as matrixed employees from across the business.

Key Responsibilities

  • Build and evangelize Smart Cash Payments Bank’s short-term and long-term product & pricing vision in close partnership with the cross functional teams.
  • Inspire, motivate, develop and lead a team of top performing product & pricing managers building unique, market-leading, world-class products that make a difference for our customers and foster the ecosystem of good.
  • Deliver the strategic product & pricing roadmap and own the product release process end to end including but not limited to market research, product design, and hand-off to functional teams, product launch and evaluation.
  • Work closely with customers to deeply understand their needs and anticipate market developments and provide facts-based competitive analysis to ensure that products & price offerings provide superior capabilities and are more effective than competitors’ products.
  • Establish accountability standards and ensure adherence for product development.
  • Champion the importance of innovation and creativity to ensure future competitive advantage. Provide vision to see around corners and inspire innovation across the product organization.
  • Partner with engineering to establish rapid product development processes with small teams that can accelerate, build, design, test and product launches and constant updates.
  • Work closely with the senior management team to ensure that development plans, resources and strategies are coordinated across all departments in a cohesive and collaborative fashion.
  • Review and analyze contracts with the objective of flagging potential financial risks and implications

Educational Qualification, Experience & Competencies
Education and Certification:

  • PGD in Management e.g. MBA, M.Sc.

Work Experience

  • 10 – 15 years of experience in Products and Marketing function of FinTech or Technology company.
  • At least 5 years of Leadership level Experience.

Skills and Competencies:

  • Product Innovation and development capabilities
  • Head Product & Pricing will have to assess a lot of information to determine the likelihood that a product will be successful and meet sales expectations. HPP use this data to help determine things, like how much consumers will be willing to pay for the product and to do this they need strong analytical skills.
  • Leadership capabilities to manage crucial conversations at Top Leadership levels and peers
  • HPP make presentations so they need to be good at public speaking and must have strong written and oral communication skills.
  • Also need to be able to resolve issues in order to make their plans successful, so need problem-solving skills.

Application Closing Date
29th April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.

Talent Acquisition Officer

Location: Lagos, Nigeria
Job type: Full-time 

Purpose of the Job (Brief)

  • Under the direct supervision of the Talent and Acquisition Lead, the Talent Acquisition Officer shall function as part of our HR team, s/he will be responsible for leading the staffing efforts of Airtel towards building a strong workforce that adds to the Airtel Human Capital Strategy.
  • The individual is expected to be highly skilled and educated HR professional with a broad outlook and possess strong interpersonal and communication skills.

Key Accountabilities

  • Talent Identification and Pipeline Building: The TA Officer will be responsible for identifying talents for various vacancies within the organisation, and for future business needs.
  • Candidate Screening: The Person will be responsible for screening resumes to determine which candidates meet the minimum requirements. She/he will then move chosen candidates on to the next step in the hiring process.
  • Interviewing: The Person will be responsible for conducting prescreening interviews, she/he will set up interview appointments between the chosen candidates and the hiring manager.
  • Performing in-person and phone interviews with candidates in various stages of the interview.
  • Reference and Background Checks: Talent Acquisition Officer will coordinate the reference and background checks for potential hires.
  • Following up on the interview process status.
  • Maintaining relationships with both internal and external candidates to ensure staffing goals are achieved.
  • Manage employer information and benefits during screening process.
  • The TA Officer will serve as a liaison with local agencies, relevant colleges, and industries where we can source for potential hires.
  • The person is expected to maintain confidentiality and professional ethics for all personnel paperwork, recruitment records and issues according to the Airtel Global Human Resources Policy & Practices.
  • Perform other duties as assigned by the TA lead.

Educational Qualification & Functional Skills

  • Bachelor’s Degree in Management, Social Sciences or related field.

Required Experience:

  • 2+ years of hands-on experience in recruitment
  • Experience as a Recruiter in Consulting, Telecommunications, IT or Financial Services industry.

Application Closing Date
5th May, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender.
  • All employment opportunities are decided on the basis of qualifications, merit and business need.

Head, Treasury

Location: Lagos, Nigeria
Job type: Full-time 
Level: Mid-Senior

About the Job

  • Airtel Smartcash PSB wishes to recruit a suitable candidate for the role of Head, Treasury. The role will be responsible for overseeing all Treasury Operations for Smartcash PSB.

Job Purpose

  • Liquidity & Working Capital: Reporting & Planning; Driving Cash Flow Mgt, Driving Working Capital Management, Driving Projects (Liquidity Mgt Solutions), Bank Charges reduction; Exchange Rate Dealing.
  • Risk Management: Support Hedging Activities; Forecast exposures, Maintain Hedge documentation, Support tracking of financial markets.
  • Debt Management: Closure of Bank Lines; Document negotiations; Debt related reporting and information.
  • Contact with Banks: Bank relationship management
  • Policy: Proper Application of treasury policy in particular to verify compliance with trading and other limits

Key Responsibilities
Policies and Procedures in The Area of Loan Administration:

  • To implement and ensure compliance to policies and procedures to effectively and efficiently manage loan administration in the Company with a view to ensuring that obligations to lenders are met as and when due.

Turnaround for all loan administration transactions:

  • To ensure 24 hour turnaround for processing of payments to lenders.

Loan book of the Company and adherence with loan covenants:

  • To maintain complete, accurate and valid loan book of the Company at all times as well as ensuring 100% adherence with all loan covenants.

Relationship management:

  • To manage relationship with lender banks and other financial institutions in relation to loans.

Policies and procedures for liquidity and cash management:

  • To establish, review and implement policies and procedures to effectively and efficiently manage the cash and liquid assets of the Company with a view to ensuring that obligations to customers are adequately funded as and when due.

Weekly, monthly and annual funds management reports:

  • To prepare and/or review all cash/funds management reports ensuring completeness and accuracy at all times.

Cost management:

  • To implement cost efficient and effective measures in relation to liquidity management.

Receivables management:

  • To ensure the bank’s receivables are kept at a reasonable level in achieving an optimal working capital position

Relationship management with Partner Banks:

  • To manage relationship with Partner Banks and other service providers in relation to payment.

Internal controls and reporting:

  • To ensure 100% compliance with extant internal controls and guidelines while guaranteeing complete and accurate reports of division’s activities at all times.

Foreign exchange purchase and utilization:

  • To plan and coordinate the purchase of foreign exchange and utilization in the most efficient manner and at most optimal cost possible.

Educational Qualification, Experience & Competencies
Education and Certification:

  • A First Degree or its equivalent in any discipline
  • Professional Certification in Treasury related function e.g. ACI or Treasury Dealership Certificate

Work Experience:

  • A Minimum of 15 years post-NYSC experience out of which 10 years must have been spent in Treasury related function.

Behavioural Competencies:

  • Good interpersonal relationship
  • Strong problem solving and analytical skills
  • Result oriented
  • Personal organisation and effectiveness
  • Attention for details
  • Strong ethics.

Application Closing Date
29th April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
  • All employment opportunities are decided on the basis of qualifications, merit and business need.

Head, Revenue & Market Planning

Job Title: Head, Revenue & Market Planning

Location: Lagos
Employment Type: Full time

Job Purpose

  • Manage and co-ordinate the cohesive delivery of multiple business facing (Customer and Revenue impacting) IT support (SIT) solutions/applications by acting as the vital link between business teams (user departments) and service providers to ensure application development/ customization as per defined specifications and seamless integration on Airtel Africa’s IT platform and drive optimal delivery of IT support as per defined cost, time, quality parameters.

Responsibilities
GR & iRMS:

  • Analyze Revenue and Marketing data to help the businesses to achieve the Targeted Revenue & IRMS

Prepare Revenue Forecasting, Tracking & Revenue Analysis:

  • Lead the annual AOP exercise
  • Monthly F&F submission
  • Monthly MRPP submission
  • Subs and Revenue module ownership
  • Revenue Variance analysis
  • Revenue Tracking and Update
  • Drive weekly cross functional Revenue Review

Product Portfolio Control & Rationalization:

  • Validate all Circle Price Propositions, which are planned to be launched, as a neutral Vertical, to ensure that the Proposition meets the overall business objective.
  • Analyze Customer & Business impact of all new Propositions launched, so that a corrective action / learning can be taken for future.
  • Lead Segmented ER Correction on a continuous basis Integrating marketing verticals through various marketing and revenue analysis and pricing decisions to help achieving the business goals.

Market and Competitive Intelligence:

  • Track Competition Strategy w.r.t Plans & Products.
  • Subscriber Reporting and tracking through micro level analysis of MTC and SOGA (Share of Gross Adds).
  • Site wise monthly KPI tracking.
  • Tracking of competition sites and their Performance on Market KPI’s
  • URO/UAO Tracking

Network Planning & Optimisation:

  • Pre rollout evaluation (Target 70% Sharing)
  • 100% compliance to New Site Rollout through PCN approval
  • Post rollout location launch

Ensure Compliance of Marketing Processes:

  • PCN Process
  • Website updates
  • Others

Information Management:

  • Overall Business Intelligence Responsibility and supporting all marketing verticals for data mining
  • GIS Data analysis and site wise KPI tracking
  • Internalizing online Revenue Forecasting and Annual Operating Planning through COGNOS

Qualifications
Educational Level:

Must have:

  • Bachelor’s Degree in Economics or other related Social Sciences.
  • Post Graduate Degree Business Management or others.
  • Exposure to Financial Courses during Grad/ PG an additional plus.

Working Experience:

Must have:

  • Minimum experience of 10 years or more overall experience.
  • Must have at least 3 years of marketing experience (preferably product management) in Telecom.
  • Cross functional exposure in other Business areas like Finance is a plus and need not necessarily be in the Telecom field.

Skills Critical to the role:

  • Achieving Business Success
  • Building Collaborative relationships
  • Empowering & Developing

Application Closing Date
23rd April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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