Latest job vacancies at Archware Technologies Nigeria

Archware Tech Group is a result-driven tech company in Lagos ,Nigeria, established to provide technological innovations that help improve the quality of work and lives of people across several business sectors. We are a team of creative thinkers that render excellent services that add value to you and your business. Our agile approach to problem-solving and strategic planning helps you build a better structure and achieve better results in your business. We provide technology-based innovative solutions ecosystems that automates, empowers and enables the growth of business across Africa.

Jobs at Archware Technologies Recruitment

October 3, 2022

Internal Auditor at Archware Technologies International Limited

September 29, 2022 

Archware Technologies International Limited Job Title: Internal Auditor Location: Maryland, LagosEmployment Type: Full-time Summary of Role Objective We are looking for an Internal Auditor with audit experience who will contribute to… Read more here

Accountant at Archware Technologies International Limited

September 29, 2022 

Archware Technologies International Limited Job Title: Accountant Location: Maryland, LagosEmployment Type: Full-time Summary of Role Objective We are looking for an Accountant to manage all financial transactions, from fixed payments and… Read more here

HR Manager at Archware Technologies International Limited

September 19, 2022 

Archware Technologies International LimitedJob Title: HR Manager Location: Maryland, LagosEmployment Type: Full-time Summary of Role Objective We are looking for an experienced and thorough HR Manager to ensure our operations run… Read more here

Human Resources (HR) & Administrative Manager at Archware Technologies International Limited

September 12, 2022 

Archware Technologies International Limited Job Title: Human Resources (HR) & Administrative Manager Location: Maryland, LagosEmployment Type: Full-time Summary of Role Objectives We are looking for an experienced and thorough HR and… Read more here

Administrative Manager at Archware Technologies International Limited

September 12, 2022 

Archware Technologies International Limited Job Title: Administrative Manager Location: Maryland, LagosEmployment Type: Full-time Summary of Role Objectives We are looking for an Administrative Manager to join our team and support our… Read more here

Graphic Designer at Archware Technologies International Limited

August 31, 2022

Archware Technologies International Limited Job Title: Graphic Designer Location: Maryland, LagosEmployment Type: Full-time Responsibilities Planning concepts by studying relevant information and materials Create and design various materials for print and digital… Read more her

Customer Support Officer at Archware Technologies International

August 24, 2022

Archware Technologies InternationalJob Title: Customer Support Officer Location: Abuja (FCT)Employment Type: Full-time Summary of Role Objective We are looking for a customer support officer in Abuja to deliver superior customer experience… Read more here

Customer Service Executive at Archware Technologies International Limited

August 24, 2022 N

Archware Technologies International LimitedJob Title: Customer Service Executive Location: Maryland, LagosEmployment Type: Full-time Summary of Role Objective We are looking for a Customer-oriented Service Executive who will act as a liaison,… Read more here

Electrical / Mechanical Engineers at Archware Technologies International Limited

August 24, 2022 

Archware Technologies International LimitedJob Title: Electrical / Mechanical Engineer Location: Maryland, LagosEmployment Type: Full-time Summary of Role Objective We are looking for Electrical and mechanical engineers Who will be responsible for… Read more here

Customer Support Officer

Location: Abuja (FCT)
Employment Type: Full-time

Summary of Role Objective

• We are looking for a customer support officer in Abuja to deliver superior customer experience in all our interactions across all touchpoints.

Responsibilities
Customer Retention:

• Maintain a positive, empathetic, and professional attitude toward customers always.
• Ensure customer satisfaction and provide professional customer support.
• Provide accurate, valid, and complete information by using the right method/ work tools.
• Promptly and follow up to ensure resolution.
• Serve as One-Stop-Shop for all customer inquiries and reports.
• Impact on the company’s bottom line by delivering top-notch customer service and turning our irate clients into repeat customers.

Customer Complaint:

• Zero rates of unattended requests/complaints from the customer.
• Acknowledging and resolving customers’ complaints via phone, email, WhatsApp, and walk-in promptly.
• Handle customer complaints, provide appropriate solutions and alternatives.

Employee Engagement:

• Ability to work well in a team, as well as manage multiple priorities in quick time frames.
• Adhering to Company Policies and Procedures.
• Check payment information, place, and cancel customer orders.
• Adequate knowledge of all products and services,

Reporting:

• Daily compilation and rendering of reports.

Qualifications
Minimum Educated Level:

• Second class lower (2:2) University Degree or the equivalent in Administration or related field.

Person Specification:

• 1 – 2 years in service delivery experience
• Age Limit: Not more than 35 years
• Tenacious and persistent
• Flexible and adaptable
• Personable and able to persuade and influence others
• Innovative and Pragmatic
• Smart and trainable
• Confident and courteous
• Ability to maintain a professional appearance and provide a positive company image to the public on the job
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Core Competencies:

• Persuasive Speaking Skills.
• Think of the most persuasive
• Empathy
• Adaptability
• Clear Communication Skills
• Self-Control
• Taking Responsibility/Ownership
• Patience
• An excellent team player
• Fluent in English (written and oral)
• The good moral compass and ability to work the Company’s values
• Comfortable with Change Management and capable of delivering high-quality service before, during, and after transformation.
• Good process understanding and digital proficiency