Banker, Business, Enterprise Direct (South West) at Stanbic IBTC Bank

Title: Banker, Business, Enterprise Direct (South West) | Stanbic IBTC Bank | ID: 56597 | Location: Oyo
Sector: Banking

Read more about the company and view other existing opportunities

Role Purpose

  • On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
  •  Improve customer experience by proactively engaging the customer via telephone / email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities / Accountabilities

  • Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
  • Mine existing customer data to identify expansion and/or additional business opportunities.
  • On board new customers – Day 1 welcome call and Day 30 follow up call
  • Dormant/ Inactive account reactivation.
  • Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring.
  • Ensure KYC documentation, BVN and regulatory compliance and control are adhered to.
  • Providing a central (information/ query handling) service point for SME customers.
  • Ensure all queries from existing and potential customers are effectively and promptly resolved.
  • Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers.
  • Cross-sell additional products & services to existing customers (during re-active telephone conversations).
  • Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc.

Preferred Qualification and Experience

  • First Degree in any relevant discipline.
  • Minimum of 2 years of Business Banking Sales experience.
  • 0 – 1 Year experience call center experience may be added advantage.
  • Minimum of 2 years relevant experience in Banking preferably in relationship / transactional banking.
  • Business Assistant experience to the Business Manager is ideal. 
  • This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
  • Experience in Credit origination.
  • Previous experience running a small business.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply