Billing & Charging Systems Analyst at Huawei

Title: Billing & Charging Systems Analyst | Location: Lagos, Nigeria | Huawei

Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one-third of the world’s population.


  • Monitor and analyse daily call data records to ensure they are in trend, investigate, escalate and/or fix issues where they exist.
  • Work closely with Revenue Assurance and Fraud Management department to reconcile call data records and report exceptions or possible fraud for further investigation
  • Coordinate and conduct sample/test bill run and work with the IT Testing and Revenue Assurance & Fraud Management teams to ensure validation is complete for approvals before the actual bill run is initiated
  • Ensure that all participating call data events are well and completely processed at the end of each month
  • Complete error CDR resolution and bucket management
  • Plan, coordinate and conduct actual bill run on the 1st day of the new month, give regular updates on progress to all stakeholders till completion.
  • Ensure summarized bills are sent via SMS and email upon successful validation and approvals by Revenue Assurance and Fraud department
  • Conduct post bill run analysis, generate reports required by all stakeholders and send within agreed timelines
  • Monitor the generation of Age debt reports and ensure it is sent on or before the 7th day of the new month
  • Manage and engage internal customers (Enterprise, Finance, Customer Care and Revenue Assurance)
  • Resolution of all escalated Billing and Charging Systems issues (ticket and emails) with agreed service levels and give quality feedback
  • Manage all charging system nodes handling rating, billing, accounts receivables, dunning control and other related activities and ensure a pro-active working condition for both hardware and software
  • Ensure proactive monitoring of the systems through available tools & key performance reports and make sure all alarms are treated on priority
  • Ensure all business and system reports are accurately and duly generated for business decisions.
  • Ensure new software releases pass the quality test, are fit for purpose and deployed successfully.
  • Analyse new business requests and proffer best practice solutions with appropriate cost and no impact to legacy systems.
  • Ensure transfer of knowledge to other team members and good handshake with interfacing departments

Qualification, Skills and Experience

  • Minimum of Bachelor’s degree in Engineering, Information or any related field with evidence of proven experience.
  • Minimum of Five (5) years’ work experience with at least Three (3) years in a Telecom Billing and Charging systems role.
  • Prior experience in Telecommunication in an Operations / Services / Technology environment.
  • Strong problem-solving skills
  • Good knowledge and use of SQL
  • Strong knowledge of Unix Operating System
  • Good analytical skills & strong attention to details.
  • Excellent ability to express ideas verbally, including strong presentation skills.
  • Good engagement & communication skills.
  • Ability to plan, organize and manage pressure

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply