Branch Operations Officer (North 1 Cluster) at First Bank of Nigeria Limited – 5 Slots

First Bank of Nigeria Limited

Job Title: Branch Operations Officer

Job Identification Number: 707
Locations: Adamawa, Bauchi, Benue, Plateau & Taraba
Job Schedule: Full time

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Job Description
Financial Transaction Officer:

  • Greets all customers promptly and shows a genuine interest in meeting their needs
  • Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
  • Maintains a strong working knowledge of the Bank’s services
  • Examines money to detect and remove counterfeit
  • Ensuring all operating and security and safe working procedures are always followed
  • Ensure all necessary postings and paperwork are completed accurately to provide audit trails
  • Bundles, wraps and seals counted money. Separates mutilated and worn bills.
  • Use various cash management systems to ensure accurate counting
  • Look for any differences or discrepancies in notes and document that are received, and raise unresolved issues with supervisor
  • Ensure prompt handling of customers’ enquiries and complaints
  • Ensure timely rendering of reports
  • Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook.

Non-Financial Transaction Officer:

  • Greets all customers promptly and shows a genuine interest in meeting their needs
  • Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
  • Maintains a strong working knowledge of the Bank’s services
  • Educate and migrate customers to Alternative Channels
  • Proactively receives and responds to customers’ inquiries within their scope of authority
  • Ensures effective queue management
  • Effectively cross sells the Bank’s products and services
  • Maintain a customer friendly and organized banking hall
  • Ensure prompt handling of customers’ enquiries and complaints
  • Ensure timely rendering of reports
  • Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook.

Requirements
Education:

  • Minimum of HND (upper class)
  • Minimum of Bachelor’s Degree, with a minimum grade of 2.2.

Experience:

  • Minimum of one-year relevant working experience in financial institution, covering a range of functional areas.

Application Closing Date
9th December, 2022 (12:19 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

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