British Council Jobs in Nigeria [4 new vacancies]

Latest Jobs Vacancies at British Council in Nigeria – Lagos, Abuja May, 2022.

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise.

We have been working in Nigeria since 1943. Every year we connect with thousands of students, educators, policymakers, academics, creatives and entrepreneurs in Nigeria. The focus of our work is on providing opportunities for young people through: supporting young people to achieve the education, qualifications and skills needed to reach their potential in their future careers; creating and developing new networks and platforms to give young people a voice in society.

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British Council Recruitment

May 2022. Test Day Delivery Coordinator

Location: Port Harcourt, Rivers
Pay band: 4
Contract type: Indefinite
Alternative locations the role could be based: Port Harcourt, Nigeria
Department: Exams

Role Context

  • The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. Nigeria exam business is the British Council’s largest operation in Sub-Saharan Africa with offices in 4 cities – Port Harcourt in the south, Kano in the north, Abuja the Federal capital, and Lagos the commercial centre. We also have a number of project offices across the country. Our 200 staff work across a range of states delivering large scale contracts, partnership programmes, examinations, projects as well as services in Arts, Education & Society and English & Exams. We are already delivering exams in about 23 states and have plans to grow and expand our impact even further across Nigeria.  While we partner mostly with UK examination board and institutions to delivers exams, we also have a network of about 400 partner schools locally that sit Cambridge exams through the British Council.

 Role Purpose

  • To ensure effective and efficient delivery of Exams in Nigeria. 
  • To manage Venue Supervisor engagement, relationship and performance. 
  • To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. 
  • To be point of contact for Venues/Venue Supervisors on the day.  
  • This role will be required to work test days which will involve weekend work as part of the contracted hours.

Main Accountabilities
Main accountabilities but not limited to the following:

  • The post-holder will undertake the related planning and delivery functions in preparation for Test Days in line with British Council process
  • Receives instructions and requests from cluster operations, 5 days before Test Day itself and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
  • Scan dashboards to monitor performance and identify issues
  • Plans and deploys engagement plan for Venue Staff
  • Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility.  Identifies where more complex issues require resolution by others and refers them accordingly
  • Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department
  • Proactively works with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required.  Ensures the customer is kept informed throughout the process.
  • Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department.
  • Proactively works with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required.  Ensures the customer is kept informed throughout the process.
  • Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner or Venue Staff to ensure alignment on communications       
  • Leads in providing support related to compliance or investigations on Test Day and related issues.
  • Follows agreed corporate risk management processes and procedures when delivering services (e.g., child protection, security policies, financial protocols, anti-fraud measures) to always protect the interests of the BRITISH COUNCIL and its customers.
  • Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
  • Tasks and coordinates others (e.g., internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services.  Monitors task completion to agreed quality and time standards.

Essential Requirements
Role specific knowledge and experience:

  • First Degree in any subject
  • Experience working in a busy operational environment delivering high levels of customer service.
  • Ability to ensure compliance, risk and security standards are monitored and maintained.
  • Track record of working in a tightly controlled process driven environment
  • Providing instructions to others and monitoring service within quality standards.
  • Working quickly and accurately to tight schedules and deadlines.
  • Training and managing others to deliver to quality standards.

Desirable Requirements:

  • Experience working in Exams
  • Experience of supporting on delivery of computer-based exams

Salary
NGN 6,154,368.00 Per Annum.

Application Closing Date
25th May 2022. (23:59 Nigeria Time)

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Role holder must have existing rights to live and work in the country the role is based.
  • Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

Regional Marketing Officer

Regional Marketing Officer, SSA (1 Exams and 1 cultural engagement) (Flexible across SSA)

Locations: NG Abuja, Kano
Pay band: 4
Contract type: Indefinite
Alternative locations the role could be based: Flexible across SSA
Department: English and Exams or CE

Role Context

  • Marketing and Communications at the British Council is a strategic function which drives awareness, understanding and engagement with us across our diverse audiences.
  • We use insight, knowledge and analysis of our market and our customers to engage them with our work and our products and services in the most impactful and effective way.
  • We lead the development of our brand and use our expertise to tell inspiring stories to enhance our global reputation, build lifelong relationships, engage our staff and demonstrate our impact.
  • This role is a new role as part of Marketing and Communications Transformation programme. In line with the Global Recruitment policy, standard application and recruitment decisions will apply for this role

Role Purpose

  • To support marketing activities in the region by implementing our marketing strategy and providing exceptional support to events, programmes and activities contributing to the overall impact we make in these markets.
  • Work with our wider marketing community and local teams in understanding and expanding audiences, markets, and channels of communication, especially digital, by actively managing our meaningful engagement with target audiences and customers.

Main Accountabilities

  • The role holder will support the execution of the marketing and communications strategy and plans for the region.
  • Supports the development and execution of campaign strategies, both traditional and online, to support a variety of routes to market and maximise impact and share of voice.
  • Supports events following the online registrations process and back-office tasks
  • Follows agreed marketing processes in a consistent manner.
  • Monitors and reports on agreed marketing KPIs
  • Proactively shares results and best practices with country/regional and SBU leaders and the Marketing Community of Practice.
  • Provides proactive professional advice and support to colleagues to ensure local, regional, and SBU specific requirements are compliant with marketing policy, process, and governance.
  • Briefs and works with designers and creative agencies to produce campaign / product collateral following the regional and the global brand guidelines and toolkits.
  • Supports the implementation of new marketing approaches and/or techniques which enhance efficiency and wider business impact, ensuring alignment to marketing strategy.
  • Supports our work on audiences and market segmentation working closely with the Marketing Manager.
  • Communicates to customers and colleagues the need for compliance with agreed marketing policies and processes, assisting the cluster Marketing Manager in the production of reports at country level to demonstrate compliance as needed.
  • Proactively participates in the Marketing Community of Practice and network of marketing professionals developing good working relationships with marketing colleagues across the organisation and the business and operational teams.
  • Develops peer/personal networks within and outside Marketing to enhance own knowledge and expertise.

Role Specific Knowledge and Experience
The successful candidate will need to possess the following requirements:

  • Degree or professional qualification in Marketing or Business
  • Experience in a marketing assistant position at a national level within a medium or large organisation.
  • Demonstrable experience of implementing marketing plans.
  • Demonstrable experience in managing supplier relationships.

Desirable:

  • Relevant external professional accreditation e.g. CIM, Melcrum, GCN, CIPR, WOMMA etc. (or equivalent experience in relevant discipline)
  • Experience in a global organisation.

Essential Requirements:

  • Role holder must have existing rights to live and work in the country the role is based.

Application Closing Date
15th May, 2022. at 23:59 Nigeria Time.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Regional Marketing Officer, SSA (Exams and Cultural Engagement)

Locations: Abuja and Damataru, Borno
Pay band: 4
Contract type: Indefinite
Department: English and Exams or CE

Role Purpose

  • To support marketing activities in the region by implementing our marketing strategy and providing exceptional support to events, programmes and activities contributing to the overall impact we make in these markets.
  • Work with our wider marketing community and local teams in understanding and expanding audiences, markets, and channels of communication, especially digital, by actively managing our meaningful engagement with target audiences and customers.

Main Accountabilities
Main Accountabilities but not limited to the following:

  • The role holder will support the execution of the marketing and communications strategy and plans for the region.
  • Supports the development and execution of campaign strategies, both traditional and online, to support a variety of routes to market and maximise impact and share of voice.
  • Supports events following the online registrations process and back-office tasks
  • Follows agreed marketing processes in a consistent manner.
  • Monitors and reports on agreed marketing KPIs
  • Proactively shares results and best practices with country/regional and SBU leaders and the Marketing Community of Practice.
  • Provides proactive professional advice and support to colleagues to ensure local, regional, and SBU specific requirements are compliant with marketing policy, process, and governance.
  • Briefs and works with designers and creative agencies to produce campaign / product collateral following the regional and the global brand guidelines and toolkits.
  • Supports the implementation of new marketing approaches and/or techniques which enhance efficiency and wider business impact, ensuring alignment to marketing strategy.
  • Supports our work on audiences and market segmentation working closely with the Marketing Manager.
  • Communicates to customers and colleagues the need for compliance with agreed marketing policies and processes, assisting the cluster Marketing Manager in the production of reports at country level to demonstrate compliance as needed.
  • Proactively participates in the Marketing Community of Practice and network of marketing professionals developing good working relationships with marketing colleagues across the organisation and the business and operational teams.
  • Develops peer/personal networks within and outside Marketing to enhance own knowledge and expertise.

Role Specific Knowledge and Experience
The successful candidate will need to possess the following requirements:

  • Degree or professional qualification in Marketing or Business
  • Experience in a marketing assistant position at a national level within a medium or large organisation.
  • Demonstrable experience of implementing marketing plans.
  • Demonstrable experience in managing supplier relationships.

Desirable:

  • Relevant external professional accreditation e.g. CIM, Melcrum, GCN, CIPR, WOMMA etc. (or equivalent experience in relevant discipline)
  • Experience in a global organisation

Essential Requirement:

  • Role holder must have existing rights to live and work in the country the role is based.

Application Closing Date
15th May, 2022. at 23:59 Nigeria Time.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Equality, Diversity, and Inclusion (EDI) Statement

  • The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. 
  • We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. 
  • All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status.
  • We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
  • The British Council is committed to safeguarding children, young people and adults who we work with.
  • We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
  • Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

Note

  • Applications to this role can only be considered when made through the Apply section of our careers website.
  • Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website.
  • Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
  • If you have any problems with your application please email [email protected].

Scheduler

Location: Port Harcourt, Rivers
Pay band: 4
Contract Type: Fixed Term, Six months Maternity Cover
Department: English and Exams

Role Purpose

  • To support planning and tracking exams capacity requirements against demand from 18 months out on a 12-month rolling basis down to handover to Operations Managers for Resource Management and Test Day delivery.
  • It will also monitor and review changes to plan reporting on requirements to fill capacity, effectiveness of Planning and cost to serve. 
  • This role will work across functions in country to ensure counterparts understand requirements and execute to plan on Test Day.

Main Accountabilities
Main accountabilities but not limited to the following:

  • The role holder will execute capacity management plans.  Supports Operations Planning Manager to collaborate with Commercial function for demand planning purposes
  • Monitors rolling 18 month plan and makes appropriate changes to plans.  Keeps Operations teams up to date on any changes.   
  • Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so, in relation to venue and demand management.  Ensures the customer is kept informed throughout the process.
  • Provides support to Operations Planning Manager on planning future changes to delivery profiles          
  • Contingency planning and risk management of supply.
  • Adheres to set standards and performance manage Exam security and compliance
  • Proactively escalate issues to Operations Planning Manager, as required.

Role Specific Knowledge and Experience
The successful candidate will need to possess the following requirements:

  • Relevant experience of identifying suppliers in a business environment
  • Experience of translating demand requirements to ensure capacity can be met to deliver operationally within a large business
  • Experience managing small teams or demonstrating management potential
  • Experience in third party relationship management

Desirable:

  • University Degree in any subject or relevant qualification
  • Experience of working across a dispersed team within a single country

Essential Requirements:

  • Role holder must have existing rights to live and work in the country the role is based.

Salary
NGN 6,154,368.00 per annum.

Application Closing Date
8th May, 2022. at 23:59 Nigeria Time.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Equality, Diversity, and Inclusion (EDI) Statement

  • The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. 
  • We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. 
  • All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status.
  • We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
  • The British Council is committed to safeguarding children, young people and adults who we work with.
  • We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
  • Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

Note

  • Applications to this role can only be considered when made through the Apply section of our careers website.
  • Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website.
  • Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
  • If you have any problems with your application please email [email protected].

Customer Service Assistant

The British Council | Job Title: Customer Service Assistant | Location: Lagos
Pay band: 2/J
Contract type: Fixed Term Contract- up till 31 May 2024

Role Context

  • Customer service, operational quality and compliance assurance are critical to the business. 
  • Nigeria’s operating context means that risk management and contingency planning will be ongoing areas of focus.
  • Developing flexible and appropriate delivery models will be critical in responding to the challenges of working across the country, post-pandemic.
  • The Customer Services team represents the organisation to a wide range of our audiences, including in excess of 50,000 examination candidates each year face to face, as well as more than 120,000 enquiries by e-mail or telephone annually.

Role Purpose

  • To support the achievement of country plan objectives in Nigeria by delivering customer services and to project a professional image of British Council and provide a high quality, welcoming and efficiently integrated enquiry service for the full range of the British Council’s English and Exams activities, product and services.
  • To meet customer Service Excellence standards in all inbound and outbound contacts with customers.

Main Accountabilities

  • The post-holder will Provide a consistent, professional, and positive customer experience in line with the Nigeria Customer Service Strategy and relevant corporate standards and polices.
  • Record all forms of opportunities, customer data, interactions, and records accurately via agreed online and offline tools.
  • Handle exams and non-exams information enquiries from inbound calls, and to operate telephone switchboard to satisfaction of customer.
  • To acknowledge and state when answer will be provided if enquiry cannot be answered within standard period.
  • To take messages in the event of a colleague’s absence and to pass them on immediately using the agreed methods
  • To approach customers proactively and offer help with finding information and using resources
  • To deal with first level customer complaints and suggestions to agreed standards
  • To maintain close working relationship through briefings with teams about current and up-coming events and activities and the ways that they can be supported
  • To assist with market testing of products and services.
  • Assisting with data collection for marketing purposes.
  • To regularly attend staff meetings to both, gain and impart knowledge about our customers, products, and services.

Role Specific Knowledge and Experience

  • University Degree or equivalent
  • Minimum of 2 years call centre experience
  • Experience working with CRM & Call management systems
  • At least two years dealing with customers and enquiries within a reputable customer service environment with proven positive track record, providing service within quality standards
  • IT skills and experience working with MS Word & MS Excel
  • Attention to detail.

Desirable Requirements:

  • Customer Service Qualification
  • Experience in supervising a group of people to achieve a specific purpose.

Additional Information:

  • Essential Requirements- Rights to live and work in the country the role is based in.
  • Postholder may be required to work on weekends and/or holidays, based on operational demand.

Salary
NGN3,841,822.00 per annum

Application Closing Date
8th May, 2022 by 23:59 Nigeria Time

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: A connected and trusted UK in a more connected and trusted world

Human Resource Business Partner, Exams

Job Title: Human Resource Business Partner, Exams | British Council | Location: Lagos
Department: Human Resources
Contract type: Fixed Term
Duration: 12 Months
Pay band: 6

Role Purpose

  • To partner with the exams business in the delivery of Exams HR services in line with corporate standards.
  • The post holder will support the Senior People Advisor and Country Exams Director and undertake specific work within HR to support the effective management of the British Council operation, focusing on our Exams operations.

Role Context

  • The HR function is an integral part of Business Support Services team. The HR Business Partner Exams will make contributions to the successful management of HR by managing day to day operations as well as providing vital support to all exams (SBU) team members.
  • S/He will contribute to the on-going development of British Council Nigeria as a high-performing country operation, modelling the values and principles of a collaborative, integrated and mutually supportive team.
  • This post is instrumental in ensuring that all HR procedures and policies are adhered to and that operational teams are knowledgeable about, and compliant with, the HR embedded within their business as usual processes.

Main Accountabilities

  • To work with the recruitment hub in the management of recruitment and selection end-to-end processes for the Exams SBU.
  • To ensure that managers carry out recruitment and selection according to corporate and equal opportunity standards ensuring adherence to local employment laws. Ensuring utilization of the HRIS; e-recruitment in the selection of new staff.
  • To support Head of HR on the delivery of corporate HR strategies and plans. To ensure HR plans, issues and failings and risk are actively managed and reported to Senior People Advisor for reporting at FCCF and ERMF meetings.
  • To ensure adherence to Information Knowledge Management standards of the team.
  • To promote a culture of learning, knowledge sharing and teamwork by aiding collaboration and creating models for change management.
  • To assist in arranging regular training on recruitment & selection, performance management etc.
  • In consultation with Senior People Advisor, to receive and respond to inbound employee relations enquiries.
  • To maintain an up to date record of employee relations issues
  • In consultation with Senior People Advisor, to provide guidance, consultation and assistance to Line Managers and Staff on matters relating to employee disciplinary actions.
  • Provide professional coaching/mentoring/guidance to internal customers and HR colleagues, to manage non-routine HR issues or guidance to implement project and change plans.
  • To assist Line Managers in ensuring that their team performance management system operates to corporate standards and guidelines.
  • Assisting the Senior People Advisor to ensure BC Nigeria’s strategy identifies and responds to EDI
  • To prepare operational budgets. Ensuring value for money in the procurement of services on behalf of the team.

Requirements
Role Specific Skills:

  • Education to First Degree level
  • About 3 years experience in HRM in a multinational organisation
  • Proven track record in HR Management
  • Ability to demonstrate understanding of best practice in HR processes and systems
  • Excellent commercial acumen and understanding of business strategy and practices
  • Knowledge of Nigerian Labour law.

Desirable:

  • HR qualifications: CIPM, CIPD, SHRM,
  • Managing change.

Salary
NGN9,185,747.00 (per annum).

Application Closing Date
4th May, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Must have the right to live and work in the location the role is based.
  • A connected and trusted UK in a more connected and trusted world.

Senior Procurement Manager and Cluster Lead

The British Council | Job Title: Senior Procurement Manager and Cluster Lead, West Africa Cluster | Location: Abuja / Lagos
Pay Band: 7
Contract Duration – Indefinite  

Role Purpose

  • The post holder will lead on the development of strategic procurement for the British Council for West Africa cluster within SSA region to add value to business, maximise efficiency and ensure compliance with global procurement policies and processes as well as the consistent adaptation of good commercial and professional practice whilst ensuring probity at all time.
  • The successful candidate will lead and promote cross (country)-border procurement activities and ensure consideration of collaboration of opportunities is undertaken on cluster (or sometimes regional) large scale procurement work.

Role Specific Knowledge and Experience
The main essential knowledge and experience points that we are looking for you to evidence are:

  • Undergraduate Degree in Supply Chain Management or Economics or Business or Social Science related field or MCIPS or equivalent demonstrated experience in procurement with not-for profit organisations
  • Previous experience in cross border procuring, contracting and Supplier Relationship Management role.
  • Experience of relevant Category Management.
  • Building relationships with internal stakeholders and identifying innovative ways of working with suppliers.
  • Demonstrable experience and knowledge of working within main category areas (travel, facilities, consultancy, hotels, venues, marketing etc).
  • Demonstrable relevant work/industry experience in cross border Procurement, contract and Supplier management.

Role Specific Skills:

  • Stakeholder engagement through collaborations, leading and influencing business decisions
  • Procurement in least developed economies with high supply chain risks

Desirable Requirements:

  • Professional qualification in procurement, CIPS, minimum diploma preferably or equivalent.

Salary
N15,195,957 per annum.

Application Closing Date
25th April, 2022 (23:59 South Africa Time).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • All applicants should have a pre-existing legal status to live and work in country of application. 
  • The British Council will not facilitate / sponsor visa applications and work permits.

Project Assistant (Finance and Payments)

Job Title: Project Assistant (Finance and Payments)

Location: Kano
Pay Band: 4
Contract Type: Fixed term contract ending 30 September 2023  

Overview

  • The British Council in Nigeria is implementing the PLANE Kano Accelerated Learning Project (KAL). PLANE is a 7 year, programme funded by the Foreign, Commonwealth and Development Office (FCDO) and represents one window of intervention in a broader package of investment intended to enable a more inclusive and effective basic education system in Nigeria.
  • It seeks to do this through improvements in teaching and learning with a focus on foundational skills; through unlocking governance bottlenecks for better education service delivery; through improvements in the regulation of the nonstate sector and through embedding the use of data and evidence within the education system.

Role Purpose

  • The post holder will manage and ensure financial processes of the Kano Accelerated Learning Programme are implemented in line with corporate and funders requirements using appropriate standards, policies, processes, systems, and procedures; while providing support to the Finance Manager and assistance to programme teams to specifically support the payment and invoicing process as required.
  • Manages all financial and commercial aspects of the full cost recovery programme (FCR) in line with corporate and funders requirements using appropriate standards, policies, processes, systems, and procedures.
  • The role will support the end-to-end accounting process across the operation (including month and year end close), client reporting, and ensures consistent, accurate and robust financial accounting processes.

Role Specific Knowledge and Experience
The main essential knowledge and experience points that we are looking for you to evidence are:

  • Minimum of 2 years’ experience in a project finance environment
  • Experience of working on SAP
  • Experience of positive contribution to change
  • Experience of working as part of a successful team/function
  • High levels of personal effectiveness and the ability to focus on achieving deadlines

Qualifications:

  • A University Degree in Finance, Accounting, or similar discipline
  • Experience in comparable role(s) including working on donor funded development projects / programmes.
  • Qualified accountant – ACA, ACCA – with at least 4 years post-qualification experience
  • Experience of an ERP system
  • All applicants should have a pre-existing legal status to live and work in country of application.  The British Council will not facilitate/sponsor visa applications and work permits.

Desirable Experience:

  • Experience of working in a Full Cost Recovery (FCR) project
  • Experience of operating in a complex, multi-cultural context
  • Computer skills – A good knowledge of Microsoft Office suite

Remuneration
N6,154,368 per annum

Application Closing Date
3rd April, 2022 (23:59 South Africa Time)

How to Apply
Interested and qualified candidates should:
Click here to apply online

Regional Senior Marketing Manager – HE,SSA

Job Title: Regional Senior Marketing Manager – HE,SSA | British Council | Locations: Abuja and Lagos
Pay Band: 7 / F
Contract Type: Indefinite Contract

Overview

  • Marketing and Communications at the British Council is a strategic function which drives awareness, understanding and engagement with us across our diverse audiences. We use insight, knowledge and analysis of our market and our customers to engage them with our work and our products and services in the most impactful and effective way. 
  • We lead the development of our brand and use our expertise to tell inspiring stories to enhance our global reputation, build lifelong relationships, engage our staff and demonstrate our impact. 
  • This role is a new role as part of Marketing and Communications Transformation programme. In line with the Global Recruitment policy, standard application and recruitment decisions will apply for this role.  

Role Purpose 

  • Working closely with the Senior Marketing Manager (in the relevant sector), the purpose of this role is to help drive the growth, reach, impact and reputation of the business by: supporting the delivery of a clear, consistent, innovative, effective and sustainable programme of marketing campaign management activity aligned to wider strategy; providing support to the wider sector programme teams in all marketing tasks and; providing support to colleagues in regions through the provision of toolkits and content packages.

Main Accountabilities, but not limited to the following: 
Sector / Subject Expertise:

  • Manages and evaluates consistent and replicable multi-channel marketing campaign plans for programme and sector activity.  
  • Ensures campaigns are commensurate with project prioritisation, scale and scope and are data-led, strategically aligned and sustainable.   
  • Manages internal and external delivery of marketing campaign activity and relationships with internal and external suppliers on a day-to-day basis. 
  • Communicates guidelines and policy for use of agencies and third parties in marketing campaign and communication activity. Provides clear briefs and manages the quality of creative output, checking brand and ethical marketing guidelines are adhered to. 
  • Supports the Senior Marketing Manager in the relevant area to ensure effective scoping, costing, delivery, ROI and evaluation of all marketing and communication campaigns.
  • Manages the day to day running of digital channels, and where appropriate, creates and commissions relevant, high-quality content in support of programme objectives. 

Brand and Market Positioning:

  • Ensures the British Council brand and reputation are preserved and improved, particularly on partner platforms and channels.
  • Provides expert advice, support and challenge on marketing to internal stakeholders. 
  • Keeps abreast of the latest developments and trends in marketing, and in the wider sector. 
  • Proactively pursues an annual cycle of formally recognised Continuing Professional Development to maintain and deepen professional expertise.  

Consultancy, Analysis & Problem-solving:

  • Ensures the successful impact and effectiveness of marketing activity through evidence and evaluation and makes recommendations for improvement based on key audience insights. 
  • Applies analytical approaches to identify and assess new opportunities for marketing activity. 
  • Contributes to the analysis of existing and potential audiences to better inform the marketing strategy and the wider global portfolio. 
  • Benchmarks marketing performance against industry comparators. 
  • Distils complex concepts and analysis into cogent and persuasive presentations, which convincingly influence decision-makers about the case for significant changes to policy, practice or approach. 

Strategy and Planning:

  • Ensures marketing strategy is aligned with the business areas and global marketing strategies. 
  • Makes appropriate links to issues across the broader organisation, to ensure that the development of marketing activity is based on informed business insight and joined-up thinking. 
  • Consults closely with internal stakeholders to understand current and future opportunities for marketing activity.

Commercial & Financial Management:

  • Using agreed corporate systems and processes, where needed, plans and manages the budget for the relevant sector area.
  • Conducts monthly and year-end reporting on progress against plan and deliverables, budget, and management of issues and risks. 
  • Actively applies learning from this process to improve financial planning, management and performance within their area.

Relationship & Stakeholder Management:

  • Promotes and champions best practice marketing through the global Marketing Community of Practice and the global network of marketing professionals. 
  • Develops peer / personal networks within and outside Marketing to enhance own knowledge and expertise.
  • Proactively builds and maintains excellent relationships with internal partners and stakeholders to ensure integrated, joined up and future-proofed approaches and solutions. 

Leadership & Management:

  • Plans and prioritizes own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon. 
  • Determines work plans and coordinates input from others (who may be outside the direct management line) to meet specific objectives.
  • Shares intelligence and ideas to support senior managers in identifying/ developing new ways in which Marketing could positively impact upon the British Council’s operational efficiency and effectiveness. 

Requirements

  • A Degree in Marketing, Communications or relevant discipline, or demonstrable equivalent level of experience.
  • Candidates must have the pre-existing right to work in location.  Mobility / relocation support will not be provided.

Knowledge:
The main essential knowledge and experience points that we are looking for you to evidence are:

  • Experience in the cultural, education or charitable sectors 
  • Experienced in the design and delivery of marketing strategies and plans to support programmes / products
  • Experience of conceiving and implementing multi-channel digital marketing campaigns, including paid activity
  • Experience of engaging audiences across a variety of channels and platforms
  • Experience of effective campaign evaluation

Application Closing Date
Sunday, 13th March, 2022 (16:59 Nigeria Time).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Important Information and Notice

  • Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
  • If you have any problems with your application please email [email protected]
  • Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV / Resumes sent to this email address will not be reviewed and will be deleted.

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