Call Center Agent at Baobab Microfinance Bank

Title: Call Center Agent | Baobab Microfinance Bank | Location: Lagos | Type: Full-time
Reporting Line: Call Centre Supervisor / Business Development / Marketing Unit

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Responsibilities

  • Respond to customer questions and complaints and troubleshoot problems with services or products.
  • Comply with all call center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Preparing reports and analyzing data to assist management as they determine call center goals.

Qualifications

  • University Degree
  • 2 – 3 years experience as a call center agent
  • Previous customer service experience / call centre agents are preferred especially in particular industry.

Requirements

  • Call center, customer service, 1 years supervisory experience
  • Proficiency with technology, especially computers, software applications, and phone systems.
  • Exceptional verbal and written communication skills.
  • Strong understanding of company products, policies, and services.
  • Excellent problem solving, leadership, and customer service skills.
  • Analytical, efficient, and thorough.
  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours

Skills and Attributes:

  • Verbal communication
  • Phone skills
  • Listening
  • Data entry skills
  • People skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking.

Application Closing Date
30th July, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail (e.g Call center agent).