Title: Call Center Executive | Location: Lagos | Type: Full-time | Omnibiz
- Call center executives are customer service professionals who serve as a company’s front line in making phone sales and addressing customer concerns.
- We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
- The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Communicate courteously with all customers by telephone, in order to build positive relationships with them.
- Taking customers’ orders and ensuring continuous patronage from customers.
- Identifying the most profitable customers, encourage and follow up with them to ensure continuous buying.
- Turning leads into customers.
- Following up with customers to ensure re-order.
- Serving as a basic point of contact for customers with queries, complaints, feedbacks and requests.
- Identifying customers’ needs, clarify information, research every issue and providing solutions/alternatives.
- 2+ years experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Application Closing Date
How to Apply
Interested and qualified candidates should:
Click here to apply