Call Center Executive at Omnibiz

Title: Call Center Executive | Location: Lagos | Type: Full-time | Omnibiz

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Role Description

  • Call center executives are customer service professionals who serve as a company’s front line in making phone sales and addressing customer concerns. 
  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
  • Communicate courteously with all customers by telephone, in order to build positive relationships with them.
  • Taking customers’ orders and ensuring continuous patronage from customers.
  • Identifying the most profitable customers, encourage and follow up with them to ensure continuous buying.
  • Turning leads into customers.
  • Following up with customers to ensure re-order.
  • Serving as a basic point of contact for customers with queries, complaints, feedbacks and requests.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions/alternatives.

Qualifications

  • 2+ years experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply