Call Centre Agent at Reputable Company

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Job Title: Call Centre Agent | Reputable Company | Location: Lagos

Employment Type: Full-time

Responsibilities and Duties

  • Answer incoming calls and respond to agents’s emails
  • Management and resolve existing agents complaints
  • Provide product and service information
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up on all calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Qualifications

  • OND, HND or BSc
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately

Application Closing Date
2nd September, 2020

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as subject of the email.