Position: Call Centre Agent | Location: Sangotedo, Lagos
Type: Full-time | Starrycare Recruitment Services
Starrycare Recruitment Services, a highly rated recruitment agency situated at the United Kingdom.
Roles and Responsibilities
- Complete call logs and reports
- Other duties as assigned
- Answer incoming calls and respond to customer’s emails
- Manage and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route inbound calls to appropriate resources
- Document all call information according to standard operating procedures
- Recording details of comments, inquiries, complaints, and actions taken
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
Qualifications and Skills
- BSc / HND in Mass Communication, English or related field with 1-2 years post-NYSC Experience in a call centre environment
- Proficiency in relevant computer applications
- Knowledge of customer service practices and principles
- Able to react effectively and calmly in emergencies
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
Method of Application
Interested and qualified candidates should send their CV only to: [email protected] using “Call Centre Agents” as the subject of the mail.
Application Closing Date
12th February, 2021