Citibank Jobs in Nigeria [5 new vacancies]

Latest Citibank Nigeria careers and Recruitment in Nigeria. May, 2022

Citibank Nigeria Limited (CNL) was incorporated in Nigeria on May 2, 1984 and the oldest international bank in the country. It provides a wide range of financial products and services to corporate and commercial customers, financial institutions and public sector organizations. It offers deposit and loan products, global transaction services, cash management, sales and trading, corporate finance and investment banking products.

The company was formerly known as Nigeria International Bank Ltd and changed its name to Citibank Nigeria in 2008. Today it employs about 300 people and operates 12 branches in Lagos, Abuja, Port Harcourt, Warri, Kano, Bonny, Aba, Lanlate and Ososa. As at December 31, 2016, it had over NGN 600 billion in total assets. Citibank Nigeria is owned by Citibank Overseas Investment Corporation, a subsidiary of Citibank N.A. (USA). Citibank Recruitment portal

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Citibank Recruitment

May, 2022. Senior Relationship Manager

Job Title: Senior Relationship Manager

Job Req ID: 22489983
Location: Lagos, Nigeria
Time Type: Full time
Job Family Group: Institutional Banking
Job Family: Corporate Banking

Job Description

  • The Banker is a senior level professional responsible for driving the planning of investment strategies and solutions for major market clients in coordination with the Institutional Banking team.
  • The overall objective of this role is to drive revenue by cross selling the Citi platform while efficiently deploying the firm’s capital and evaluating and managing risk.

Responsibilities

  • Partner with Senior Bankers to provide overall relationship management support
  • Assist with day to day cash management activities, trading initiatives, vendor finance, foreign exchange, loan activity, debt capital markets efforts, share repurchase and interest rate/equity derivatives
  • Support Bankers in cross-selling full spectrum of products and services by identifying customer needs to generate revenue
  • Responsible for evaluating public filings, research reports, operations, business plans, and financial forecasts to produce strategic and financial analyses
  • Responsible for staying abreast of market and industry trends, “best practices” and competitive landscape

Education

  • Bachelor’s / University degree, Master’s degree preferred
  • 15 years post-graduation experience out of which 10 years must have been in the banking industry and at least 2 years must have been on the Assistant General Manger grade.

Qualifications:

  • 6 – 10 years of experience
  • Sound understanding of the Corporate Banking business and its related products, pertinent regulations affecting it and the lending and credit approval process
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Strong planning, negotiation, organizational and analytical skills
  • Experience with large corporate clients, capital markets products, derivatives, credit, cash management, trade,finance and securities products
  • Series 7 and 63 licenses.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

  • Citi is an equal opportunity and affirmative action employer.
  • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi

Counter Services Representative

Citibank Nigeria Limited (CNL) | Job Title: Counter Services Representative | Job Req ID: 22467033
Location: Lagos, Nigeria
Time Type: Full time
Job Family Group: Operations – Transaction Services
Job Family: Cash Management

Overview

  • Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility.
  • It ensures global transactions flow smoothly around the clock, wherever we do business.
  • Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Responsibilities

  • The Counter Services Representative is an entry level role responsible for processing varied cash & trade operation tasks in coordination with the Transaction Services team.
  • The overall objective is to perform multiple processing activities of limited complexity in a fast-paced environment, while focusing on quality, details and accuracy.

Other Responsibilities:

  • Apply detailed processing knowledge to deliver efficient customer service that meets quality standards
  • Perform limited complexity transaction duties / Cash & Trade Operation tasks under general supervision
  • Complete processing activities related to compliance and control
  • Assist new team members with procedural tasks
  • Contact internal and external customers on a frequent basis
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

  • First Degree in any discipline.
  • 1 year of relevant experience
  • Pass basic induction and operations training.

Success Profile:

  • You’ll have strong communication, planning and organizational skills which will benefit you and the team.
  • Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity
    • Analytical
    • Adaptable
    • Logical
    • Quick-thinking
    • Multi-tasker
    • Efficient.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
  • Citi is an equal opportunity and affirmative action employer.
  • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Managing Director – Head of Corporate Bank, SSA

Job Title: Managing Director – Head of Corporate Bank, SSA

Job Req ID: 22478450
Location: Lagos, Nigeria
Job Type: Full-time
Job Category: Business Strategy, Management & Administration
Job Family Group: Institutional Banking
Job Family: Business Management

Job Background / Context

  • The Corporate Bank which functions across SSA, is the relationship management team for the parented top tier SSA corporate clients in various sectors including metals and mining, telecoms and media, retailers, general industrials, financial institutions and non-bank financial institutions, and Government and public sector.

Job Purpose

  • The Head of Corporate Banking for SSA is the “face” of Citi’s Corporate Bank in the region; as such the individual is the senior Corporate Banking client representative for the region.
  • The role combines the complex challenges of balancing growth of the franchise and governance; requiring dynamic leadership and focused execution.
  • The Head of Corporate Banking for SSA is responsible for developing and monitoring a client driven franchise growth plan which is delivered through strong people and franchise management across the SSA region.
  • Driving the execution of the pivotal Corporate Bank One-ICG Coverage Banker strategy is critical to aligning success with all our ICG partners.
  • The Corporate Bank Head must drive a healthy balance between near-term and long-term priorities allowing the franchise to prosper from market driven opportunities as well as positioning Citi over the long run to best serve our evolving client needs.
  • Escalation of many issues lands on the Corporate Banking Head’s desk – the individual must leverage past experience to quickly process situations and recommend thoughtful and fair actions always applying Citi’s key principles.

Key Responsibilities
Delivers Results:

  • Sets high standards and achieves performance objectives by creating a clear path toward ethical and sustainable results
  • Translates Citi’s strategy into an effective and efficient Corporate Bank business plan while proactively overcoming obstacles
  • Pursues results through joint accountability and a strong working partnership with all ICG key stakeholders, including full deployment of the ICG Coverage Banker project
  • Creates accountability within the Corporate Bank by setting measurable business and cultural goals for the region
  • Demonstrates personal leadership in the origination and execution of structuring and financing of transactions
  • Performs regular reviews of the Corporate Bank strategies and key initiatives to ensure they are in line with industry trends and Citi’s strategic focus and goals
  • Drives the team to meet revenue and other financial goals by ensuring the Corporate Bank actively cross sells all products across the full ICG platform, while adhering to Citi’s key principles
  • Partners with key stakeholders including Risk and GCM to allocate capital prudently and appropriately to generate best possible returns while ensuring disciplined adherence to all Citi risk policies
  • Drives a suitable balance between internal management and external client time, both personally and for the Corporate Bank as a whole

Lives our Values:

  • Ensures systemically responsible outcomes while driving performance and balancing short and long term risks
  • Creates and communicates a clear vision for how the Corporate Bank can provide future value in the marketplace
  • Leads by example: willing to make difficult choices in support of Citi and our stakeholders, within high standards of ethics
  • Works closely with all partners to ensure the Corporate Bank fulfills its reaffirmed role of being at the center of the CIB’s relationship management strategy by driving client planning, product agnostic cross sell, client access, and effective capital allocation within the ICG Coverage Banker proposition
  • Is accountable for the regional budget, risk management, and credit allocation in partnership with GCM and Risk
  • Ensures that client relationships and proposed client solutions meet or exceed internal risk and return standards, including stringent ethical standards, and anticipated future changes in the marketplace
  • Proactively and robustly addresses issues as they arise

Champions Progress:

  • Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo in support of Citi’s vision and global strategy
  • Communicates a vision for the Corporate Bank that is forward looking and responsive to changes in the environment
  • Inspires enthusiasm and mobilizes resources for productive and innovative change within a cost constrained environment
  • Exhibits confidence and agility in challenging times
  • Sets a positive tone when implementing Citi-wide change initiatives
  • Ensures that the CB delivers holistic client relationship management that exceeds client expectations
  • Communicates a vision that is forward looking and responsive to changes in the environment

Develops our People:

  • Builds talent and teams for Citi by creating a culture of meritocracy and transparency, and celebrating excellence, initiative and courage
  • Creates an environment where people hold themselves to the highest ethical standards
  • Models personal growth and consistently provides coaching and feedback in support of ongoing development and retention
  • Attracts great talent, builds a diverse talent pipeline, and recognizes, rewards, promotes based on performance in partnership with CIB Leadership and HR, efficiently manages the SSA Corporate Banking team by building a strong and deep banker team and a robust and diverse talent pipeline in view of the skills and competencies required to excel as an ICG Coverage Banker
  • Ensures all leadership roles have succession plans which are reviewed at least annually and include a focus on developing a pipeline of regional talent
  • Regularly benchmarks Citi’s talent within the market

Drives Value for Clients:

  • Enables economic value and positive social impact for clients, companies, governments, and communities
  • Puts clients first by anticipating, understanding, and exceeding their expectations and needs
  • Acts as a trusted partner to clients by delivering superior advice, products and services
  • Brings the best of Citi and knowledge of global issues and market trends to create value and good will with clients
  • Drives innovation, competitive differentiation and speed to market
  • Responsible as the Senior Corporate Banking representative for key SSA clients
  • Understand regional and emerging market trends to identify growth opportunities and anticipate challenges
  • Establish senior level relationship with Regulators, other Financial Institutions, and other stakeholders

Knowledge / Experience
Functional:

  • Extensive Post graduate banking experience.
  • In-depth understanding of compliance issues, global and local regulatory requirements.
  • Experience in working with and within a matrix organization and cross-functional teams.

Products:

  • In-depth understanding of banking products – loans / debts (short and long-term), cash management, trade products and finance, FX, interest rate hedging, liquidity management; corporate & structured finance; DCM; derivatives products;
  • Strong knowledge of investment banking offerings (advisory, equity).

Market:

  • In-depth industry knowledge.
  • Proven existing customer relationships.
  • Proven track record of senior relationships.

Qualifications

  • Tertiary Education – Post Graduate.

Skills:

  • Demonstrates ability to draw consensus quickly and act decisively within a challenging, cost constrained environment which require strong change management skills
  • Strong leadership, relationship building, and people management
  • Minimum of 5 years experience of managing large, diverse teams
  • Proven execution skills in prior assignments
  • Strong risk, control, and capital management skills (strong preference for SCO Level)
  • Understands ICG products and possesses a deep knowledge of the Citi network
  • Ability to manage and work across a diverse and multi-country matrix structure
  • Ability to effectively represent Citi to outside constituents including regulatory agencies

Competencies:

  • Proven ability to leverage the Citi global network & handle complex, challenging environment.
  • Proven ability to originate and close complex deals / solutions.
  • Proven ability to act as a financial advisor.
  • Ability to coordinate and manage customer credit & marketing activity in a number of different countries.
  • Ability to manage risk in portfolio.
  • Driven and results oriented.
  • Sound Business judgment.
  • Integrity, Respect and Balance.
  • Tolerance for risk
  • High tolerance for ambiguity.
  • Perseverance.
  • Flexibility.
  • Presence.
  • Attention to detail and accuracy.
  • Ability to take the initiative, self- starter.
  • Ability to handle conflict effectively.
  • Team Player.
  • Accountability & Ownership.
  • Respect for Compliance & Control.
  • Work as a Partner.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

FIG Banker / Relationship Manager

Job Req ID: 22466846
Location: Lagos, Nigeria
Job Type: Full-time
Job Category: Institutional Banking
Job Family Group: Institutional Banking
Job Family: Corporate Banking

Job Summary

  • The FIG business in Nigeria is responsible for managing Citi relationships with individual FIs as well as the FI sector as a whole.
  • This relationship responsibility includes business development and monitoring/management of obligor and systemic risks that Citi is exposed to by operating in the Nigerian Financial industry.
  • Consequently, the Banker is required to have a thorough understanding of the range of Citi’s FI products; the credit and compliance risks of the FIs in its Target Market as well as the dynamics and developments of the banking industry as a whole.

Key Responsibilities

  • The Banker plays an important coordinating role in ensuring that the Citibank network delivers to his/her FI customer base.
  • The Banker is required to have adequate product knowledge to be able to identify business opportunities in these various product areas and the ability to coordinate product support from the specialist product groups to convert marketing pitches into business revenues.
  • The Banker is the Responsible Officer for managing the credit and compliance risks for all assigned FI names. This includes obtaining all necessary credit approvals to run the business and allocating credit lines offshore to support the correspondent banking business.
  • The Banker is the primary contact for all assigned FIs and the responsibility for the relationship rests with the Banker. Profitably managing the pricing / utilization of the various offshore products, in particular the cross-border lines, is also one of the key RM responsibilities.
  • Ensuring that all banking relationships generate agreed minimum revenues using strategic pricing of all products and through cross–sell while protecting Citi from industry risks.
  • Prospecting and executing episodic (Capital Markets / Advisory) mandates with significant revenue upside.
  • Manage Citi’s relationship with assigned FIs in the industry.
  • Responsible for building strong multi-layered relationships with the client organization and having a sound understanding of all facets of the client’s business.
  • Responsible for understanding and monitoring developments in the banking industry as a whole.
  • Maximize all new and existing revenue-making opportunities (through active collaboration with product partners / groups) while minimizing / mitigating Citi’s exposure to all credit, compliance and franchise risks.
  • Establish well-defined marketing plans / calling program for achieving revenue targets through origination of new business and deepening of existing business.
  • Track client revenues and business volumes on weekly/monthly basis against agreed targets and implement measures where necessary to ensure that assigned targets are met/exceeded
  • Ensure satisfaction of client base through efficient delivery of offshore products (by offshore delivery centers) and prompt resolution of customer service issues (by local and offshore Client Delivery teams)
  • Minimize the Bank’s exposure to credit risks by proactive / early problem recognition of Obligor and Industry credit risks
  • Make regular calls on clients and industry players to continuously deepen knowledge of customer’s business and banking industry as a whole and develop new business / cross-sell opportunities – including Corporate Finance & Investment Banking opportunities.
  • Make regular executive visits on client decision makers including C-Suite with meaningful dialogue.
  • Manage pricing of the various products in collaboration with product partners (particularly TTS products) in order to maximize profitability and earnings growth while remaining competitive in the market
  • Coordinate the roles of various internal / external parties in ensuring that the Citi network delivers to his/her FI customer base.
  • Manage the credit offering / extension for all assigned FI names – as the business credit officer.

Qualifications
Education:

  • Bachelor’s Degree / University Degree
  • Master’s Degree or recognized professional qualification is mandatory

Experience:

  • 15 years minimum post-graduation experience
  • 10 years minimum in Banking
  • Experience in at least 3 arears of banking operations is required
  • Sound credit knowledge will be an added advantage.
  • Strong knowledge of local banking industry including relevant policies and regulations
  • Strong understanding banking needs of clients and key revenue streams
  • Knowledge of Citi’s policies, procedures and business ethics (an advantage) as well as those of the local banking industry
  • Strong sales / marketing ability  
  • Knowledge of Trade products will be an advantage.
  • Must be a self-starter.

Skills:

  • Strong interpersonal skills and ability to build relationship with clients at different layers of the client organization
  • Strong execution skills / ability to sustain tempo of transactions and defend wallet share.
  • Ability to deliver on stretch goals.
  • Ability to leverage the Citi Network (an advantage)
  • Strong communication skills (written and verbal)
  • Good numeric and analytical skills
  • Demonstrated problem-solving and decision-making skills
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations / requirements.
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate
  • Ability to work in a team-oriented environment
  • Ability to relate to seniors internally/externally and build relationships.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

TTS SSA Public Sector Sales Head

Job Req ID: 21400708
Location: Lagos, Nigeria
Job Category: Institutional Sales
Job Family Group: Institutional Sales
Job Family: Solution Sales

Job Purpose
Create and execute the TTS strategy for the Public Sector in SSA.

  • The digital policy reforms, infrastructure visions and wider emphasis on citizenship engagement, has proven there is a tremendous opportunity to grow the Public Sector business in SSA.  
  • Citi is looking for a highly motivated individual responsible for leading the regional TTS Public Sector sales growth strategy, origination focus and advisory across Sub-Saharan Africa.
  • Working with TTS Global/Regional TTS Solution Sales Specials and Product Sales consultants, the TTS Public Sector sales head position will drive revenue realisation, retention, cross sell expansion and attrition management.
  • Responsible for driving deals through completion to ensure ramp-up of new revenue expected, retention of existing revenue and to manage, report and execute-on any further attrition across the PS client portfolio.
  • Act as the client advocate in managing the Citi network countries to ensure best-practice sharing, client satisfaction and wider product relevance and commercialisation against specific and growing trends of the PS.

Key Responsibilities
Drive Revenue Realisation through Cross Sell and partnership with TTS Business Units:

  • Utilising the agreed TTS scorecard goals, establish monthly origination, wins, pipeline, and revenue growth KPI’s across SSA against the agreed target market coverage names.  
  • Create account plans against Citi’s 11 SSA markets detailing wallet sizing opportunity, revenue ramp-up analysis, revenue attrition forecasts, and a calling plan together with relationship teams and local CCO-level contacts.
  • Ensure consistent, professional delivery of all TTS sales management disciplines including: call reports, lead generation, pipeline management, implementation acceleration, plus TTS relationship reviews.
  • Develop deep understanding of Public Sector specific segments (Central Banks, Ministry of Finance, etc) in each country, leading to a robust grasp on the competitive environment.
  • Improve SSA’s specific marketing material for Public Sector clients, leveraging regional industry themes, landscape regulatory changes, solution packages used elsewhere as best-practice and wider advisory.
  • Showcase monthly revenue analysis, preparing summaries and forecasts communicating findings to TTS Sector Heads, Relationship Management teams and relevant TTS partners.

Generate Citi’s response to the changing expectations and priorities of Governments:

  • Ensure alignment, understanding and wider response commercialisation to the changing priorities of Governments across SSA including, but not limited to, the following:
    • ICT Investment – assist with information access, data monitoring, visibility, cyber protection.
    • Digital Policy Adoption – automation, reconciliation, real-time connectivity, and infrastructure upgrades.
    • Increased Accountability – financial integration, corporate best-practice share, treasury future-proofing.
    • Digital Identification – collaborate with global Citi teams leveraging best-practice from other regions.
    • Deepen Citizen Engagement – link TTS-tools to citizen service scalability, regulations for a digital economy
    • Diversify revenue income – new stream exploration, new markets (AFCFTA), and easier tax payments.
    • Regulatory advancements – sharing insight, regulatory reform, socialise key decision effectiveness.
    • Procurement priorities – maximise new objectives with supplier management, for supply-chain finance opp’s
    • Utilise Capacity Building (Training, Cyber Resilience) and Consultation (Best Practices, Innovation) as a tool for origination through market-sharing insight (events, webinars).
    • Ability to connect and align Governments with different ecosystems, socialise Citi’s last mile payments and collections strategy and access alternate networks.

Concentrate on Current and Evolving Sub-Sectors of the Government:

  • Aligning to Citi’s target market criteria, develop a strategic approach concentrating on the following:
    • Ministries, SOE and Govt Agencies  
    • Pension Funds
    • Infrastructure / Govt Intervention
    • Central Treasury Departments
    • Development Banks
    • Revenue Collection Agencies
  • Central Bank coverage will continue under Citi’s Financial Institution (FI) division and the Donor / Non-Profit coverage will continue under the Citi Global Subsidiaries Group division.
  • Create more alignment to limited interaction with local governments – especially Pension Funds – where specific countries have not been able to show significant growth.

Develop new digital-impact strategy against developing themes:

  • Digital Reform – help to address the legal, policy and regulatory bottlenecks limiting the development of the digital economy and economic value.  Create value through understanding and advisory best- – – -practice.
  • Digital Investment – explore the TTS role in wider Smart-strategies, align on all Government Visions and Digital Policies, alignment on Government-to-citizen engagement, and integrate with Cyber Security concerns.
  • Digital Collaboration – assist with Private Sector partnerships and idea exploration, utilize the Citi network with Development Agencies, push to liaise better with the U.S. agencies investing and collaborating across SSA.
  • Stronger alignment to Citi’s Innovation-Focus (including Innovation Labs) through network alignment, best-practice sharing, product deep-dive reviews and investment opportunities.
  • Focus on emerging ESG-related themes with Governments and impact-investing, align on core strategies for inclusive finance and collaborate with relevant agencies to explore where TTS can be more participatory.

Drive the Service Quality Process at the client level:

  • Be the client advocate to ensure client issues are addressed promptly working with partners in client delivery and operations and utilise client forums such as Client-at-Risk and Deal-at-Risk to facilitate resolution where necessary.
  • Be responsible for driving superior TTS client satisfaction, providing client feedback on product, process and service needs to the wider TTS partnership tracking accountability and change where needed.
  • Take ownership, lead and track specific customer issues/problems including pricing and billing issues and work with the customer and internal departments until issues are resolved.
  • Responsible for driving quality, compliant presentations and RFP-responses across PS SSA

Qualifications

  • Minimum – University Degree;
  • Treasury certifications preferable;
  • Graduate or post graduate studies in public policy / development

Skills:

  • 10+ years of African Government or Government-related experience, advisory or collaboration.
  • Experience preference with Ministry of Finance and Treasury departments.
  • Must have strategic transformation and planning experience, preferably with digital policy development.
  • Familiarity with Public Sector organisational construct, engagement and landscape in SSA.
  • Experience with a geographically dispersed and complex matrix organisation.  
  • Proven experience in delivering results and meeting/exceeding sales targets.
  • Risk assessment/credit experience (preferred) and analysis of product metrics and balance sheets is positive.
  • Proven interaction / credibility with seniors within organisation (e.g. Govt Officials, CFO, Directors).
  • Experience with presentation standards, RFP-responses, proposals, persuasive marketing.

Competencies:

  • English and French fluency preferred
  • Public speaking and persuasive writing to multiple people / groups is required.
  • Knows how to “leverage the network” and interact professionally with colleagues from all divisions.  
  • Strong and demonstrated, communication, influence and negotiation skills.
  • Knowledge of cash management and trade products (vanilla/complex);
  • “Can do” attitude, dynamic, high energy levels with strong initiative.
  • Committed, trusted team player with the ability to interact with Relationship Managers, Unit Heads, Operational hubs, Credit Chain, EMEA coverage/sales teams.
  • Self-starter, Adaptable, Team player.
  • Proven ability to deliver and exceed on stretch goals.
  • Multi-cultural exposure.
  • Motivating team members.
  • Knows how to leverage a global organisation.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Global Solution Sales Officer, Sub-Saharan Africa

Job Title: Global Solution Sales Officer, Sub-Saharan Africa

Job Req ID: 22457332
Location: Lagos

Who We Are?

  • Citi Treasury and Trade Solutions (TTS) offers the industry’s most comprehensive suite of transaction services, including cash management, payments, receivables, liquidity management and investment services, working capital solutions, commercial card programs, trade finance and trade services.
  • With a full range of digital and mobile enabled platforms, tools and analytics, TTS continues to lead the way in delivering innovative and tailored solutions to its clients.

What You’ll Be Doing

  • Your role will be to manage a portfolio of leading global/regional companies, the best in their industries worldwide, to deliver an effective TTS relationship that increases TTS revenue, increases client contacts and new buying centers and grows wallet share year on year.
  • You will coordinate the client team to identify new business origination, manage a diverse and growing pipeline of opportunities and win mandates. These clients are setting new standards in how they are driving growth in their industries, transforming distribution and sales channels, embracing digitization, and diversifying their supply chains. They expect an innovative, world class partner and you will champion the TTS client sales team to meet their expectations.
  • You will have defined TTS Sales responsibilities, either Global / Regional, for a portfolio of corporate clients to apply combined in-depth TTS technical product sales skills with client diagnostic and origination skills to originate and design complex single, multi-country/regional or global TTS solutions.  
  • To be successful, you will coordinate with your team, collaborate with partners across TTS, Corporate Bank and across the Citi network to achieve Trusted Advisor status with your clients. By achieving this status, you will have demonstrated the optimal frequency of high-quality client calling, bringing relevant ideas and opportunities to your clients to enable them to meet their strategic objectives and demonstrating your knowledge of the industry and TTS products and services.
  • You will be working in close partnership with your client teams across the world, as well as with functional partners in Onboarding and Service, to deliver world class client experience. Additionally, you will engage with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance to ensure appropriate governance and control infrastructure. Although it is a client facing role, it is a comprehensive professional role that incorporates business management, risk and controls and requires a well-rounded attention to a balanced business scorecard.

To deliver the above you will become fully conversant with the relevant product characteristics across the suite of global cash management, trade and cards solutions:

  • Liquidity Management;
  • Digital Channels and Data;
  • Payments and Receivables;
  • Trade Services and Finance; and
  • Commercial Cards.

What We are Looking For

  • A Financial Sales Background (10+ years), preferably within Transactional Banking, be customer focused and able to operate at all levels within the client’s organization
  • Proven track record of successful sales or advisory with senior corporate Treasury professionals and / or other Finance, Procurement areas.
  • Understanding of Working Capital Management and credit skills (useful)     
  • Demonstrate where you have had a significant impact in terms of new business origination, or competitive retention by influencing client decisions through your advocacy
  • Demonstrate that you can build a culture of responsible finance, client partnership with good governance and supervision, expense discipline and ethics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations.
  • Experience of assuming an informal/formal leadership role with internal and external teams.

Skills that will Help You in the Role:

  • Forward looking strategic thinker with good judgment and a practical understanding of client / sales dynamics
  • Creative, innovative, high energy with strong initiative
  • Strong execution skills: thorough follow-through & attention to detail
  • Strong problem-solving skills
  • Excellent interpersonal skills
  • Committed, trusted team player
  • Ability to multitask and prioritise conflicting deliverables both for clients and internally
  • Experience in managing client relationships, ability to influence others
  • Know where to apply sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • You should have good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
  • Language skills a plus.

What’s In It For You?

  • We foster a culture of meritocracy and diversity; we value and expect respect for others; opportunities to develop are widely available to all
  • We promote TTS Sales Training Programmes which support Deal Shadowing, Product knowledge expansion and Coaching/Mentoring with Seniors with a new and exciting curriculum launching shortly
  • We ensure regularity of 1:1 dialogue to monitor and support both management of the client portfolio and to identify personal and professional growth opportunities via an Individual Development Plan.
  • You will have the privilege of meeting the decision makers at world class corporate clients of Citi globally and partnering with them to achieve their goals.
  • You will benefit from a culture of innovation and investment from arguably the world’s best transaction services bank to support your sales efforts
  • We are a Top 100 UK Firms for Diversity per the Stonewall Index
  • 51% of our employees are women, 24% of our Director’s and Managing Directors are women.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Citi is an equal opportunity and affirmative action employer.
  • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

Cash and Trade Processing Representative

Job Req ID: 22459126
Location: Kano
Employment Type: Full Time
Job Family: Cash Management
Job Family Group: Operations – Transaction Services

Overview

  • Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility.
  • It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Objectives

  • The Cash and Trade Processing Representative is an entry level role responsible for processing varied cash & trade operation tasks in coordination with the Transaction Services team.
  • The overall objective is to perform multiple processing activities of limited complexity in a fast-paced environment, while focusing on quality, details and accuracy.

Responsibilities

  • Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer services.
  • Perform efficient and accurate banking transactions including managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash.
  • Identify referral opportunities for new products and services based on client’s financial goals.
  • Educate clients on digital and self-service opportunities offered by Citi.
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets.
  • Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed.
  • Maintain working knowledge of client accounts as well as new and existing products and services offered.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable  laws, rules and regulations, adhering to policy, applying ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Trade Ops service support
  • This job description provides a high-level review of the types of work performed.
  • Other job-related duties may be assigned as required.

Education

  • First Degree in any discipline.

Other Qualifications:

  • 1 year of relevant experience
  • Customer Service experience
  • Money handling experience
  • Effective problem-solving and communication skills
  • Ability to work well in a team oriented environment

Success Profile:

  • You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Cash and Trade Processing Representative, Delta

Job Req ID: 22458533
Location: Warri, Delta
Employment Type: Full Time
Job Family: Cash Management
Job Family Group: Operations – Transaction Services

Overview

  • Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility.
  • It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Objectives

  • The Cash and Trade Processing Representative is an entry level role responsible for processing varied cash & trade operation tasks in coordination with the Transaction Services team.
  • The overall objective is to perform multiple processing activities of limited complexity in a fast-paced environment, while focusing on quality, details and accuracy.

Responsibilities

  • Apply detailed processing knowledge to deliver efficient customer service that meets quality standards
  • Perform limited complexity transaction duties / Cash & Trade Operation tasks under general supervision
  • Complete processing activities related to compliance and control
  • Assist new team members with procedural tasks
  • Serve as Resource Support for Trade Operations Services
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Education

  • First Degree in any discipline.

Other Qualifications:

  • 1 year of relevant experience
  • Customer Service experience
  • Money handling experience
  • Effective problem-solving and communication skills
  • Ability to work well in a team oriented environment

Success Profile:

  • You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Head of Audit – General Manager


Citibank Nigeria Limited (CNL)
Job Title: Head of Audit – General Manager | Reference ID: 22458456
Location: Lagos
Employment Type: Full Time

Job Description

  • The Head of Audit – Nigeria is responsible for performing audits and assessments of Citi’s risk and control environments in coordination with the Audit team.
  • The overall objective is to apply in- depth disciplinary knowledge through value-added perspectives or advisory service to help Citi reach business goals.

Responsibilities
This Role will be Responsible for:

  • Execution of Country Audit assurance plan in line with Citi IA methodology by understanding regulatory landscape and key risks related to Citi franchise, overseeing and reviewing work completed by other team members and identifying opportunities for enhancing efficiency and quality of delivery.
  • Delivering on time high quality Audit reports, Internal Audit and Regulatory issue validation, as well as business monitoring and governance committee reporting.
  • Leading, providing supervision and developing medium-sized team of auditors within the cluster to ensure quality audit and regulatory delivery.
  • Representing Citi IA function in discussions with regulators within the cluster and delivering regulatory commitments.
  • Partnering with the IA product and functional teams to ensure alignment and focus on critical priorities and oversee strategic coordination; including monitoring progress and tracking actions in achieving stated critical priorities and ensuring effective communication and information flow across team leads.
  • Working with IA Quality Assurance (QA) team to address any QA findings, regulatory issues against IA etc.
  • Working with IA Management Information (MI) team to analyse audit data in audit systems from a regional perspective; ensuring corrections are made, as required, and following up to ensure errors detected are sustainably addressed.
  • Appropriately assessing risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Maintaining an appropriate, pro-active, constructive, solutions-driven relationship as the independent auditor with the Chief Country Officer (CCO); and support the CCO in the fulfilment of their responsibilities in respect of governance, risk management and internal control.
  • Ensuring the Audit Committee, CCO and in-country Management receives prompt, timely and complete information relating to the activities of Internal Audit as part of governance forums and regular updates.

Knowledge, Experience and Qualifications

  • Minimum of 15 years of experience (with at least 12 years in banking) with at least 2 years at Deputy General Manager/VP grade level
  • Minimum of 5 years must have been in a senior position within the audit function
  • Minimum of 1st Degree. BA / B.SC or equivalent.
  • Higher Degree or related certifications (ACCA, CIA, CPA, ACA, CFA, CISA, CAMS or similar) is mandatory
  • Experience in at least 3 major areas of banking
  • Experience in working with global teams and dealing with integrated internal audit and assurance delivery. Good understanding of banking sector.
  • Prior experience of conducting risk-based audits and presenting results to management. Experience in managing regulatory relationships and presenting insights into governance committees are a plus.
  • Knowledge and experience of risk issue management criteria, tools, and methods.
  • Understanding of how risks and control deficiencies need to be prioritized and remediated across the first and second line of defense.

Skills:

  • Excellent communication skills – both written and verbal; ability to digest vast amounts of information and be able to succinctly present messages.
  • Good numerical and analytical skills. Ability to deal with data and derive insights. Advanced skills with Excel. Demonstrating a high level of analytical rigor in formulating objectives and measuring results. Operating with passion and real drive when pursuing goals.
  • Strong interpersonal skills for interfacing with all levels within the organization and beyond, including senior management and regulators. Effective influencing skills, a proactive and ‘no surprises’ approach in communicating issues/requests.
  • Pragmatic problem solver, forward thinker with independence of thought.
  • Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down functional silos to optimize business results and to facilitate the overall growth of the franchise. Self-motivated and goal-oriented. Sense of urgency in implementing programs and evaluating priorities; decisive, action-oriented and practical.
  • Willing to challenge and question the status quo, making recommendations for options and best solutions. Critical thinking is a key requirement of the role, as themes related to risks and issues around the organization will be identified and presented to key stakeholders, such as senior management, the Audit Committee, Board, regulators and external audit functions.
  • Effective leader, being able to manage and develop auditors with different experience and background, building a culture of trust, support and accountability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
  • Citi is an equal opportunity and affirmative action employer.
  • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

TTS SSA Public Sector Sales Head

Job Req ID: 21400708
Location: Lagos, Nigeria
Job Category: Institutional Sales

Job Purpose
Create and execute the TTS strategy for the Public Sector in SSA:

  • The digital policy reforms, infrastructure visions and wider emphasis on citizenship engagement, has proven there is a tremendous opportunity to grow the Public Sector business in SSA.  
  • Citi is looking for a highly motivated individual responsible for leading the regional TTS Public Sector sales growth strategy, origination focus and advisory across Sub-Saharan Africa.
  • Working with TTS Global/Regional TTS Solution Sales Specials and Product Sales consultants, the TTS Public Sector sales head position will drive revenue realisation, retention, cross sell expansion and attrition management.
  • Responsible for driving deals through completion to ensure ramp-up of new revenue expected, retention of existing revenue and to manage, report and execute-on any further attrition across the PS client portfolio.   
  • Act as the client advocate in managing the Citi network countries to ensure best-practice sharing, client satisfaction and wider product relevance and commercialisation against specific and growing trends of the PS. 

Key Responsibilities
Drive Revenue Realisation through Cross Sell and partnership with TTS Business Units:

  • Utilising the agreed TTS scorecard goals, establish monthly origination, wins, pipeline, and revenue growth KPI’s across SSA against the agreed target market coverage names.  
  • Create account plans against Citi’s 11 SSA markets detailing wallet sizing opportunity, revenue ramp-up analysis, revenue attrition forecasts, and a calling plan together with relationship teams and local CCO-level contacts.
  • Ensure consistent, professional delivery of all TTS sales management disciplines including: call reports, lead generation, pipeline management, implementation acceleration, plus TTS relationship reviews. 
  • Develop deep understanding of Public Sector specific segments (Central Banks, Ministry of Finance, etc) in each country, leading to a robust grasp on the competitive environment.
  • Improve SSA’s specific marketing material for Public Sector clients, leveraging regional industry themes, landscape regulatory changes, solution packages used elsewhere as best-practice and wider advisory.
  • Showcase monthly revenue analysis, preparing summaries and forecasts communicating findings to TTS Sector Heads, Relationship Management teams and relevant TTS partners.

Generate Citi’s response to the changing expectations and priorities of Governments:

  • Ensure alignment, understanding and wider response commercialisation to the changing priorities of Governments across SSA including, but not limited to, the following:
    • ICT Investment – assist with information access, data monitoring, visibility, cyber protection.
    • Digital Policy Adoption – automation, reconciliation, real-time connectivity, and infrastructure upgrades.
    • Increased Accountability – financial integration, corporate best-practice share, treasury future-proofing.
    • Digital Identification – collaborate with global Citi teams leveraging best-practice from other regions.
    • Deepen Citizen Engagement – link TTS-tools to citizen service scalability, regulations for a digital economy
    • Diversify revenue income – new stream exploration, new markets (AFCFTA), and easier tax payments.
    • Regulatory advancements – sharing insight, regulatory reform, socialise key decision effectiveness.
    • Procurement priorities – maximise new objectives with supplier management, for supply-chain finance opp’s
    • Utilise Capacity Building (Training, Cyber Resilience) and Consultation (Best Practices, Innovation) as a tool for origination through market-sharing insight (events, webinars).
    • Ability to connect and align Governments with different ecosystems, socialise Citi’s last mile payments and collections strategy and access alternate networks.

Concentrate on Current and Evolving Sub-Sectors of the Government:

  • Aligning to Citi’s target market criteria, develop a strategic approach concentrating on the following:
    • Ministries, SOE and Govt Agencies  
    • Pension Funds
    • Infrastructure / Govt Intervention
    • Central Treasury Departments
    • Development Banks
    • Revenue Collection Agencies
    • Central Bank coverage will continue under Citi’s Financial Institution (FI) division and the Donor / Non-Profit coverage will continue under the Citi Global Subsidiaries Group division.
    • Create more alignment to limited interaction with local governments – especially Pension Funds – where specific countries have not been able to show significant growth.

Develop new digital-impact strategy against developing themes:

  • Digital Reform – help to address the legal, policy and regulatory bottlenecks limiting the development of the digital economy and economic value.  Create value through understanding and advisory best- – – -practice.
  • Digital Investment – explore the TTS role in wider Smart-strategies, align on all Government Visions and Digital Policies, alignment on Government-to-citizen engagement, and integrate with Cyber Security concerns.
  • Digital Collaboration – assist with Private Sector partnerships and idea exploration, utilize the Citi network with Development Agencies, push to liaise better with the U.S. agencies investing and collaborating across SSA.
  • Stronger alignment to Citi’s Innovation-Focus (including Innovation Labs) through network alignment, best-practice sharing, product deep-dive reviews and investment opportunities.
  • Focus on emerging ESG-related themes with Governments and impact-investing, align on core strategies for inclusive finance and collaborate with relevant agencies to explore where TTS can be more participatory.

Drive the Service Quality Process at the client level:

  • Be the client advocate to ensure client issues are addressed promptly working with partners in client delivery and operations and utilise client forums such as Client-at-Risk and Deal-at-Risk to facilitate resolution where necessary.
  • Be responsible for driving superior TTS client satisfaction, providing client feedback on product, process and service needs to the wider TTS partnership tracking accountability and change where needed.
  • Take ownership, lead and track specific customer issues/problems including pricing and billing issues and work with the customer and internal departments until issues are resolved.
  • Responsible for driving quality, compliant presentations and RFP-responses across PS SSA

Qualifications

  • Minimum – University Degree;
  • Treasury certifications preferable;
  • Graduate or post graduate studies in public policy / development

Skills:

  • 10+ years of African Government or Government-related experience, advisory or collaboration.
  • Experience preference with Ministry of Finance and Treasury departments.
  • Must have strategic transformation and planning experience, preferably with digital policy development.
  • Familiarity with Public Sector organisational construct, engagement and landscape in SSA.
  • Experience with a geographically dispersed and complex matrix organisation.  
  • Proven experience in delivering results and meeting/exceeding sales targets.
  • Risk assessment/credit experience (preferred) and analysis of product metrics and balance sheets is positive.
  • Proven interaction / credibility with seniors within organisation (e.g. Govt Officials, CFO, Directors).
  • Experience with presentation standards, RFP-responses, proposals, persuasive marketing.

Competencies:

  • English and French fluency preferred
  • Public speaking and persuasive writing to multiple people / groups is required.
  • Knows how to “leverage the network” and interact professionally with colleagues from all divisions.  
  • Strong and demonstrated, communication, influence and negotiation skills.
  • Knowledge of cash management and trade products (vanilla/complex);
  • “Can do” attitude, dynamic, high energy levels with strong initiative.
  • Committed, trusted team player with the ability to interact with Relationship Managers, Unit Heads, Operational hubs, Credit Chain, EMEA coverage/sales teams.
  • Self-starter, Adaptable, Team player.
  • Proven ability to deliver and exceed on stretch goals.
  • Multi-cultural exposure.
  • Motivating team members.
  • Knows how to leverage a global organisation

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


Technology Lead Business Analyst



Location: Lagos
Employment Type: Full-time
Job Req ID: 21298313
Job Family Group: Technology
Job Family: Business Analysis / Client Services

Overview

  • Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business. Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

Description

  • The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities

  • Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
  • Consult with users and clients to solve complex system issues / problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
  • Support system change processes from requirements through implementation and provide input based on analysis of information
  • Consult with business clients to determine system functional specifications and provides user and operational support
  • Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
  • Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

  • Minimum of 15 years post-graduation work experience, minimum of 10 years experience in banking, and 3 years. as Senior Manager / equivalent, with experience in at least 3 three (3) major areas of banking operations.
  • Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
  • Proven interpersonal, data analysis, diplomatic, management and prioritization skills
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven ability to manage multiple activities and build/develop working relationships
  • Proven self-motivation to take initiative and master new tasks quickly
  • Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

Education

  • Bachelor’s degree / University degree or equivalent experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Trade Clients Solutions Manager

Job Req ID: 22449858
Location: Lagos, Nigeria
Job Type: Full-time
Job Category: Product Management and Development
Job Family: Product Management

Job Description

  • The business landscape in Nigeria is evolving very fast, though lagging behind Cash Management products, the technology evolution happening in local and international trade is gathering momentum with CBN clearing the way for increased automation of hitherto manual processes within the economy of Nigeria.
  • In addition, the Covid-19 pandemic and the resulting drop in commodity prices and multiplier effect on foreign reserves of many African Nations gave rise to the CBN focusing more on Import Substitution strategy and providing finances for backward integration for critical companies operating in Nigeria.
  • Regionally, the recently launched AFcFTA and the attendant unveiling of the PAPSS platform is proof that African Countries are willing to increase intra-African trade and ease the challenges of looking for convertible currencies to pay for their Imports.
  • All the scenarios above dictates that a Trade Clients Solutions (TCS) staff must be able to provide a full suite of Trade Solutions to Clients of Citibank Nigeria.
  • The Trade Client Solutions (TCS) staff, must have close proximity to buying centres & behaviour.  
  • The staff will be responsible for originating (all Trade products including EAF & Structured Trades), structuring and executing deals.  
  • This staff (working within a team) will also champion acquisition and deepening wallet with our GSG/ PS/ TTLC/ CCB Trade clients in Presence & HMCs (ex-FI clients).
  • He/She will be assigned a list of Trade clients to be managed as an owner.

Some of the duties of  TCS staff are as follows:

  • Managing (end-to-end) the Clients’ Trade Products needs with a view to significantly growing share of wallet of the client customers’ trade business and the corresponding revenues.
  • Identifying trade opportunities in the Nigerian market and developing products and processes with a view to significantly encourage the customers to adopt Citdirect and other electronic methods and digitization initiatives.
  • This will enable straight-through processing thereby increasing the capacity of the bank to offer a better client experience and reduce operational costs to the bank and increase margins on trade products.
  • Develop partnerships with regulators and other stakeholders to enable Citi to obtain approvals and a quick understanding of various circulars issued by regulators impacting our trade clients.
  • Identify and aggressively drive growth and penetration of new trade platforms and payment systems in Nigeria.
  • Trade Products is one of the two key product groups in our Treasury and Trade Solutions business.
  • The digital transformation strategy of the firm, the aggressive push for digitization reforms across markets including Nigeria continues to accentuate the criticality of this role.
  • As clients transform their Trade Portfolio for efficiency and to meet the emerging and changing needs of their businesses, consistent with the macroeconomic environments, the need for innovative products will continue to be a critical element that underlies the quality of our engagement and relationship with our clients in the drive to grow share of wallet.

Responsibilities

  • New Product rollout including documenting business requirements, conceptualizing, development, implementation, piloting and market roll-out.
  • Manage (end to end) existing trade products to achieve revenue and other set goals
  • Interface with Relationship Managers, Implementation, Electronic Banking and Operations & Technology to obtain customer feedback and processing metrics that can aid in new product development and enhancement of existing products.
  • Promote the use of automation and play a role in industry-wide initiatives to increase adoption of PAPSS and other CBN/AFcFTA initiatives by Trade clients of Citi Nigeria.
  • Develop customized, efficient and cost-effective trade solutions for customers.
  • Manage Partnerships / Alliances related to the product suite.
  • Become a Subject matter expert responsible for successful knowledge transfer to internal business partners and guidance to Sales / Relationship Managers and other customer facing units in respect of devising marketing strategies (training, materials and support) to enable sales of trade products and conversion of the bank’s target market.
  • Competitive understanding of the marketplace, customer need identification and development of strategies and tactics to grow share and revenues for profitability
  • Implementation of Product Plans which encompasses: Product Offering Definition, Development, Testing and Launch, Marketing strategies, Pricing Strategies, Training, Operations and Tech Roadmap, Pricing Models, Sales and Distribution, Delivery Channels, Metrics and Performance Management., Capacity Planning etc.
  • Prepare and ensure Product Programs are approved in a timely manner.
  • Take full ownership for P& L for Trade Products.
  • Grow P&L for existing trade products as well as new introductions. Develop metrics for monitoring performance and institute a disciplined process for analysis and reporting at agreed frequency.
  • The replication of Citi’s global capabilities is a key requirement of this role. At least an episodic deal must be booked annually.
  • Increase trade assets and volume by at least 10% annually.
  • Manage products through an internal strategic partnership with Sales, Operations, Relationship Management, Legal, Financial Control, Treasury and other local and regional peers for the successful delivery of all products.
  • Establish strong market presence through membership and active participation in driving industry initiatives, become positive change agent throw enthronement of best practices leveraging on knowledge from other climes.
  • Risk Management for the Products (ownership of Rate, Credit, Regulatory and Operational Risk) and its management through the Product Program Process.

Qualifications
Education:

  • Minimum of a First Degree in a Numerate discipline.
  • MBA and/or professional accounting qualification is an added advantage
  • Candidates must also have a minimum of 10 – 12 years post-graduation experience, out of which at least 7 years must have been in the banking industry.

Experience:

  • At least 7 years of relevant experience
  • Working knowledge of product management, program management, and marketing
  • Good understanding of macro-economics, international trade and local business dynamics
  • Experience in Trade Product Management. Experience in an ICT related function, Fintechs is an advantage.
  • Good communication (written and verbal) and interpersonal skill
  • Project Management skills
  • Strong quantitative and analytical skills
  • Strong creative thinking capability, come up with solutions and innovations
  • Relationship Management skills
  • Good presentation skills
  • Self-starter.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Citi is an equal opportunity and affirmative action employer.
  • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review.

Cash and Trade Processing Representative 3

Job Req ID: 21347017
Location: Lagos, Nigeria
Job Family: Cash Management
Job Family Group: Operations – Transaction Services

Overview

  • Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility.
  • It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Job Description

  • The Teller is an entry level position responsible for assisting with the execution of branch activities, including the day to day delivery of client facing services and processing transactions in coordination with the Customer Service function.
  • The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

  • Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
  • Perform efficient and accurate banking transactions including managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash.
  • Identify referral opportunities for new products and services based on client’s financial goals.
  • Educate clients on digital and self-service opportunities offered by Citi.
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets.
  • Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed.
  • Maintain working knowledge of client accounts as well as new and existing products and services offered.
  • Complete processing activities related to compliance and control 
  • Assist new team members with procedural tasks
  • Contact internal and external customers on a frequent basis
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications
Education:

  • Bachelor’s Degree or equivalent

Experience:

  • 1 year of relevant experience
  • Pass basic induction and operations training

Success Profile:

  • You’ll have strong communication, planning and organizational skills which will benefit you and the team.
  • Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Citi is an equal opportunity and affirmative action employer.
  • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

SSA Cluster Franchise Governance Officer

Job Req ID: 21416400
Location: Lagos, Nigeria
Job Category: Compliance and Control
Job Family: Governance

Job Brief

  • The SSA Cluster Franchise Governance Officer is a key First Line of Defense role responsible for supporting the Cluster CAO with implementation of transformation initiatives, enhancing the risks and controls governance, franchise governance and business strategy implementation.

Job Description
Transformation:

  • Participate and/or coordinate implementation of assigned initiatives within the Transformation programs.

Strategy:

  • Work closely with the CAO in supporting the Cluster Head develop and implement the business strategy for the cluster
  • Support the CAO with strategic projects such as improving operational resilience, making risks and controls a strategic priority, growth initiatives, process re-engineering, and talent development

Franchise Governance:

  • Support the Cluster CAO in performing governance oversight for country franchise and legal entity management.
  • Ensure that Cluster governance framework (Including HMCs) complies with requirements and committees are run in accordance to applicable charters. Review evidence of compliance & escalate instances of non-compliance. Recommend changes, simplifications and optimization of the governance at Cluster level.
  • Oversight BRCC governance in the cluster, lead the preparation of the cluster Significant Issues deck and highlight Cluster matters for escalation to the EM BRCC.
  • Oversight CCC governance in the cluster and ensure the standard maintained is in line with the Citi Governance Policy requirements.
  • Coordinate and maintain cluster inventory of charters, governance documents and reporting for the Cluster.
  • Scorecards – review of source data providing update and follow up on red and amber items for the Cluster.
  • Support CAO in IFM/Franchise Management Coordination for the Cluster, if required.
  • Oversight Board Governance in the Cluster to ensure consistent standard

Risk and Controls:

  • Oversight of activities related to GRC. Support to and coordinate FGO team during monitoring/testing activities, MCA, Control Performance Assessment and Quarterly and Annual Risk Assessments coordination (QRAs, ARAs).
  • Oversight of SSA Issue Management, coordination of Escalations for SSA cluster and support of remediation efforts in conjunction with 2nd Line of defence and other partners.
  • Oversight of SSA Cluster Operational Risk controls, issues, remediation efforts and controls enhancements.  Includes Data Governance
  • Oversight third party management and coordinate lessons learnt reviews at cluster level.
  • Oversight and provide regular feedback to CAO on Compliance Risk controls, issues, remediation efforts and controls enhancements. Risk oversight, including AML, Sanctions, Conduct.
  • Oversight of cluster operational resilience activities, including continuity of business and cyber exercise, in conjunction with responsible teams
  • Oversight the NPAC / PAP process, if required
  • Oversight and best practices implementation of country scenario plan
  • Oversight of ICAAP process in the cluster in conjunction with Risk and Business
  • Audit Management & independent review coordination in conjunction with ICRM

People Management:

  • Manage assigned resources under the FGO structure within the CAO organization
  • Subject matter expert for the cluster on Risk, Controls and Governance

Development Value:

  • The position provides a very wide scope of activities and geographic coverage with frequent interaction with senior management of all product, coverage and functional lines.
  • In addition to this exposure, the position provides learning opportunities for leadership across a diverse set of countries with a wide range of management challenges.

Requirements

  • Graduate / Postgraduate Degree in Business Administration, Legal and/or Finance.
  • At least 15 years of experience in the Financial Services Industry, preferably with experience in corporate governance, enterprise risk management, consulting, project management, compliance and/or legal
  • Up-to-date understanding of key risk management and corporate governance concepts.
  • General understanding of financial institutions framework and applicable regulation.
  • Knowledge of the financial services industry, including businesses, products and risk management processes. Citi-specific knowledge is a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Citi is an equal opportunity and affirmative action employer.
  • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review

Relationship Manager

| Job Req ID: 22441799 | Location: Lagos, Nigeria | CitiBank Nigeria
Job Category: Institutional Banking
Job Family: Corporate Banking

Overview

  • The Global Subsidiaries Group serves a select number of the world’s leading multinational companies.
  • Our bankers are relationship managers who build and grow our long-term relationship with these clients. They orchestrate the delivery of Citi’s vast global product platform and develop integrated financing strategies, by acting as a primary point of contact with the clients, and by working closely with Citi’s Banking, Capital Markets & Advisory, Risk, Compliance, Treasury & Trade Services and Markets & Securities Services divisions.
  • This is a Relationship Management role within the Global Subsidiaries Group (GSG) with responsibility for managing Citibank’s relationship in the GSG team
  • The candidate would cover corporate clients across different industries, becoming an integral part of the Global Subsidiaries Group team and responsible for business development in assigned markets, industries and geographical locations within Nigeria

Job Purpose

  • The principal purpose of the position is to facilitate a focused and orderly interface between GSG’s customers, all the product and service groups in order to maximize revenues from customer relationships.

Key Responsibilities

  • Develop and implement continuous (independent and joint) calling programs and interactions/discussions with assigned accounts and on prospective clients to create a continuous flow of incremental business opportunities.
  • To deliver client revenue growth in line with assigned goals.
  • Communicate frequently with and leverage the regional and global GSG Relationship Management network of senior managers and RMs and other global and regional partners both to win and retain business and also to effectively fulfil regional and global Relationship Management initiatives and directives.
  • Credit process initiation, including proposal preparation, loan administration and remedial action as required, working in partnership with the Parent Account Relationship Management Team, Regional Account Management Teams, Control Units and relevant Citi network partners.
  • Prepare quarterly credit call memo for all assigned relationships.
  • Negotiation of loan/credit terms and conditions, pricing determination for various products, closing of transactions and follow up after sales.
  • Understand the bank’s credit culture, adhere to credit policies and guidelines, and document and justify exceptions, where appropriate.
  • Responsible jointly with Risk/analyst for initial, annual and interim credit review of all assigned relationships credit.
  • Ensure the consistent, professional delivery of client management disciplines including: KYC/AML, account plans, call reporting, lead generation, CRM Usage – pipeline management, oversight for implementation rollout, and relationship reviews.
  • Strategizing with Product and Client Delivery partners on information learned from clients in order to help drive product enhancement, innovation and client satisfaction
  • Creating robust client account plans
  • Ensuring effective communication across the regional and global RM team (e.g. call reports, CRM, e-mails)
  • Managing sales process from idea generation to mandate
  • Putting together working groups and driving the deal process
  • Driving client communications including RFP responses and pitch books
  • Lead and Work closely with Citi service in providing account management and customer service to key customers.
  • Responsible for achieving revenue goals from assigned relationships in the most cost effective manner.
  • Provide ongoing market insights to clients, from Citi’s rich repertoire.
  • Maintain asset quality to avoid delinquent or impaired asset portfolio.

Development Value:

  • Opportunity to work in a large and complex organization with a demanding customer base and in a challenging and changing business environment.
  • Exposure to an open and multicultural working environment.
  • Exposure to the full Citi scope of products used by our corporate clients and opportunity to develop a sound knowledge of Citi’s core product range (Loans, FX, Cash and Trade, etc.).
  • Opportunity to develop a thorough understanding of the extensive business Citi does with our corporate clients.

Business Relationships
Internal:

  • Frequently interact with Citi service and O&T in general and Parent Account Management teams of assigned relationship
  • Frequently interact with TTS to achieve high credit cross sell ratio by actively selling cash management and trade products.
  • Frequently interact with Risk and CRMS to maintain acceptable credit quality of assigned relationship.
  • Frequently interact with Fixed Income, Corporate Finance, EAF and other product units to generate structured customer solutions and incremental risk   assets

External:

  • Frequently interact with relevant customers and TM prospects to generate incremental business for the bank.
  • Keep abreast of regulatory/market changes and its impact on the business.

Person Specification
Qualifications:

  • A B.Sc / B.A Degree.
  • A postgraduate degree and relevant professional qualifications will be an added advantage.

Skills & Experience:

  • 15 years post-graduation experience out of which 10 years must have been in the banking industry and at least 3 years must have been on the Senior Manager or its equivalent grade.
  • Experience in at least three major areas of banking.
  • Credit and financial analysis experience
  • Customer management and negotiation skills
  • Ability to recognize and exploit business opportunities
  • Strong Analytical skills
  • Must be pro-active, with attention to detail and timeliness in delivery of work output
  • Information resourcefulness
  • Strong verbal and written communication skills.

Thinking Complexities:

  • Understanding the impact of constant regulatory changes on customers businesses and in converting them to business opportunities
  • Ability to optimally coordinate the activities of the different units within the bank in order to deliver good quality service to the customer.
  • Designing strategies and products to enable Citibank  stay ahead of competition
  • Ability to convince customers to adhere to high compliance/ethical standards of Citibank for transaction processing in a compliant environment.
  • Problem loan recognition capability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Europe, Middle East and Africa Analyst Program (EMEA, Full-Time Analyst)

Job Title: Europe, Middle East and Africa Analyst Program (EMEA, Full-Time Analyst) | Citibank Nigeria Limited (CNL)

Req ID: 80014104
Location: Lagos, Nigeria
Job Category: BCMA Capital Markets, BCMA Corporate Banking, BCMA Investment Banking, Operations, Treasury and Trade Solutions

Description
You’re the brains behind our work:

  • Citi’s Europe, Middle East and Africa regional business is looking for full-time Analysts to join the team in various locations across the region.
  • The EMEA Analyst Program begins in July with a 4-week training program. Formal training begins with an orientation and induction sessions providing an overview of Citi, followed by classroom training sessions.
  • Analysts have the opportunity to meet representatives from the teams that make up the both banking and operational divisions within Citi.
  • The classroom training program are followed by 4 x 3-month rotations across various functions of Citi.
  • The link you have selected is for the Europe, Middle East and Africa Analyst Program within Nigeria

Your time here will look something like this:

  • The jobs that you will do and the responsibilities that you will be given will be as varied as your rotations. Below are some examples of the tasks the Analyst may be performing during their rotations.
  • These are only examples – you will also often find yourself working on unique projects and process improvements.

Banking Divisions:

  • Source and create pitch and marketing material, liaising with product partners and the Bankers.
  • Maintain regular and frequent dialogue with product partners to assist with relationship maintenance
  • Produce and update client plans in conjunction with product partners and bankers.
  • Collaborate within the team to manage the portfolio and individual client risk.
  • Interact with Citi’s network around the region.
  • Track market developments across the region and share geopolitical, economic and banking industry trends that may affect the business with a consultative approach.
  • Prepare and analyze financials while ensuring actuals and run-rated projections meet the business plans.

Operations:

  • Develop a good understanding and appreciation of the operations processes. Understand the functions carried out within the subunits of operations.
  • Understand workflow, key controls and key risks linked to various products. Accurately evaluate risks as they relate to key business objectives. Assess the effectiveness of key controls.
  • Develop an understanding of the impact of regulatory and financial impacts on the organization.

We provide you with the knowledge and skills you need to succeed.

  • During your 4-week training program you will receive an in-depth education on a variety of topics to learn the fundamentals of the analyst role and introduce you to Citi’s culture.
  • We are open to your degree background as we will provide you the training you require to excel.
  • By the end of the program, Analysts will have the opportunity to take advantage of internal mobility opportunities and grown their corporate career.

Job Requirements
We want to hear from you if:

  • You have completed your University Degree or will complete it prior to June 2022
  • You have a minimum grade of 2:1, a minimum GPA of 3.0 out of 4.0 or equivalent in any degree discipline
  • You are fluent in English
  • You have less than 3 years of work experience
  • You must have completed one year of National Service (if applicable, please upload your NYSC certificate)

Who we think will be a great fit:

  • A dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to make an impact on the corporate level. We value diversity and so do you.

We’ll also be looking for the following:

  • Commitment to personal growth and career development, a strong desire to learn, and success in team environments
  • Knowledge of the global or domestic business landscape is a plus, but not required
  • Strong communication, planning, and organizational skills
  • Desire to develop a deep understanding of the financial industry
  • Unquestioned commitment to integrity ethical decision-making

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • If you meet the criteria above, we encourage you to apply promptly as the program will start in June 2022.
  • Attach your updated CV, full academic transcript and ID or passport copy.

Technology Lead Business Analyst

Job Req ID: 21298313
Location: Lagos, Nigeria
Job Category: Compliance and Control
Job Family: Business Analysis / Client Services
Job Family Group: Technology

Job Description

  • The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team.
  • The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities

  • Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT.
  • Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions.
  • Support system change processes from requirements through implementation and provide input based on analysis of information.
  • Consult with business clients to determine system functional specifications and provides user and operational support.
  • Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment.
  • Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

  • Education: Bachelor’s Degree / University Degree or equivalent experience.
  • Minimum of 15 years post-graduation work experience, minimum of 10 years’ experience in banking, and 3yrs. as Senior Manager/equivalent, with experience in at least 3 three (3) major areas of banking operations.
  • Experience in data analysis with intermediate/advanced Microsoft Office Suite skills.
  • Proven interpersonal, data analysis, diplomatic, management and prioritization skills.
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven ability to manage multiple activities and build/develop working relationships.
  • Proven self-motivation to take initiative and master new tasks quickly
  • Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Citi is an equal opportunity and affirmative action employer.
  • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities.
  • If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

SSA Cluster Franchise Governance Officer | Jobs at Citibank

| Citibank Nigeria Limited (CNL) | Job Req ID: 21400708
Location: Lagos, Nigeria
Job Category: Compliance and Control
Job Family: Governance

Job Description

  • The SSA Cluster Franchise Governance Officer is a key First Line of Defense role responsible for supporting the Cluster CAO with implementation of transformation initiatives, enhancing the risks and controls governance, franchise governance and business strategy implementation.

Transformation:

  • Participate and/or coordinate implementation of assigned initiatives within the Transformation programs

Strategy:

  • Work closely with the CAO in supporting the Cluster Head develop and implement the business strategy for the cluster
  • Support the CAO with strategic projects such as improving operational resilience, making risks and controls a strategic priority, growth initiatives, process re-engineering, and talent development.

Franchise Governance:

  • Support the Cluster CAO in performing governance oversight for country franchise and legal entity management
  • Ensure that Cluster governance framework (Including HMCs) complies with requirements and committees are run in accordance to applicable charters.
  • Review evidence of compliance & escalate instances of non-compliance.
  • Recommend changes, simplifications and optimization of the governance at Cluster level
  • Oversight BRCC governance in the cluster, lead the preparation of the cluster Significant Issues deck and highlight Cluster matters for escalation to the EM BRCC
  • Oversight CCC governance in the cluster and ensure the standard maintained is in line with the Citi Governance Policy requirements
  • Coordinate and maintain cluster inventory of charters, governance documents and reporting for the Cluster.
  • Scorecards – review of source data providing update and follow up on red and amber items for the Cluster
  • Support CAO in IFM/Franchise Management Coordination for the Cluster, if required
  • Oversight Board Governance in the Cluster to ensure consistent standard

Risk and Controls:

  • Oversight of activities related to GRC. Support to and coordinate FGO team during monitoring/testing activities, MCA, Control Performance Assessment and Quarterly and Annual Risk Assessments coordination (QRAs, ARAs)
  • Oversight of SSA Issue Management, coordination of Escalations for SSA cluster and support of remediation efforts in conjunction with 2nd Line of defence and other partners
  • Oversight of SSA Cluster Operational Risk controls, issues, remediation efforts and controls enhancements. Includes Data Governance
  • Oversight third party management and coordinate lessons learnt reviews at cluster level
  • Oversight and provide regular feedback to CAO on Compliance Risk controls, issues, remediation efforts and controls enhancements. Risk oversight, including AML, Sanctions, Conduct
  • Oversight of cluster operational resilience activities, including continuity of business and cyber exercise, in conjunction with responsible teams
  • Oversight the NPAC / PAP process, if required
  • Oversight and best practices implementation of country scenario plan
  • Oversight of ICAAP process in the cluster in conjunction with Risk and Business
  • Audit Management & independent review coordination in conjunction with ICRM.

People Management:

  • Manage assigned resources under the FGO structure within the CAO organization
  • Subject matter expert for the cluster on Risk, Controls and Governance

Requirements

  • At least 15 years of experience in the Financial Services Industry, preferably with experience in corporate governance, enterprise risk management, consulting, project management, compliance and/or legal
  • Graduate / Postgraduate degree in Business Administration, Legal and/or Finance
  • Up-to-date understanding of key risk management and corporate governance concepts
  • General understanding of financial institutions framework and applicable regulation
  • Knowledge of the financial services industry, including businesses, products and risk management processes. Citi-specific knowledge is a plus.

Development Value:

  • The position provides a very wide scope of activities and geographic coverage with frequent interaction with senior management of all product, coverage and functional lines.
  • In addition to this exposure, the position provides learning opportunities for leadership across a diverse set of countries with a wide range of management challenges.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Citi is an equal opportunity and affirmative action employer.
  • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities.
  • If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

Payments Product Manager – AVP

| Citibank Nigeria Limited (CNL) | | Job Req ID: 21379324 | Location: Lagos, Nigeria
Time Type: Full time
Job Category: Product Management and Development
Job Family Group: Product Management and Development
Job Family: Market Segments and Services

Job Description

  • The payment landscape in Nigeria is fast evolving, driven in many parts by nascent technology, regulation, innovation and entry of dynamic non bank participants into the marketplace.
  • These changes have catalysed the modernization of the Financial Market Infrastructure and the concomitant digitzation of traditional payment products. It has equally fuelled growth in Alternative Payments including Mobile Payments services and E-Commerce and recently open banking and digital currencies.
  • To take advantage of these changes, clients are also aggressively recalibrating their business models and adopting new products and solutions that introduce efficiencies, visibility and control.
  • These factors come together to create a dynamic, competitive and challenging market place that requires undiluted focus of a Payment product manager in order for Citi to maintain and grow wallet share and position as a leader in the Payment space.
  • This role will report to the TTS Head and will work actively with the SSA Payment Product Manager and partners in the region to provide subject matter expertise support to the cash management product team in the country. It is a critical partner to the Corporate & FI sales organization in providing content and expertize in deal structuring / commercialization.

Its functions also include:

  • Managing (end-to-end) the bank’s payment products with a view to significantly growing share of wallet of our customers’ cash management business and the corresponding revenues.
  • Identifying payment opportunities in the Nigerian market and develop products and processes with a view to significantly encourage the customers to adopt electronic payment methods and digitization initiatives. This will enable straight through processing thereby increasing the capacity of the bank to offer payment services to its customers, reduce operational costs to the bank and increase margins on payment products.
  • Develop partnerships with payment service providers to enable Citi indirectly access mass payment flows and opportunities in non-target market segments of the system.
  • Identify and aggressively drive growth and penetration of new payment channel opportunities in Nigeria. Introduce, deploy and drive penetration of file services to improve Citi’s payment proposition.

Responsibilities

  • New Product rollout including documenting business requirements, conceptualising, development, implementation, piloting and market roll-out.
  • Manage (end to end) existing payment products to achieve revenue and other set goals
  • Interface with Relationship Managers, Electronic Banking and Operations & Technology to obtain customer feedback and processing metrics that can aid in new product development and enhancement of existing products.
  • Promote the use of alternative payment methods and play a role in industry-wide initiatives to develop electronic payment systems in Nigeria including implementation and rollout of the bank’s Mobile payment services.
  • Develop customised, efficient and cost-effective payment solutions for customers.
  • Manage Partnerships / Alliances related to the product suite.
  • Subject matter expert responsible for successful knowledge transfer to internal business partners and guidance to Sales / Relationship Managers and other customer facing units in respect of devising marketing strategies (training, materials and support) to enable sales of payment products and conversion of the bank’s target market.
  • Competitive understanding of the market place, customer need identification and development of strategies and tactics to grow share and revenues for profitability.
  • Implementation of Product Plans which encompasses: Product Offering Definition, Development, Testing and Launch, Marketing strategies, Pricing Strategies, Training, Operations and Tech Roadmap, Pricing Models, Sales and Distribution, Delivery Channels, Metrics and Performance Management., Capacity Planning etc.
  • Prepare and ensure Product Programs are approved in a timely manner.
  • Take full ownership for P& L for Payment Products.
  • Grow P&L for existing payments channels as well as new introductions. Develop metrics for monitoring performance and institute a disciplined process for analysis and reporting at agreed frequency.
  • The replication of Citi’s global capabilities is a key requirement of this role. By way of innovation, introduce and convert at least 2 clients to use a new channel annually into the next 3 years.
  • Grow payment volumes across established channels by 50% annually.
  • Manage products through internal strategic partnership with Sales, Operations, Relationship Management, Legal, Financial Control, Treasury and other local and regional peer for successful delivery of all products.
  • Establish strong market presence through membership and active participation in driving industry initiatives, become positive change agent throw enthronement of best practices leveraging on knowledge from other climes.
  • Work towards achieving harmony in payment capability across all channels.
  • Risk Management for the Products (ownership of Rate, Credit, Regulatory and Operational Risk) and its management through the Product Program Process.

Other Responsibilities:

  • Work closely with Technology, Operations and Coverage teams to drive timely, cost effective and high-quality Delivery of strategically aligned product solutions
  • Partner with Finance to evaluate investments in product development, and monitor and control billing/revenue, expenditure, and benefits realization
  • Work closely with global and regional product teams to develop and refine the strategy of product solutions, go to market approach, and Delivery model.
  • Work with product control functions to ensure that all relevant documentation (eg product Approval Program) and processes are strictly adhered to and part of the management fabric of the product business
  • Coordinate planning and other related activities for launching of new capabilities and functionalities across Technology, Operations, implementations, and regional teams.
  • Work closely with the coverage teams, and core product teams to ensure that demands of the White-Label clients are well understood.
  • develop an action plan to address VOC (Voice of the Client) feedback. Partner with cross-functional and coverage teams to execute.
  • Invest time to keep track of Competition, market Trends, new Technologies
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

  • First Degree in a numerate. MBA is an added advantage.
  • Candidates must also have a minimum of 15 years postgraduation experience, out of which at least 10 must have been in the banking industry and at least 2 as Assistant General Manager.

Education:

  • Bachelor’s Degree / University Degree, Master’s Degree preferred.

Job Requirements:

  • The Payments Product Manager is an exciting opportunity for an individual who has experience in the Fintech / Banking payment space.
  • The role requires an individual with a strong background and experience in IT / Engineering with a bias to Payments / Financial services in banking and the Fintech Industry. Exposure to and experience in new technologies such as APIs, Blockchain and Distributed Ledger Tech(DLT) is considered a key advantage. As per CBN requirements- the individual requires a minimum of 15 years experience of which 10 years must be in banking and 2 years as an AVP.
  • This role requires a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness.
  • There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
  • Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Technical Competencies:

  • Demonstrates a sound knowledge of Payments product range, including alternatice payment methods.
  • Demonstrates a full appreciation for product launch best practices, product risk management, Payment System Risk Management etc.
  • Strong Product management and analytical skills.
  • Familiar with innovation strategies.
  • Strategic Communication and Influencing.
  • Builds strong and lasting relationships with clients and partners.
  • Navigates internal and external networks to drive value for clients and the Firm.
  • Identifies cross-sell / multi-product solutions that optimize client experience and meet returns.
  • Inspires, Catalyzes and informs through all communications, written, verbal or virtual.
  • Leverages social media and digital solutions as appropriate.
  • Demonstrates high curiosity & creativity when seeking new customer value propositions to meet unmet customer needs.
  • Demonstrates the ability to communicate & motivate upwards, across and into teams in motivating attention and action.

Risk, Finance and Controls:

  • Familiar with Citi’s risk culture, risk and finance frameworks and their application at a legal entity, cluster and country level.
  • Sound understanding of credit, interest rate, liquidity, operational, reputation, strategic and compliance risks.
  • Demonstrates expertise, balance and pragmatism to ensure solution delivery is done with the highest respect for safety and soundness.
  • Promotes and embodies a culture of a strong controls.
  • Demonstrates ability to generate, evaluate and execute optimization strategies

Governance and Culture:

  • Familiar with Citi’s franchise governance frameworks and ensures timely issue escalation.
  • Creates alignment between the global strategy and local execution.
  • Strengthens relationships with external stakeholders, including regulators.
  • Is able to articulate the organizational culture and adapt it to the local contextHolds self and others accountable to working in a manner that is team oriented, collaborative, and responsible

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Citi is an equal opportunity and affirmative action employer.
  • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
  • View the “EEO is the Law” poster. View the EEO is the Law Supplement.

Business Unit Manager – Markets

Job Req ID: 21401660
Location: Lagos, Nigeria
Job Category: Business Strategy, Management & Administration
Job Family Group: Business Strategy, Management & Administration
Job Family: Business Administration

Job Description

  • Africa Markets is growing and becoming a strategical region. Given the expansion of Markets activities in Africa and the increasing regulatory focus around control-related tasks this role is critical to maintaining a robust control environment across multiple desks and businesses.
  • The Business Manager is responsible for various risk, control and administrative activities and will also be required to work on an enhanced Governance and Oversight Framework. This will include assisting with implementing risk and control initiatives such as preventative controls, data quality, valuations, managing external audits, addressing legal entity and regulatory issues and business continuity activities.
  • Due to enhanced regulatory scrutiny, the Business Manager will have responsibility for ensuring legal vehicle controls are in place to support the Head of Markets. The role is to assist in business growth through maintaining a sound control environment, facilitating new business initiatives, product expansion and driving technology change within the business.
  • This role requires extensive liaison with multiple functions within the business and support functions at all levels, including Risk, Finance, Legal, Compliance and Operations and Technology as well as liaison with other Markets Businesses and Legal Vehicles.
  • To accomplish these objectives the candidate will need a diverse and wide range of skills and knowledge / expertise, as well as excellent interpersonal and communication skills to ensure alignment across Function, Product and Geography. The Business Manager coordinates and manages activities such as the tracking of business financials, employee headcount and other administrative needs as necessary including ad hoc projects as needed.
  • The role will be based in one of the Africa countries and will report to the Africa Business Unit Manager.

Responsibilities

  • Partner with local and regional business management team to ensure alignment of business goals
  • Assist leadership and stakeholders with developing projects, determining strategies, and defining/providing metrics
  • Liaise with regional and product partners on relevant control and regulatory updates, especially items for escalation and mgmt. awareness
  • Proactively manage the outstanding issues and CAPs to resolution or mgmt. reporting across product, country and cluster.
  • Implement and maintain a robust escalation framework to ensure relevant stakeholders are apprised of issues
  • Support country and cluster Markets heads in their oversight of the risk & control framework
  • Keep up to date on regulatory obligations and deliverables, incorporating relevant functional and product partners
  • Ensure robust oversight of Markets issues pertaining to legal entity requirements
  • Advance control framework including executing Manager’s Control Assessment testing, operational loss processes, and corrective actions
  • Prepare materials, record minutes, and follow-up as needed on items for business committees and/ or regular business meetings
  • Seek out sources, track, consolidate and analyze ad-hoc and regular business requests
  • Drive implementation of business-driven projects across functions, working closely with relevant senior leadership
  • Provide input into and recommend technology change, process improvements and control framework enhancements
  • Seek out and ensure corrective actions are implemented for control related issues and remedial action is taken
  • Communicate business knowledge, product knowledge, and requirements to business and internal support functions
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • The job may require limited travel.

Qualifications

  • Bachelor’s Degree / University Degree or equivalent experience
    Master’s Degree preferred
  • 5+ years of relevant experience
  • Experience with foreign exchange and/or interest rate products preferred
  • Demonstrated expertise of Microsoft Office product suite; basic macro coding experience and proficiency in Microsoft Access and PowerPoint preferred
  • Consistently demonstrates clear and concise written and verbal communication skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Liquidity Management Services, SSA Governance Product Manager – AVP

Job Req ID: 21417468
Location: Lagos, Nigeria
Job Category: Product Management and Development
Job Family: Market Segments and Services

Position Objective

  • Have a holistic understanding of the Liquidity Management Services business and aid in putting together materials relating to business drivers, business performance and understanding movements in these drivers.
  • Execute business strategy to support organic growth targets. The candidate will also be responsible for the day-to-day management of control drivers.
  • Deliver the position objectives including Overdraft process management and other Governance related issues.
  • Partner with in-country product managers, in-country teams and regional teams to build and maintain strong partnerships and ensure full alignment.
  • Collaborate with Operations and Technology to ensure the proper delivery of objectives within acceptable standards and re-engineer existing processes to build efficiency.
  • Grow the underlying business drivers – maximizing returns while controlling risk.
  • Share best practices across geographies.

Key Responsibilities

  • Regular interaction with the in-country product and cash teams and acting as subject matter expert across LMS Governance issues.
  • Monthly tracking of Hedges/ LP to ensure that any gaps are immediately identified and corrected through close interaction with the country teams.
  • Work with the LMS cluster head to ensure accuracy of the NRFF model output vis-à-vis revenue numbers shown month on month.
  • Drive the end-to-end LMS assets process including working with the Regional, Product and Banking teams to ensure compliance with the Risk Acceptance Criteria (RAC), address RAC exceptions, weekly reporting, risk systems reconciliation, inactive accounts and address escalated client accounts.
  • Ensure standardization of LMS offerings to minimize process disparities and capability gaps across the entire set of countries in the cluster
  • Assist in preparing monthly reporting metrics for the LMS business
  • Continuous improvement of LMS Governance process, including finding a long-term solution to better manage the interest maintenance process.
  • Continuous monitoring of the LMS Overdrafts to ensure that there are no build-ups, and any significant adverse movements are captured on an immediate basis, corrected and escalated as appropriate.
  • Lead libor/ RFR migration and ensure LMS adherence to global objectives.
  • Ensure standardization of LMS offerings to minimize process disparities and capability gaps across the entire set of countries in the cluster.
  • Deliver on balance sheet objectives relating to RLAP and ensure SSA delivers the targeted RLAP score, guiding geographies on the improvement of this key LMS metric.
  • Work with in-country teams to ensure full compliance and timely delivery of LMS ARCM rollouts, MCA testing and CAPs.
  • Work as a project manager on 2-3 cluster-wide initiatives across the SSA cluster.
  • Work effectively with SSA cluster head for the rollout of related LMS product offerings.
  • Create expertise in client demos on LMS related systems like Interactive Solutions.

Knowledge / Experience

  • Experience in banking with relevant exposure to the Liquidity Management Services business.
  • Good understanding of business drivers.

Development Value:

  • Business Management skills.
  • Exposure to all-around LMS aspects.
  • Direct exposure to senior management – TTS heads, Regional partners etc.
  • Leadership, Management and Team engagement.

Skills:

  • Excellent Analytical and Problem-solving skills.
  • Project Management skills and ability to manage deadlines.
  • Excellent written and oral communication skills.
  • Ability to be resilient in the closure of objectives and follow through effectively.
  • Excellent presentation skills.

Competencies:

  • Professional disposition and customer-focused attitude towards both internal and external customers.
  • Ability to work with multiple organizations and stakeholders, including Senior Management.
  • Ability to cope under pressure, multitask and exude a high level of personal integrity.
  • Teamwork (given cross-functional and multiple geography interactions).
  • Client relationship skills (Given extensive internal/ external client interaction requirement).
  • Organizational Skills (Ability to navigate through the Citi ops/tech/product/sales hierarchies to get the work done).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Citi is an equal opportunity and affirmative action employer.
  • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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