Client Experience Officer at a Fashion House


Job Title: Client Experience Officer | Fashion House | Location: Magodo, Lagos

Job Description

  • Understand customers’ needs.
  • Know your products.
  • Keep a sales and business development perspective. Ability to spot opportunities and conscious of closing deals/selling.
  • Offer a solution to customers’ enquiries. If not available, proffer alternatives.
  • Encourage referrals from customers.
  • Meet sales goals and target as determined by the management
  • Work closely to share ideas and strategies on how to improve the business with management
  • Manage the store’s handles on social media to interact effectively with customers

Client Relationship:

  • Ensure online customers consistently experience “wow” service.
  • Be an ambassador for the brand and always portray a positive attitude and energy when attending to clients and delivering service.
  • Ensure online customers are fully satisfied with service rendered.
  • Put a call through to customers to gather feedback on their experience and orders.


  • Minimum of HND with 1-2 years experience in a similar position
  • Must reside around the store’s location
  • Must be proficient with internet and Social Media
  • Training on customer service would be an advantage

Skills Required:

  • Strong organizational skills
  • Excellent selling skills
  • Good communication and interpersonal skills
  • Great negotiation skills
  • Intelligence gathering skills
  • Must be self-motivated and fun loving
  • Ability to work extended hours when necessary

Official Working Hours:

  • Monday – Friday: 9am – 6pm
  • Saturday: 10am – 4pm
  • Public Holidays: As advised


  • N50,000 monthly.

Application Closing Date
11th September, 2020.

Method of Application
Interested and qualified candidates should send in their Applications typed on the body of an email with CV as PDF or Word document to: [email protected] using the “Job Title” as the subject of the email.


  • Interview holds shortly after for shortlisted candidates who should be available then and resume immediately if successful.
  • Subject of the email must be position applied for as stated on the advert to be considered.