Client Service Officer at Norrenberger Financial Institution


Title: Client Service Officer | Location: Abuja (FCT)  | Type: Contract | Norrenberger

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Norrenberger is a Non-bank financial institution with components licensed by the CBN and SEC to provide financial advisory, fund and investment management, and foreign exchange services to her clientele.

Role Summary

  • Coordinate all front desk activities including answering all incoming calls and redirecting appropriate unit, receiving of mails and answering client enquiries.

Duties and Responsibilities

  • Develop consistent service standards, ensuring that clients have confidence in Organization’s understanding of their individual requirements and accounts.
  • Provide operational support to the sales process where appropriate
  • Deliver front-line service to clients and related third parties, including fielding and responding to client queries and ensuring agreed periodic service deliverables remain on track throughout the client lifecycle.
  • Develop proactive operational service plan for clients, aligned to Organization’s strategy and client needs while monitoring and managing the health of the client service experience.
  • Assist in Ad hoc business development activities by acting as a subject matter authority and providing insight into Organization’s products and service offerings.
  • Post-sales client relationship management, supporting business development executives in maintaining relationships with existing clients through high quality client service delivery.
  • Other Client Services related duties/responsibilities as assigned by the Unit Head.
  • Coordinate all front desk activities including answering all incoming calls and redirecting them when needed, welcoming guests, etc.
  • Receive letters, packages and send them to appropriate staff.
  • Prepare and manage outgoing mails.
  • Effectively answer and manage clients’ enquiries and/or complaints.

Requirements

  • Interested candidates should possess a Bachelor’s Degree
  • 2 – 3 years work experience.

Application Closing Date
10th June, 2021.

Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the Title as the subject of the email.