GentRoyal Koncepts is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Client Service Specialist
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our -Product, Sales and Marketing teams.
- Assist in training junior Customer Support Representatives.
- Experience as a Customer Support Specialist or similar CS role.
- Familiarity with our industry is a plus.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- BSc in Information Technology or relevant diploma.
Application Closing Date
30th May, 2020.
How to Apply
Interested and qualified candidates should forward their CV to: gentroyalKoncepts@gmail.com using the “Job Title” as subject of the email.