Client Service Specialist Job at GentRoyal Koncepts

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GentRoyal Koncepts is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Client Service Specialist

Location: Delta

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat.
  • Identify customer needs and help customers use specific features.
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Monitor customer complaints on social media and reach out to provide assistance.
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share with our -Product, Sales and Marketing teams.
  • Assist in training junior Customer Support Representatives.

Requirements

  • Experience as a Customer Support Specialist or similar CS role.
  • Familiarity with our industry is a plus.
  • Experience using help desk software and remote support tools.
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities.
  • Patience when handling tough cases.
  • BSc in Information Technology or relevant diploma.

Application Closing Date
30th May, 2020.

How to Apply
Interested and qualified candidates should forward their CV to: gentroyalKoncepts@gmail.com using the “Job Title” as subject of the email.