Job Title: Collections Officer | OTP Internet Technology (9Credit) | Location: Ikeja, Lagos
OTP Internet Technology (9Credit) is a Fin-tech company that provides simple access to loans at anytime and anywhere via an online process.
- Monitor accounts to identify overdue payments
- Make calls to customers about their loan repayments
- Advise customers on their various payment options and inform them of further actions that may be taken to collect overdue debts
- Negotiate payment plans and schedules
- Conduct collections process on each customer that includes, phone calls, emails and text messages
- Develop collection methods that brings in revenue and ensure full repayment of loans
- Process payments and refunds
- Keeping accurate records and reports on collection activities
- Minimum of B.Sc. / HND / OND in a related field
- Tech-savvy with working knowledge of Microsoft packages
- Goal oriented so as to meet daily targets
- Excellent communication skill (written and oral)
- Patience, ability to manage stress and negotiation skill.
- Open to working on Saturdays
- Customer service training / experience
- Minimum of 1 year of experience in similar role
Application Closing Date
30th September, 2020.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the “Job title” as subject of the email.