Collections Officer at Winock

Title: Collections Officer | Location: Abuja (FCT) | Winock


  • We are seeking for a committed and proactive collections officer to liaise with customers on debt recovery management.
  • The ideal candidate will have worked in a similar role in the past and will be highly fluent in written and verbal English and pidgin. The role reports to the Collections supervisor.


  • Receive list of new customers from the Accounting team first thing in the morning and add the new customers to the collections list.
  • Send daily payment reminder text message to all debtors.
  • Proactively make daily payment demand calls to debtors that had been previously reached, promised to pay but failed to pay on the promised day
  • Proactively make daily payment demand calls to debtors that have missed their due payment the previous day
  • Ensure that all debtors have been called before the end of each day
  • Constantly monitor the collections list to ensure that customers do not owe beyond the agreed payment date
  • Daily input clear and easy to understand status update comments for each debtor on the collections list
  • Update category of debtors daily to enable Collections supervisor to determine customers that need to be visited
  • Provide daily clear and easy to understand reports to Collections supervisor and Accounting team
  • Provide insights and suggestions to the supervisor on how the collections process can be improved
  • Provide daily list of debtors that are due for visitation to the Repossession team
  • Follow up daily with the repossession team to ensure that debtors have been visited
  • Be the bridge between the Repossession and Accounting team on customer communications.
  • Proactively provide timely insight to the Collections supervisor on challenges faced by the Collections team as a result of inefficiencies in other departments

Qualifications and Experience

  • Minimum second class upper B.Sc / BA / HND in Business Administration, Social Sciences, Banking, Accounting, Finance or related fields.
  • Minimum 2 years’ demonstrable experience working as a collections officer or loan. officer for a respectable micro-finance bank or similar organisation.
  • Professional qualifications will be highly advantageous.

Required Knowledge:

  • Good working knowledge of debtor and recovery management.
  • Good knowledge of micro-finance.
  • Past experience using excel or similar program is essential.
  • Past experience using Microsoft word or similar program is essential.
  • Strong verbal and written communications skills in English and Pidgin is essential.
  • Good working knowledge is mathematics is essential.
  • Strong attention to detail is essential.
  • Knowledge of Accounting software such as Quickbooks or BankOne will be highly advantageous.

Required Cultural Attributes:

  • Commitment to Winock’s vision and mission.
  • Ability to listen objectively.
  • Ability to objectively give and receive criticism.
  • Ability to speak up when necessary.
  • Ability to manage time effectively.
  • Ability to pay attention to detail.
  • Willingness to celebrate others.
  • Ability to take initiative.
  • Strong proactiveness.
  • Ability to be transparent.

Application Closing Date
30th April, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the ” title” as the subject of the email.