Collections Officer Job at OTP Internet Technology (9credit)

Job Title: Collections Officer Location: Ikeja, Lagos | OTP Internet Technology (9 Credit)
Employment Type: Full-time

OTP Internet Technology (9 Credit) is a mobile app that provides easy access to loans at your convenience without any collateral or guarantor.

Job Description

  • Monitor accounts to identify overdue payments
  • Make calls to customers about their loan repayments
  • Advise customers on their various payment options and inform them of further actions that may be taken to collect overdue debts
  • Negotiate payment plans and schedules
  • Conduct collections process on each customer that includes, phone calls, emails, and text messages
  • Develop collection methods that bring in revenue and ensure full repayment of loans
  • Process payments and refunds
  • Keeping accurate records and reports on collection activities

Job Specifications

  • Minimum of BSC / HND / OND in a related field
  • Tech-savvy with working knowledge of Microsoft packages
  • Goal-oriented so as to meet daily targets
  • Excellent communication skill (written and oral)
  • Patience, ability to manage stress, and negotiation skill.
  • Open to working on Saturdays when required
  • Customer service training/experience
  • Minimum of 1 year of experience in a similar role

Application Closing Date
31st January, 2021.

Method of Application: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.