Collections Officer – SME at FairMoney Nigeria

FairMoney | Job Title: Collections Officer – SME | Location: Lagos
Employment Type: Full time
Department: Risk

Job Description

  • In this role, you’ll be required to ensure prompt collections of loan repayments, monitor and rehabilitate accounts in arrears through effective and efficient deployment of standard collections & recovery practices aligned with legal framework requirements.
  • You will also handle customers’ objections and complaints in a professional manner and liaise with respective departments where necessary for prompt resolution.

Responsibilities & Duties

  • Engage defaulting customers through the telephone, e-mails and other legal means to demand for payments on overdue accounts.
  • Maintain daily activity logs of number of calls, right party contacts, promises to pay and promises to pay kept.
  • Verify information of overdue arrears and follow up with calls
  • Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.
  • Tracking of Payments by following up on pending promises.

Requirements

  • University Degree from any related field
  • 2+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations
  • High self-motivation with strong interpersonal skills
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills.

Benefits

  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Performance Bonus.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

  • A screening call with the Senior Recruiter – 30 minutes
  • Technical interview with the hiring manager – 30 minutes.