Collections & Recovery Manager Job Recruitment at Renmoney

Jobs in Nigeria

Renmoney| Job Title: Collections & Recovery Manager | Recovery | Job Location: Ikoyi, Lagos

The Collections & Recovery Manager is responsible for developing Renmoney’s existing collections and recovery units into a best in class debt collections operation, capable of operating as an autonomous unit. This role is responsible for developing mid to long term strategy direction, optimising capacity plans and improving technology and processes.

This position has direct responsibility for developing and articulating collections and recovery strategies, understanding and managing roll performance between the various delinquency buckets, identifying future opportunities or partnerships to ensure Renmoney has sustainable, world-class debt collection operations. This position also has joint responsibility for the performance of the collections team leads, recovery manager and collections & recovery administrator.

KEY RESPONSIBILITIES:

  • Develop and articulate a long-term strategy for best-in-class debt collection operations
  • Spearhead the development of proprietary portfolio valuation and delinquency classification models
  • Provide strategic direction for managing all delinquency categories of all Renmoney loan products
  • Optimise capacity plans to ensure adequate resources & staffing in the collections and recovery units
  • Identify and develop external debt collector relationships to achieve required recovery rates
  • Identify and lead the implementation of new technology and process improvements
  • Manage internal and external customer complaints and drive speedy resolution of all issues
  • Generate innovative solutions, which continuously improve performance
  • Develop monthly plans and reports as well as ad hoc performance reports

Requirements

  • B.Sc in any field
  • Relevant postgraduate degree or professional qualifications would be an advantage
  • 8 years’ debt collection or recovery experience
  • 3 years+ people management experience
  • Experience developing debt collection strategies
  • Credit risk experience would be advantageous
  • Established relationships and network within the collections and recovery ecosystem

This job is perfect for you if you

  • Are highly motivated and committed
  • Are a self-starter, takes initiative, work collaboratively and can self-manage in ambiguity
  • Have a strong ability to think high-level and drive micro-level execution
  • Are capable of leading in a dynamic, fast-paced, environment
  • Can think clearly, assess matters quickly and solve problems with the minimum fuss and time
  • Are abreast of, and seek to apply, industry best practices
  • Have huge doses of curiosity and enjoy problem solving
  • Have a flair for excellence, productivity and efficiency

What’s in it for you

You’ll receive good compensation and work with and learn from brilliant people. You’ll work in a beautiful environment with a flat structure and solve age-old societal challenges.

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should:
Click here to apply