Cruxdeals Limited Job Recruitment in Nigeria [2 new]

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With a population of over 1.3 billion, Africa is a land of immense opportunity waiting to be explored for the benefit of the people. CruxDeals is a Technology content-generating company with a special focus on providing solutions to everyday challenges from Education, Food, and lifestyle.
CruxDeals began operations in April 2020 with her flagship Cruxlearning, a secured e-learning platform for curriculum-based (for internal and external exams) and vocational studies. It has also gone a step ahead to provide solutions in other areas of man’s daily living.. Cruxdeals Limited is a registered company with a special focus on providing solutions to everyday needs using technology. Manage large amounts of inbound /outbound calls.

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Title: Customer Service Officer | Cruxdeals Limited | Location: Ikeja, Lagos State | Type: Full-time

Description:

  • Manage large amounts of inbound /outboundcalls.
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Always behave in a manner consistent with and loyal to the CruxLearning values

Requirements

  • Minimum HND or BSc in any discipline.
  • 1-2 years relevant experience
  • Candidate must reside within Ikeja, Ogba, Berger, Agege and environs for proximity.
  • Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
  • Good interpersonal and communication skills.
  • Passion for Customer Service.
  • High attention to detail, proactive person with a service oriented mindset.
  • Likes to get it right the first time and can look ahead to avoid issues from happening.
  • Able to work under pressure while keeping quality in focus.
  • Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
  • Good moral compass and ability to work the Company’s values.
  • Ability to work independently and within team and meet agreed deadlines.
  • Fluent in English (written and oral)
  • Must have completed NYSC

Remuneration

  • N50,000 – N70,000 monthly

Application Closing Date
24 April, 2021

Method of Application:
Interested and qualified candidates should send their updated CV to: [email protected] using the title as the subject of the email

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