Customer Care Officer at Inguest Global (for a Financial Institution) – Nationwide

Inguest Global Partners Limited (for a Financial Institution) | Title: Customer Care Officer | Location: Nationwide | Type: Full-time

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Role Description

  • We are seeking to urgently hire Customer Care Officers to be deployed nationwide.
  • They will help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

Functions

  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
  • Maintain documentation of customer inquiries and responses for future reference.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Handle dissatisfied customers politely and professionally.
  • Track and follow-up on all customer request promptly.
  • Maintain broad knowledge of all company products, services, and promotions.
  • Identify and implement new process plans to improve customer support service.
  • Manage a large volume of customer calls in a friendly and courteous manner.
  • Provide outstanding and exceptional customer service.
  • Greet and address customers in a friendly and respectful way.

Requirements
Experience, Qualification, and Required Skills:

  • Minimum of HND / B.Sc degree from a reputable institution
  • Must have completed NYSC
  • Not more than 28 years
  • The candidate must be very smart
  • Excellent communication skills (both written & oral)
  • Good interpersonal skills
  • Professional, able to maintain confidentiality and ethical behavior.

Remuneration

  • Salary: Attractive
  • Other Benefits: HMO, Pension, 13th Month, and Annual Leave Allowance.

Application Closing Date
15th May, 2021.

Method of Application
Interested and qualified candidates should send their updated CV to:[email protected] using “Customer Care Officer” as the subject of the email.