Inguest Global Partners Limited (for a Financial Institution) | Title: Customer Care Officer | Location: Nationwide | Type: Full-time
- We are seeking to urgently hire Customer Care Officers to be deployed nationwide.
- They will help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
- Maintain documentation of customer inquiries and responses for future reference.
- Direct or route customer calls to appropriate personnel for assistance.
- Handle dissatisfied customers politely and professionally.
- Track and follow-up on all customer request promptly.
- Maintain broad knowledge of all company products, services, and promotions.
- Identify and implement new process plans to improve customer support service.
- Manage a large volume of customer calls in a friendly and courteous manner.
- Provide outstanding and exceptional customer service.
- Greet and address customers in a friendly and respectful way.
Experience, Qualification, and Required Skills:
- Minimum of HND / B.Sc degree from a reputable institution
- Must have completed NYSC
- Not more than 28 years
- The candidate must be very smart
- Excellent communication skills (both written & oral)
- Good interpersonal skills
- Professional, able to maintain confidentiality and ethical behavior.
- Salary: Attractive
- Other Benefits: HMO, Pension, 13th Month, and Annual Leave Allowance.
Application Closing Date
15th May, 2021.
Method of Application
Interested and qualified candidates should send their updated CV to:[email protected] using “Customer Care Officer” as the subject of the email.