Customer Care Representative at HopeStone Consulting


Job Title: Customer Care Representative | HopeStone Consulting | Location: Ogba-Ikeja, Lagos Employment Type: Full-time

Read more about the company and view other existing opportunities

Duties

  • Open and maintain customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Financial accounts by processing customer adjustments.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.
  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/team sales targets and call handling quotas.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Qualification / Experience

  • There is no specific educational qualification required, we are mostly concern about who has the skills to do the job. Hence, candidates can apply irrespective of their academic qualifications, provided they meet the previous requirements and have the require skill to write and speak good English.
  • 1 – 5 years work experience.

Skills:

  • Customer service.
  • Product knowledge.
  • Quality focus.
  • Market knowledge.
  • Documentation skills.
  • Listening skills.
  • Phone skills.
  • Conflict resolution.
  • Multitasking.
  • Negotiation.
  • Positive attitude.
  • Attention to detail.
  • People oriented.
  • Problem solving Skills.
  • Organizational skills.
  • Adaptability Skills.
  • Ability to work under pressure.
  • Computer skills.
  • Persuasion skills.
  • Willingness and ability to learn.

Salary
N75,000 – N100,000 monthly

Application Closing Date
30th September, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.