Customer Care Service Executive at Lorache Consulting Firm

Title: Customer Care Service Executive | Location: Abuja (FCT) and Lagos | Lorache Consulting Firm


Lorache Consulting Firm – Our client, in the ICT sector with operations across the nation seeks to employ qualified candidates to fill the position above.

Description

Shop Operations (Customer Care Service Executive)

  • First line interaction with customers
  • Ensure customer queries / requests/ concerns are attended, documented and reported to management
  • Follow-up with relevant department should in case there is any delay, escalate at deviations
  • Connect with customers and maintain cordial relations in the interest of the business
  • Responsible for Stock and Cash Management at the shop
  • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
  • Ensure efficient operations at shop by coordinating remedies of issues affecting operations
  • Ensure Customer Service attitude is exemplified by actions and initiatives
  • Motivate contribution from colleagues to ensure Customer Delight
  • Adopt standards for business activities/processes and ensure adherence
  • Ensure Daily Operational Reports are prepared and submitted in time
  • Share improvisations with management which can be replicated at all locations/ processes
  • Essential Attributes: Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Qualifications

  • Graduate / Post Graduate
  • Desired Experience 2 to 5 years in a similar profile

Desired Attributes:

  • Relevant Industry Experience, Been on the front end handling customers and team.
  • Should have Planning and organizing skills proven achiever.
  • Should have sharp business acumen.

NB

  • Experience in Customer Service.
  • Experience in Cash and Stock management.
  • Experience in First line interaction with customers.
  • Candidate Integrity is key (Integrity checks to be provided.)

Application Closing Date
10th December, 2020.

Method of Application
Interested and quailified candidates should send their CV to: [email protected] using Title as the subject of the mail.