Customer Experience Counter Agent at Maersk

Maersk | Job Location: Lagos | Customer Experience Counter Agent

We are currently looking to hire a Customer Experience Counter Agent to join our team in Lagos. He / she will be responsible for delivering excellent customer experience at every interaction, accurate and timely processing of service requests at the counter.
He / she would be responsible for achieving and maintaining quality levels of performance on all metrics, timely turnaround of requests, timely execution of backend operational processes and ensuring stakeholders are informed & adequately managed.

We offer

  • We offer a position in a challenging and ever-changing environment in which you will sharpen your industry knowledge as well as your communication skills and techniques. You will have a chance to focus on creating valuable relationships with our current and new customers.

Key responsibilities

  • Deliver excellent customer experience.
  • Prompt turnaround of service requests and execution of operational activities.
  • Prompt issue resolution and proactive exceptions management.
  • Ensure proper and accurate documentation validation prior receipt and processing.
  • Own customer registration on the website, onboarding and education on usage of self-service tools.
  • Continuously find ways to improve counter processes and act on them.
  • Maintain positive energy and synergy with colleagues.
  • Maintain positive collaboration and interactions with cross-functional teams.
  • Clearly demonstrate CARE PRO behaviors in every customer interaction.
  • Ensure daily reconciliation of received documents prior filing and dispatch to archive.
  • Work closely with the OTCX team to achieve joint objectives.
  • Always behave in a manner consistent with and loyal to the Maersk values.

We are looking for

  • Minimum HND or BSc in any discipline.
  • Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
  • Good interpersonal and communication skills.
  • Passion for Customer Service.
  • High attention to detail, pro-active person with a service oriented mindset.
  • Likes to get it right the first time and can look ahead to avoid issues from happening.
  • Able to work under pressure while keeping quality in focus.
  • Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
  • Good moral compass and ability to work the Company’s values.
  • Ability to work independently and within team and meet agreed deadlines.
  • Fluent in English (written and oral)

Application Closing Date
11/4/2021

Method of Application
Interested and qualified candidates should:
Click here to apply