Customer Experience Officer at God is Good Motors (GIGM)

Job Title: Customer Experience Officer | Location: Festac, Lagos | God is Good Motors (GIGM)

God is Good Motors (GIGM) – Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria’s travel land-scape.

Description

  • Sell bus tickets at GIGM terminals to walk in guests.
  • Make and/or change travel reservation(s) for walk in guest using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service matters in-person or virtually.
  • Forward booking/traveling reschedule requests to the concerned unit.
  • Announce arrival and departure information using the public address system.
  • Assist with Guests’ luggage check in.
  • Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to all company policies and promote brand Goodwill.
  • Promote/ Cross sell the GIGM online booking app and other Company products & services.
  • Assist Guests that require special assistance to board or depart conveyance.

Requirements

  • BSc / HND [2.2/ Lower Credit] from an accredited/ reputable tertiary Institution.

Application Closing Date
30th March, 2021

Method of Application
Interested and qualified candidates should send their CV to: [email protected] with the job role and location as the email subject. Eg: Customer Experience Officer – Festac