Customer Experience Officer at Telecommunications Solutions Limited

Title: Customer Experience Officer | Location: Lagos | Telecommunications Solutions limited

Telecommunications Solutions limited is a licensed Private Network service provider specializing in the provision of Local Area Network (LAN), Enterprise Wide Area Network (WAN) and Metropolitan Area Network (MAN) link connectivity using Fiber Optic and Wireless Communication infrastructure and access networks. We are the provider of an Open Access Network technology with the aim of providing seamless fiber connectivity to thousands of businesses across the country.

Responsibilities

  • Managelargeamounts of incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service teamsales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Requirements

  • Minimum Qualification BA/BSc/HND
  • Excellent knowledge of customer service
  • Proficiency in English
  • Good communication skill

Application Closing Date
28th February, 2021

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.