Customer Experience Representative at OVERWOOD

Job Title: Customer Experience Representative | OVERWOOD | Location: Ibadan, Oyo
Employment Type: Full-time

Responsibilities

• Communicate with current and potential clients via telephone, email and online chat
• Answer inbound calls and generate outbound calls.
• Know our products inside and out so you can resolve customer complaints and enquiries
• Provide introductory information to new customers.
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Keeping records of customer interactions, comments, and complaints.
• Escalate queries and concerns and share lead/customer intelligence with the internal team.
• Prepare call-related information for purposes of auditing and reporting
• Meet customer service team targets and call handling quotas
• Follow communication procedures, guidelines and policies
• Ensure customer satisfaction and provide professional customer support.
• Determine the quickest, most effective ways to answer a client’s or customer’s questions.
• Work with a team of CSRs and other departments to find appropriate solutions.
• Aim for customer resolution and return.
• Provide after-sales service.

Requirement

• Candidates should possess a Bachelor’s Degree qualifications. 

Application Closing Date
30th June, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online