Customer Relationship Manager at De Raphcity Travel and Tour

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De Raphcity Travel and Tour is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Relationship Manager

Location: Lagos

Responsibilities

  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by your team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.

Requirements

  • A Bachelor’s Degree in Administration or related field.
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.

Closing Date
3rd March, 2020.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] 

clearly indicating the “Job Title” as subject of your mail.

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