Customer Relationship Officer at Whyte Cleon

Job Title: Customer Relationship Officer | Job Location: Lagos | Whyte Cleon

Our client, a foremost Dry-cleaning and Laundry Company needs a young, smart, high-energy intra-prenuers Customer Relationship Officers. Our Ideal individual is the one who can effectively act as a direct interface between the company and its customers, manage customer’s accounts, engage new prospects that will translate to increased revenue for the company.

Responsibilities

  • Provides quality customer service to customers daily,
  • Handles and responds to all requests/queries/complaints/enquiries made by customers in a courteous and efficient manner.
  • Ensures the shop and the environment is clean before the shop opens for business.
  • Takes customers’ orders for services and communicating them accurately to the relevant operations unit – dry cleaning, laundry, cobbler, alterations, upholstery, etc.
  • Ensures proper analysis is done for garments dropped off and inform the customer appropriately.
  • Ensures all garments are properly booked and tagged for identification.
  • Handles pick-up of garments ensuring compliance to company policies and procedures.
  • Releases finished items to customers and receive payment from customers.
  • Ensures all customer complaints are resolved amicably and with SLAs.
  • Makes calls to customers who have not been in domiciled outlet/branch for a given period.
  • Increase revenue in domiciled branch/outlet by engaging leads, prospect, soliciting referrals and increasing existing customer patronage in cash sales.
  • Reduced losses from overdue garments on the rails.
  • Deposit cash at the bank when required.
  • Examine garments and book content form if required before booking.
  • Enter customer details correctly on the ERP.
  • Performs any other duties or tasks as may be required your supervisors. Play the account manager role to a selected list of customers within the domiciled outlet,
  • Effectively profile customers and more personalized service.

Requirements

  • Minimum of SSCE
  • 1 year on similar role
  • Must be a fast learner
  • Excellent time management skills and ability to multitask and prioritize work.
  • Ability to build and maintain effective relationships at all levels.
  • Excellent organization, planning and coordination skills
  • Good intuitive, negotiating and analytical skills
  • Ability to work with minimal supervision
  • Highly proficient in the use of Microsoft office tools
  • Excellent written and verbal communication skills
  • Must be able to prepare reports and correspondence
  • High on execution
  • Low on excuses
  • High sense of personal responsibility
  • High Integrity
  • Friendly
  • Engaging
  • Good Instincts
  • Thorough and detailed
  • Can –do attitude
  • Passionate
  • Proactive
  • Can think on his/her feet
  • Can take instructions and expand on it.

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should:
Click here to apply

2020-11-02