Customer Relationship Officer at Zilt Investment Limited

Zilt Investment Limited | Customer Relationship Officer |  Ibadan, Oyo | Full-time

Description

We are currently seeking Customer Relationship Officers to act as a liaison between the clients and the company. Customer Relationship Officers aim to get to the heart of what customers truly want. They may deal with specific questions over the phone, by email, or in person. At establishments with a sales floor, Customer Relationship Officers may spend time simply interacting with people to get a better feel for the company’s customer base and how employees are serving them.

The primary responsibility of the role includes (but is not limited to):

  • Service customers over the phone and practice telephone courtesies at all times.
  • Practicing quality in all aspects of the job to ensure customer satisfaction.
  • Ensure good customer retention by providing excellent and professional services.
  • Consistently cross-sell and upsell the group’s financial products and services during customer interaction.

Requirements

The successful candidate should be able to demonstrate the following selection criteria:

  • OND / HND / BSc qualification
  • 1 to 3 years experience of relevant working experience as Executive, Customer Relationship.
  • Solid phone selling with excellent oral communication, interpersonal and active listening skills.
  • Acceptable level of written English.
  • Highly motivated, matured and committed individual.
  • Resourceful, proactive and able to work independently to produce high-quality technical or professional work.
  • Getting results through personal proficiency.
  • Basic PC knowledge, with the ability to quickly adapt to new software applications.
  • Fast leaner and able to adopt stressful environment and fast moving work atmosphere

Application Closing Date
9th July, 2021.

Method of Application:
Interested and qualified candidates should send CV and Cover Letter to: [email protected] using Role Title as the subject of the email.