Customer Service Agent at Maersk

Job Title: Customer Service Agent | Maersk | Ref.: R4452 | Location: Lagos, Nigeria
Employment Type: Full time

Responsibilities

  • Owns and manages the customer experience of Essential Services Customers.
  • Has responsibility for the end to end customer experience in compliance with all company procedures.
  • Typically handles a large number of customers or larger, more complex customers.
  • Manages accounts with large business Impact: The level of impact is defined by volume and/or revenue contribution to the cluster scorecard. The customer often has a certain complexity. Typically involves customers with specific needs outside the normal such as legal requirements, documentation requirements, customs restrictions or filling requirements, lack of e-channel use, specific booking requirements, and/or special cargo/dangerous cargo etc.
  • The person furthermore exerts a behaviour where he/she can work independently with limited guidance and is capable of supervising others where relevant.
  • Manages the end to end shipment process in compliance with all company procedures.
  • Looks after Essential Services customers.
  • Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders.

Requirements

  • Has three to five years of experience to fulfill the role.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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