Customer Service Agent at RS Hunter Limited

Title: Customer Service Agent | RS Hunter Ltd | Location: Lagos

Our client in the aviation industry seeks the services of an outgoing, organized, and friendly Customer Service Agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications

Job Description

  • Check in of passengers and crew according to organization policies.
  • Process passengers and assign seats according to Customer needs. (Large parties, disabled, families etc.)
  • Perform random control of passenger’s ticket.
  • Maximise revenue from Excess Baggage.
  • Provide expert assistance to our customer and ground handling Agent.
  • Queue control.
  • Handle special cases.
  • In depth knowledge of organization product and services:-
    • Lounges and Clubhouses
    • New Routes
    • New on board seats
    • Specials and Promotions
    • Flying Club
  • Overview of gate activities.
  • Boarding coordination and reconciliation.
  • Liaising with Flight Controller, TCO, Crew and handling agents.
  • Compiling flight file and processing paper work.
  • Liaising with Authorities on flown coupons and ensuring accuracy of ticket lift envelopes.
  • Handle baggage irregularities/World tracer.
  • Provide organisation’s presence at Arrival hall.
  • Assist with Transit/transfer and passenger needing assistance.
  • Handle basic service recovery/customer relations.
  • Follow up of baggage irregularities.


Job Requirements

  • A good University/Polytechnic degree holder.
  • CSAs must be able to work under pressure, be prepared to work on a shift basis with irregular hours.
  • They must be team players with good communication and inter-personal skills and good knowledge of Microsoft suite.
  • Travel industry/Customer service experience and multilingual proficiency will be an advantage.
  • Proactive attitude, positive approach to problem solving and to be self motivated. Adaptability and Innovation
  • Possess excellent written and oral communication skills.
  • Influence and Negotiation skill.
  • Relationship Management that focuses on establishing and maintaining a profitable, long-term relationship with customers.
  • Attention to detail and quality.
  • Ability to assimilate, interpret and communicate information quickly and effectively.
  • Willingness to work long hours when needed.

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should:
Click here to apply