Job Title: Customer Service / Call Center Reporting Officer| Job Location: Wuse Zone 5, Abuja (FCT) | The Outsource Company
The Outsource Company Limited is a BPO company with an international contact center in Abuja and Lagos.
- Collecting raw data from various systems and use it in analysis that support decision making process
- Prepare the daily, weekly and monthly call reports
- Develop the MIS reports and conduct needed analysis for all operational figures.
- Conduct performance analysis and identify the causes for deviation
- Prepare special reports related to the performance reporting as requested by management team.
- Prepare call volume analysis to support headcount forecasting.
- Perform other responsibilities as required by higher levels of supervision.
- Identify call center operational issues and suggest improvements
- Prepare operational reports and analyze data to assist and advise management
- Monitors call center performance to identify operational problems and solutions
- Candidates should possess BSc qualification with 3 – 6 years experience.
Application Closing Date
5th February, 2021.
Method of Application
Qualified and interested candidates should forward their CV to: [email protected] using the title of the job as the subject of the email