Customer Service Executive at Officer at Cool Wazobia Info FM

Customer Service Executive at Officer at Cool Wazobia Info FM

Cool Wazobia Info FM
Job Title: Customer Service Executive
Location: Lagos

Job Purpose

  • Shall be responsible for the timely processing of clients media order, enquiries and request. Also to follow-up with other operations department to ensure compliance on clients order .And finally as a back-up to the Marketing Executives.
  • Client service executives act as a liaison between external customers and internal departments for the organization. They interact with clients through email, telephone, and in-person meetings, as well as interact with other employees to resolve clients concern.

Main Job Tasks and Responsibilities

  • Develop and maintain existing client relationships to the level of delivering superior customer service at every point of interaction.
  • Interact and manage correspondence with prospective clients with speed and accuracy.
  • Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets.
  • Processing of clients Media Purchase Order.
  • Follow up on progress of campaign with other operations department (change of material and change in schedule plan).
  • Preparation of Media Plan and Campaign costing for prospective Clients.
  • Attend to Clients enquiries, requests, queries via face to face, emails, telephone conversations. (Sponsorship, interview, OB, compliance etc.)
  • Good Filing, sorting and safe keeping of documents.
  • Familiarization with station programs, format, and ratings at all times.
  • Generating database for client (KYC) and updating of Clients list.
  • Develop active synergy with marketing team to ensure that Clients relationships are managed seamlessly.
  • Deliver superior Clients’ service with courtesy and good manners to both internal and external Clients.
  • Document and communicate feedback from Clients to management and other members of the commercial value chain with the aim of achieving customer satisfaction.


  • Daily activity reports (Time sheets) and weekly performance reports.


  • Timely and accurate processing of Media Purchase Order without errors (100% accuracy).
  • Adherence to average response time to Client requests and enquiries (15 mins).
  • Feedback from Customer satisfaction surveys.
  • Percentage of non-compliance (Commercial and regulatory) as a result of errors from Client services Team (101% compliance).
  • Monthly revenue targets met as set by management.
  • Average processing time of clients Orders (15 minutes).
  • Percentage of repeat businesses (Customer retention rate).
  • Feedback from internal customers on the processing of transactions from staff.
  • Frequency of submitting reports.
  • Adherence to ethical standards, CWI policies and standard operating procedures.
  • Percentage of direct Clients growth (15% quarterly).
  • Absence of conflict and disunity in the team.


  • Interested candidates should possess a Bachelor’s Degree / HND in relevant fields.

Application Closing Date
10th March, 2023.

Method of Application
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.