Customer Service Executive at Realty Point Limited

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Job Title: Customer Service Executive | Realty Point Limited | Location: Lagos

Realty Point Limited (RC 621592) is a dynamic multifaceted Pan-African real estate going concern primarily involved on the supply side of the industry with strong presence in REAL ESTATE Development, Investment, Publishing, Training/Consultancy and Marketing Syndications.

Job Description

  • The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. prepare correspondences and fulfill customer needs to ensure customer satisfaction.
  •  The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions
Include but not limited to:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Manage incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail
  • Greet customers warmly and ascertain problem or reason for calling or visiting
  • Assist with placement of refunds, or resales
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Answer questions about terms of sale
  • Act as the company gatekeeper
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Work with customer service manager to ensure proper customer service is being delivered
  • Compile reports on overall customer satisfaction
  • Handle changes in policies or renewals

Qualification Requirements

  • Minimum of OND in any related discipline

Other Requirements:

  • Proven customer support experience and track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Top Skills & Proficiencies:

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Market Knowledge
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills

Application Closing Date
10th July, 2020.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.