Customer Service Executive Job at eRecruiter Nigeria – 10 Slots

Job Title: Customer Service Executive | Job Location: Abuja |FULL TIME | Edge eRecruiter Nigeria

Job Description

Our client is a Telecommunications company with the drive to provide the best high-quality products for their customers. They currently have an opening for a Customer Service Personnel – Lagos

Responsibilities

  • Managing incoming calls and customer service inquiries over the phone and on social media platforms
  • Generating sales leads that develop into new customers
  • Build sustainable relationships and trust with customer accounts through open and interactive communication and assessing customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. These will be done through phone calls, emails and social media.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies and Take the extra mile to engage customers
  • Answers questions from and provides information to customer about merchandise for sale
  • Resolves order complaints by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
  • Schedule posts that go up on all social Media Platforms
  • Interact with customers via social media and phone calls and chat

Requirements

  • 1-2 years proven customer service/support experience
  • Experience in Cash and Stock management
  • Ability to remain professional, calm and courteous with customers at all times.
  • Excellent Verbal and written communication skills
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Social Media Savvy

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should:
Click here to apply