Job Title: Customer Service Executive | Job Location: Abuja |FULL TIME | Edge eRecruiter Nigeria
Job Description
Our client is a Telecommunications company with the drive to provide the best high-quality products for their customers. They currently have an opening for a Customer Service Personnel – Lagos
Responsibilities
- Managing incoming calls and customer service inquiries over the phone and on social media platforms
- Generating sales leads that develop into new customers
- Build sustainable relationships and trust with customer accounts through open and interactive communication and assessing customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. These will be done through phone calls, emails and social media.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies and Take the extra mile to engage customers
- Answers questions from and provides information to customer about merchandise for sale
- Resolves order complaints by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
- Schedule posts that go up on all social Media Platforms
- Interact with customers via social media and phone calls and chat
Requirements
- 1-2 years proven customer service/support experience
- Experience in Cash and Stock management
- Ability to remain professional, calm and courteous with customers at all times.
- Excellent Verbal and written communication skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Social Media Savvy
Application Closing Date
Not Specified
Method of Application
Interested and qualified candidates should:
Click here to apply