Customer Service Management Executive at Stanbic IBTC Bank

Title: Customer Service Management Executive | Stanbic IBTC Bank | Job Location: Lagos, Nigeria

About the Job

  • Providing world class customer service when handling incoming and outgoing customers’ calls.
  • Take appropriate action to efficiently resolve issues.
  • Identify customers need for additional Rogers’s products and services.
  • Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
  • Feedback – Receiving and incorporating feedbacks from customers to improve personal and business performance.
  • Resolution – Communicate progress and resolution of issues to internal and external customers
  • Generation of Daily, Weekly and Monthly Customer Complaints Report.
  • Providing world class customer service when handling incoming and outgoing customers’ calls.
  • Take appropriate action to efficiently resolve issues.
  • Identify customers need for additional Rogers’s products and services.
  • Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
  • Feedback – Receiving and incorporating feedbacks from customers to improve personal and business performance.
  • Resolution – Communicate progress and resolution of issues to internal and external customers
  • Generation of Daily, Weekly and Monthly Customer Complaints Report.
  • Providing world class customer service when handling incoming and outgoing customers’ calls.
  • Take appropriate action to efficiently resolve issues.
  • Identify customers need for additional Rogers’s products and services.
  • Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
  • Feedback – Receiving and incorporating feedbacks from customers to improve personal and business performance.
  • Resolution – Communicate progress and resolution of issues to internal and external customers
  • Generation of Daily, Weekly and Monthly Customer Complaints Report.
  • Listening to customers, analyzing their needs and offer adapted solutions to their needs and complaints
  • Contact customers who lodge complaints and regularly update them on the stage of resolution.
  • Complaints Tracking and Documentation. Ensure proper record keeping in terms of regulatory requirements.
  • Assist in developing and maintaining an up-to-date database of customers’ complaints, providing the foundation for effective customer profiling.
  • Reporting, tracking and ensuring final resolution of customer issues using the Bank’s CRM systems and tools.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply