Title: Customer Service Management Executive | Stanbic IBTC Bank | Job Location: Lagos, Nigeria
About the Job
- Providing world class customer service when handling incoming and outgoing customers’ calls.
- Take appropriate action to efficiently resolve issues.
- Identify customers need for additional Rogers’s products and services.
- Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
- Feedback – Receiving and incorporating feedbacks from customers to improve personal and business performance.
- Resolution – Communicate progress and resolution of issues to internal and external customers
- Generation of Daily, Weekly and Monthly Customer Complaints Report.
- Providing world class customer service when handling incoming and outgoing customers’ calls.
- Take appropriate action to efficiently resolve issues.
- Identify customers need for additional Rogers’s products and services.
- Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
- Feedback – Receiving and incorporating feedbacks from customers to improve personal and business performance.
- Resolution – Communicate progress and resolution of issues to internal and external customers
- Generation of Daily, Weekly and Monthly Customer Complaints Report.
- Providing world class customer service when handling incoming and outgoing customers’ calls.
- Take appropriate action to efficiently resolve issues.
- Identify customers need for additional Rogers’s products and services.
- Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
- Feedback – Receiving and incorporating feedbacks from customers to improve personal and business performance.
- Resolution – Communicate progress and resolution of issues to internal and external customers
- Generation of Daily, Weekly and Monthly Customer Complaints Report.
- Listening to customers, analyzing their needs and offer adapted solutions to their needs and complaints
- Contact customers who lodge complaints and regularly update them on the stage of resolution.
- Complaints Tracking and Documentation. Ensure proper record keeping in terms of regulatory requirements.
- Assist in developing and maintaining an up-to-date database of customers’ complaints, providing the foundation for effective customer profiling.
- Reporting, tracking and ensuring final resolution of customer issues using the Bank’s CRM systems and tools.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply