Customer Service Officer at ICS Outsourcing Limited


Title: Customer Service Officer | Location: Nigeria | Type: Full-time | ICS Outsourcing Limited

Read more about the company and view other existing opportunities

Rle Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service teamsales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers.

Qualification / Experience

  • B.Sc / HND in any relevant field.
  • Must understand 2 local languages
  • Proven customer support experience or experience as a Client Service Representative
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date
16th August, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply