Customer Service Officer at MoneyTrust Microfinance Bank

Title: Customer Service Officer | Location: Lagos | Type: Full-time | Money Trust Microfinance Bank

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Role Description

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers’ accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments, and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Candidates in Lekki, Ajah, CMS are prefared.

Application Closing Date
7th June, 2021.

Method of Application
Interested and qualified candidates should send their Curriculum Vitae to: [email protected] using “ICT Officer” as the subject of the email.