Customer Service Officer at Owens and Xley Consults

Job Title: Customer Service Officer | Owens and Xley Consults
Job Location: Ikoyi,Lagos.
Employment Type: Full-time

Responsibilities
Sales Management:

  • Responsible for taking all customer orders, confirming orders and payments and channeling to the appropriate department using company approved guidelines
  • Assist customers in making decisions by providing adequate knowledge about cakes and pastries
  • Obtains and communicate customer feedback on the cakes and pastries.
  • Informs clients of ongoing promotions and available discounts
  • Prepares invoices when orders are confirmed using QuickBooks and ensures payments are made by the customers;

Customer Relations:

  • Responds promptly to incoming customer requests via emails, phone calls and text messages;
  • Builds sustainable relationships with customers by providing excellent customer support;
  • Maintains a positive, empathetic and professional attitude towards customers at all times;
  • Ensures customers complaints are handled properly and are escalated to the customer service lead when necessary;
  • Keeps records of customer interactions and details of actions taken;
  • Responds to emails sent by customers, provide status updates upon request and settle complaints;
  • Ensures customers’ orders are processed and delivered on time;
  • Ensures the right customer orders are taken and directed to appropriate staff;

Educational Qualification and Experience

  • Minimum of HND / B.Sc from a reputable university.
  • 1-3 years of work experience in similar or related role.

Skills and Requirements:

  • Proficiency in the use of Microsoft Office package especially Excel and Word;
  • Proficiency in the use of invoice software like QuickBooks.
  • Present and communicate information clearly and appropriately
  • Write and report events
  • Deliver results and meet customer expectations
  • Follow instructions and procedures
  • Ability to work with little or no supervision
  • Good telephone ethics

Salary
N70,000 – N80,000 Monthly.

Application Closing Date
26th February, 2021.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Position as subject of the email.