Customer Service Representative at Intuit Automation Limited

Title: Customer Service Representative | Location: Lagos, Nigeria | Type: Full-time | Intuit Automation Limited 

Read more about the company and view other existing opportunities

Role Description

  • The selected candidate will act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.

Requirements

  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma.

Salary
N50,000 – N100,000 Monthly.

Application Closing Date
31st May, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply