Customer Service Representative at a Financial Institution – Nationwide

Title: Customer Service Representative | Location: Nationwide | Type: Full Time | Tribest Support Limited
Industry: Financial Institution

Tribest Support Limited – Our client, a leading Financial Institution, is currently in the process of recruiting suitable and qualified candidates for the position above.

Responsibilities

  • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
  • Up-selling and Cross-selling of bank’s products and services to existing and potential customers.
  • Tracking, recording, reporting, and storing information related to transactions, and customers, ensuring all information is accurate and complete.
  • Maintaining and balancing cash drawers and reconciling discrepancies.
  • Handling currency, transactions, and confidential information professionally.
  • Following all bank financial and security regulations and procedures.
  • Ensure customer satisfaction and provide professional customer support.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.

Requirements

  • OND / NCE in any field
  • Experience: 0 – 3 years
  • Must not be more than 27 years old
  • Cash handling experience and on-the-job training may be required.
  • Exceptional time management, communication, and customer service skills.
  • High level of accountability, efficiency, and accuracy.
  • Good knowledge of MS Office especially Excel and Word
  • Strong communication and interpersonal skills
  • High level of accountability, and accuracy.

Salary

  • N70,000 – N85,000 monthly + HMO + Pension + Proximity

Application Closing Date
30th April, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply

Note: Interested and qualified candidates will be contacted immediately.