Customer Service Representative at ConSole Limited

Location: Lagos (Oshodi / Ilupeju / Mushin / Ajegunle , Ilasa / Cele / Isolo / Okota , Gbagada / Bariga / Somolu / Oworoshoki / Anthony , Yaba / Onipanu / Palmgroove / Fadeyi , Surulere , Maryland / Ikeja , Ojota / Ogudu / Ketu.| ConSol Limited | Title: Customer Service Representative
Type: Full-time

Responsibilities

  • Handle customer complaints or enquiries via telephone, emails, chats or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call(outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.

Education Qualification

  • Minimum of OND in any related course.

Experience:

  • Minimum of 0-3 years relevant work experience.
  • Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Only applicants living within the following axis will be considered:

  • Oshodi / Ilupeju / Mushin / Ajegunle , Ilasa / Cele / Isolo / Okota , Gbagada / Bariga / Somolu / Oworoshoki / Anthony , Yaba / Onipanu / Palmgroove / Fadeyi , Surulere , Maryland / Ikeja , Ojota / Ogudu / Ketu.

Application Closing Date
30th April, 2021.

Method of Application
Interested and qualified candidates should send their CV in MS Word format to: [email protected] using “Customer Service Representative” as the subject of the email.