Customer Service Representative at County Finance Limited

County Finance Limited
Job Title: Customer Service Representative

Location: Ogudu, Lagos
Employment Type: Full-time

Job Description

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  • In the Customer Service Representative role, your primary function is to provide excellent customer service through the provision of the company’s products and services.

Duties / Responsibilities

  • Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.
  • Sell and receive cash and record properly and enter into the Point of Sale system (fine count all monies received and given out).
  • Register new customers quickly and efficiently in the Point of Sale system.
  • Promote all products and services.
  • Complete all product and service transactions in the Point of Sale system.
  • Cash checks quickly and efficiently ensuring risk assessment strategies are utilized.
  • Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.
  • Reconcile cash float at the completion of shift.
  • Have an extensive knowledge of all safety and security procedures relating to the store and role-play on a regular basis (at least quarterly).
  • Knowledge of who to call in the case of an emergency.
  • Understand and implement all procedures relating to Recordable Transactions.
  • Extensive understanding of all company policies and procedures.
  • General office duties and proper use of all office equipment.
  • Daily maintenance and upkeep of store.
  • Successfully, open and close the store and complete all paperwork accurately.
  • All other job-related duties as directed by Management.

Qualifications

  • OND / HND / Bachelor’s degree

Experience:

  • 1-2 years customer service and cash handling

Skills:

  • Friendly, outgoing, confident / problem solver, flexible, self-motivated, team player
  • Job Knowledge
  • Customer Service Orientation
  • Sales Focus
  • Problem Solving
  • Accountability
  • Strong Communication skills
  • Organization

Application Closing Date
18th January, 2023.

Method of Application
Interested and qualified candidates should forward their Applications to: [email protected] with “Customer Service” as the subject of the email.

Note: Applicants MUST reside within the environs of Ogudu-Lagos.

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